Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.48

1.5 Rating 1,206 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,206 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 19th June 2024

Moonpig.com 5 star review on 2nd April 2024

Alison

197

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mother’s Day flowers arrived today for tomorrow so I was expecting them to be at least fresh & looking like what I ordered. They arrived half dead and limp, brown dying petals and what a let down. This is the last time I order from you. I’ve Deleted the app and told everyone not to use you or purchase flowers off you. Waste of money, kids upset & nowhere near value for money.”

Helpful Report

Posted 8 months ago

“My children and I ordered flowers and a card for my wife for Mother’s Day and paid for delivery to be for today. Their courier DPD leaves it somewhere else that we cannot trace. I contact Moonpig and they won’t even pick up the phone to contact their courier to get them to get the parcel to the correct address! It’s 2024 and they won’t even speak with their couriers! Absolute disaster and feel sorry for my kids and my wife for tomorrow! Avoid this company unless you want to deal with a company’s whose communication and customer service is stuck in the Stone Age!!!”

Helpful Report

Posted 8 months ago

“Pathetic. A company that advertises; order now in time for Mother’s Day then doesn’t develiver in the timeframe stated and can’t provide any tracking details. When speaking a keyboard warrior all you get is “not our fault it’s Royal Mail” and a total lack of acceptance of responsibility. Second time let down this year. Never use again.”

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Posted 8 months ago

“Trying to scam customers with a trick advert is the lowest of the lows. How many people have you duped??”

Moonpig.com 1 star review on 6th March 2024

Helpful Report

Posted 8 months ago

“Had good service originally so years ago but like other reviews of late the cards weren’t received and trying to navigate the Moonpig site it hopeless and designed to put people off and give up … I don’t think I will trust them again”

Helpful Report

Posted 8 months ago

“Useless utterly incompetent company. Failed to deliver 2 cards. Ignore their apology emails, they'll just keep resending the card for it to never be delivered by their incapable couriers. Avoid this scam of a company.”

Helpful Report

Posted 8 months ago

“I just found out that after a purchase I made with Moonpig last year, I’ve somehow signed up to the big scam, complete savings. They’ve taken £15 a month from me since last September, without my knowledge. Thank you Moonpig, I will never use your service again. You should be ashamed of yourselves.”

Helpful Report

Posted 8 months ago

“Unbelievable bad service, a bereavement card arrived 3 days earlier than booked, how insensitive this company is, I’m absolutely devastated and left having to apologise to my sister and her family”

Helpful Report

Posted 8 months ago

“Booked birthday hamper and birthday card a week in advance of when it was to be delivered (yesterday) hamper was delivered without birthday card, recipient had no idea of who it was from. Huge disappointment. Stupid AI live chat said contact them again tomorrow… their birthday was yesterday!!! Disaster!”

Helpful Report

Posted 8 months ago

“Arrived 7 28 at night, birthday spirit truly over.you should not be in this business”

Helpful Report

Posted 8 months ago

“Delivery left on front step. Sent pic of delivery left outside. None of Moonpig delivery policies followed or my instructions indicating no safe place. Chat operative didn’t really care and even when I pointed out online selling laws state that it’s their responsibility to deliver into hands of the recipient, the response was if you think it’s been stolen, call the police. They just cut off the chat. Absolutely disgusting.”

Helpful Report

Posted 8 months ago

“Shocking customer service Flowers and card delivered day late Ask for a refund they did nit want to know This is not the first time moonpig has let me down Will not be usthem again”

Helpful Report

Posted 9 months ago

“Poor quality of product very disappointed”

Helpful Report

Posted 9 months ago

“half a valentine present disapointed no teddy”

Moonpig.com 2 star review on 15th February 2024

Helpful Report

Posted 9 months ago

“Delayed delivery and designing the card using the iPhone app was not smooth. App is not that great to adjust and crop the photos and the app itself does not seem to have smart auto adjust functionality. On top of that, rude customer service! They just leave the chat once done saying what needed to say.”

Helpful Report

Posted 9 months ago

“Unfortunately this is the card company that can't deliver a card. Ordered an e-card to be delivered on a special day, but this company wasn't able to send a simple email card (which takes one second to arrive) despite having said they would deliver it on a set day. I will never be using this company again and will use their competitors instead. My advice: steer well clear!”

Helpful Report

Posted 9 months ago

“Shocking service! Did not fulfil their obligations under contract.They blamed the courier, which is their responsibility not the customers. I would not endorse doing business with this company as they have no morals!!!”

Helpful Report

Posted 9 months ago

“Ordered Giant car, mug and sweets with personalized pic on the app, all quite easy on your phone. Paid with credit card and all 3 items were delivered next day.second year I have used this service and no problem. Very pleased and will return. UK customer purchased 9.02.24”

Helpful Report

Posted 9 months ago

“Yet again another order not received - terrible customer service too - use another company who can deliver, literally!”

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Posted 9 months ago

“wow, normally I think moonpig is a good but slightly expensive service, but wow, they take your money, then if they cant provide the service you bought, they take 10 days to return the money. erm......I need the chocolate, I need the flowers, I need the card that I bought to be delivered or return my money now ! so I can go to a shop and buy”

Moonpig.com 1 star review on 12th February 2024

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Posted 9 months ago

Moonpig.com is rated 1.5 based on 1,206 reviews