Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.49

1.5 Rating 1,223 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,223 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 23rd December 2024

198

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very impressed with the flowers i received on Mother’s Day. Well packaged and in perfect condition with clear instructions on how to care for them. They weren’t fully open of course, but within a few days they were all in full bloom and lasted a good two and a half weeks! I kept them in a cool conservatory to see them better, rather than in warmer house conditions.”

Moonpig.com 5 star review on 2nd April 2024

Helpful Report

Posted 9 months ago

“I've been using Moonpig for over a year now and i'm amazed at the quick turnaround and that cards etc can be delivered on a Sunday too which makes it super convenient. The cost of the card + postage is more or less the same as if you bought it from a shop and paid postage: the difference is its all done for you! My close friends and family have loved the gifts and cards i've sent, chocolates, beauty gift sets, personalised cups you name it! and I've also sent audio with a card as well. As a customer I am more than happy and I will stay with Moonpig!”

Helpful Report

Posted 9 months ago

“I've been using moonpig for years. Every year I send my fiance gifts straight to her place of work. These gifts will usually contain multiple items, for example a hamper, with a card and flowers or flowers, with a bottle of prosecco and a card etc. Yesterday I placed an order for a bottle of Prosseco and a giant card which has been personalised detailing a surprise trip to Rome. Moonpig have now decided to change the way they do business. Instead of sending everything out together so that the recipient receives the entire order as one, they send items out separately. Meaning they charge delivery charges for EACH item and they also arrive SEPARATELY. My fiance has already received the bottle but not the card so the surprise of receiving both together has been ruined. After a lengthy live chat convo with moonpig, all I received was the usual robotic answers to my complaint. No apology, no understanding of the situation and no responsibility for their actions. I am truly gutted they have changed how they do business. Now I will have to find an alternative option to surprise my fiance in the future. Congratulations moonpig... you've joined the ever growing list of companies with 💩 customer service that do not care about their customers. You've just lost a loyal customer and I'm sure many more will follow once they realise what you have started doing!!!!!!!!!”

Helpful Report

Posted 9 months ago

“Very disappointed with my Mother’s Day flowers 🙁 started turning brown on day 5 , my mistake as I didn’t contact them until after the weekend day 8 , 1 day outside their guarantee for flowers !! I suggest you don’t buy flowers from Moonpig . Tried to upload photos but unable to …. If anyone wants to see them please email me 😊”

Helpful Report

Posted 9 months ago

“Please do not order the prosecco as I got it for mother's day and it was flat no sparkling at all and caused me vomiting all night , no refund offered by Moonpig for my poor daughter who bought it to make my day special , it made it a mother's day to remember but for all the wrong reasons . I won't be shopping here again”

Helpful Report

Posted 9 months ago

“I had some flowers for mother's day. Some were already dead and the others didn't last long. Don't buy flowers from Moonpig.”

Helpful Report

Posted 9 months ago

“Very disappointed with the gift that I ordered with the birthday card for my son. It was a large box of Lindt chocolates and the box was crushed and torn. The card was perfect but reluctant to purchase a gift with a card in the future. I am practically house bound so have no time to buy a replacement from the shops as it’s his birthday tomorrow. The box that it was delivered in was too shallow.”

Helpful Report

Posted 9 months ago

“Flowers arrived in a dreadful state delivered by DPD. Blackened roses, carnations with their heads chopped off, antirrhinum hanging off their stems, truly awful. Incredibly disappointing delivery for Mother’s Day.”

Helpful Report

Posted 9 months ago

“My son sent me a bouquet of roses for Mothers Day. Really disappointed! The roses looked faded and there were 11 roses, 6 pink and 5 white which seems a strange amount as would have thought should be 12. I can’t tell my son who would be so disappointed to know they were second rate but wouldn’t recommend Moonpig Flowers at all. Probably not the quality expected because it was Mothers Day and should think the same might apply for Valentines Day or any other busy celebration day. Not worth the money!”

Helpful Report

Posted 9 months ago

“Again Moonpig! Mother’s Day flowers and card arrived today by DPD! The box was completely bashed and split open, card bent and flowers with many heads broken off, probably because they had been stored upside down and half dead. This is the second time, plant for my birthday arrived with a fungal disease, died. As others have experienced, moonpig won’t deal with me and didn’t want to disappoint my daughter in America but this time I’ve told and suggested we find another way to celebrate. One star is too much.”

Helpful Report

Posted 9 months ago

“I am fed up with all the negative comments so here is my positive one. I have used Moonpig for nearly 15 years and yes there have been some mistakes on the way, but customer service is brilliant and always managed to sort any problem out. I have tried other companies but Moonpig is the best. The choice of cards, the choice of gifts and flowers and plants have such a wide selection. Thank you Moonpig for being such an excellent service, I am a very happy customer, and will hopefully carry on for the next 15 years!”

Helpful Report

Posted 9 months ago

“Yesterday I received a card and gift from my son for mother's day. A tin of shortbread, which I haven't opened yet but the packaging was bad. The tin was in a box with no packing around it and so was moving around in the box. The tin lid was off so the cellophane wrapped biscuits were loose and the tin was badly dented. I haven't told my son as he would be upset that I didn't receive it in perfect condition. I know the royal mail delivered the box but if there had been packing around the tin it would have been fine no matter if the box had been knocked around.”

Helpful Report

Posted 9 months ago

“My daughter ordered me some Holdsworth Mother's Day chocolates. Only 9 chocolates in the box for £14, in date until July this year but tasted fusty. Supposed to be a mixture of pralines, creams and truffles and out the 9 chocolates there were strawberry creams, orange creams, salted caramel and white chocolate rather than the more expensive pralines and truffles, overpriced and not nice tasting chocolates.”

Helpful Report

Posted 9 months ago

“Ordered Mother’s Day flowers and a card but here we are Mother’s Day morning and nothing I ordered a week ago so Plenty of time .. Moonpig have done it again spoilt a day .. I think we are all best to go back to the old way card shop buy card. Flower shop buy flowers not trust Moonpig to do it for us ….. when I contacted customer service they said would you like the order resent lol 😂 and to think I nearly joined the Moonpig card club wow lucky escape”

Helpful Report

Posted 9 months ago

“My daughter orderd a card for mother's day Tuesday from Wales to plymouth has not arrived even paying to make sure it arrived today its not the first time I told her not to order from them again I had dead flowers once my daughter complained waste of time better to send a text in future cheaper and on time”

Helpful Report

Posted 9 months ago

“Mother’s Day flowers arrived today for tomorrow so I was expecting them to be at least fresh & looking like what I ordered. They arrived half dead and limp, brown dying petals and what a let down. This is the last time I order from you. I’ve Deleted the app and told everyone not to use you or purchase flowers off you. Waste of money, kids upset & nowhere near value for money.”

Helpful Report

Posted 9 months ago

“My children and I ordered flowers and a card for my wife for Mother’s Day and paid for delivery to be for today. Their courier DPD leaves it somewhere else that we cannot trace. I contact Moonpig and they won’t even pick up the phone to contact their courier to get them to get the parcel to the correct address! It’s 2024 and they won’t even speak with their couriers! Absolute disaster and feel sorry for my kids and my wife for tomorrow! Avoid this company unless you want to deal with a company’s whose communication and customer service is stuck in the Stone Age!!!”

Helpful Report

Posted 9 months ago

“Pathetic. A company that advertises; order now in time for Mother’s Day then doesn’t develiver in the timeframe stated and can’t provide any tracking details. When speaking a keyboard warrior all you get is “not our fault it’s Royal Mail” and a total lack of acceptance of responsibility. Second time let down this year. Never use again.”

Helpful Report

Posted 9 months ago

“Trying to scam customers with a trick advert is the lowest of the lows. How many people have you duped??”

Moonpig.com 1 star review on 6th March 2024

Helpful Report

Posted 10 months ago

“Had good service originally so years ago but like other reviews of late the cards weren’t received and trying to navigate the Moonpig site it hopeless and designed to put people off and give up … I don’t think I will trust them again”

Helpful Report

Posted 10 months ago

Moonpig.com is rated 1.5 based on 1,223 reviews