Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.48

1.5 Rating 1,206 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,206 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 19th June 2024

Moonpig.com 5 star review on 2nd April 2024

Alison

197

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wrongly sent a card for printing with the default name on the cover. Tried to edit, but the option wasn't available. Tried calling customer services, not accepting phone calls and message to use online chat. Was on there for 4 hours because every time I got to the front of the queue it disconnected and threw me to the back of the queue. Emailed the CEO, but they never even sent back a courtesy email. Received a message from someone asking me to DM them, which I did with no reply. End result was that the card went off for the birth of my first grandchild, with the wrong name on the front. I know that I should have seen it when I reviewed the card, but I purchased on my phone and the screen is small. But when I realised the mistake I should have been able to contact customer services and resolve, but it seems they don't want to deal with customer issues. Absolutely terrible experience.”

Helpful Report

Posted 4 years ago

“Promised next working day delivery took 2 working days , missing the birthday. No reply from moonpig to my e-mail which they acknowledged receiving.”

Helpful Report

Posted 4 years ago

“Brought flowers for my granddaughter on Tuesday they arrived at 20-40 at night had no water or pad of wet tissue this how they look today I have had flowers from supermarkets that have lasted longer which have cost me a eighth of what I paid for these This was her wedding day which had gone from over a thousand people to just her family at home and her husband on the phone I will not be buying from you again just keep to doing the cards never had problem which that”

Moonpig.com 1 star review on 31st May 2020

Helpful Report

Posted 4 years ago

“Your promise of a card delivery for Friday the 29th May 2020 to my mothers anniversary has not arrived? Very disappointing to not live up to your promise. Order number YUSTMBE. My mother is 81 years old and it is her 55th wedding anniversary. Due to COVID-19 we cannot visit her. Thank you.”

Helpful Report

Posted 4 years ago

“Ordered personalized card and orchid for my mother's birthday, I'm having to isolate so it seemed best option. Order placed almost 3 weeks prior to delivery date and 1 week after the date still no delivery. I have had no correspondence from moonpig, I've tried to call sent emails but heard nothing. I looked online and found out via yodel delivery had been returned to moonpig. £35 pounds for a plant and a card for nothing.”

Helpful Report

Posted 4 years ago

“I hadn't used Moonpig for a while and won't be using them again any time soon - be aware and avoid disappointment. My online account says 'Order sent' but nothing received even after 5 working days and so not in time for the Birthday. I hope the refund is quicker.”

Helpful Report

Posted 4 years ago

“What customer service I have spent a week phoning a number that you've switched off I've tried the live chat get cut off and I've emailed everyday no answer all I want is the card I paid for for my husband not the one I got for a 3 year old girl mistakes I can understand a customer being blatantly ignored I can't”

Helpful Report

Posted 4 years ago

“Ordered flowers & a card. Arrived on time. Card fine, flowers wilted, dead heads on roses, complete mess. Tried to freshen them up etc...just went downhill, absolutely rubish quality. Tried several times to contact the company to no avail...webchat went from 26th in queue to position 4 then cut off. Several emails have gone ignored. No response to form on website complaing. Absolutely disgusting service. Poor quality items, even worse customer service. They have a 5 day "freshness guarantee" yet seemingly impossible to get hold of so forget that.”

Helpful Report

Posted 4 years ago

“Received flowers for my birthday on 22nd May. Followed instructions on the booklet and changed water etc. Its now 26th May and they are dead and drooping. To cap it all the delivery driver walked across our garden soil and everything to get back to his van as couldnt be bothered walking around!”

Helpful Report

Posted 4 years ago

“Ordered peonies for my daughter in law. Arrived in bud and opened beautifully. They were super and she was thrilled”

Moonpig.com 5 star review on 25th May 2020

Helpful Report

Posted 4 years ago

“A gift for my wife's birthday has still failed to arrive well past the day but its not that that upsets me its there total failure to try and contact me and resolve the issue the order is 9 days old they just don't care”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“I ordered a bouquet of flowers and a "thinking of you" card for a funeral, to be delivered as close as possible to the funeral. I specified the day I wanted, and they have turned up 2 days early. Normally not a problem, but due to them being only useable on a specific day, I hope they don't wilt too much! And the card to go to the recipient has my address on it! While I did indeed have the goods delivered to my address....thank goodness!! I have not been supplied with an envelope to give the card to a grieving friend! The roses are also all brown tinged, which shows badly because it's an all white bouquet, and one side of the bouquet is squashed with the flowers flattened. Really ashamed to give this to my friend now, I'm very upset.”

Helpful Report

Posted 4 years ago

“I ordered a b.day card 2 month ago to make sure is arriving on time. I was on waiting chat for an hour I was 102 in a queue. I was disconnected with 10 people in front of me. Ridiculous! I hate them. Don't order..is waste of time and money.”

Helpful Report

Posted 4 years ago

“Ordered a card and beer present for my husband, ordered 10 days in advance as I appreciate with lockdown there would be issues, but Moonpig didn’t despatch it until the day before his birthday resulting in it been delivered two days late. I have emailed but never got a response. I have used them before but will never use them again.”

Helpful Report

Posted 4 years ago

“Ordered 3 x cards then needed to amend one of them before it was posted. Could not get through on the phone, it kept saying ring back later. Emailed 3 times, got nowhere. Will not use them again their customer service is dreadful.”

Helpful Report

Posted 4 years ago

“I ordered 3 bouquets of flowers all being delivered to different address. 2 bouquets were delivered within time specified but died within 4 days. The third bouquet was not delivered on the date specified and 4 days later I am still waiting. I have sent an email with no reply I tried calling on Monday 18th May waited 20 minutes on the phone but could wait any longer due to work commitments. I then tried calling again on Tuesday 19th May but the message said due to unforeseen circumstances they could not take any calls. Quick to take your money but do not deliver anything near a decent bouquet. (if in fact you actually do get a delivery at all).”

Helpful Report

Posted 4 years ago

“I ordered a birthday card and Thornton's chocolates 12th May 2020 and they were delivered to the recipient 14th May, she resisted the temptation and opened the parcel on her birthday, the 15th. She was delighted and I can only say Thank You to Moonpig, especially in the current situation.”

Helpful Report

Posted 4 years ago

“No card arrived. Ordered on 5th May. On hold for over an hour, No answer. I emailed.. No response. I'd like my money back now!”

Helpful Report

Posted 4 years ago

“Ordered card 26th April for May 1st birthday... Still not got it on 19th... Ridiculous”

Helpful Report

Posted 4 years ago

Moonpig.com is rated 1.5 based on 1,206 reviews