Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.48

1.5 Rating 1,206 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,206 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 19th June 2024

Moonpig.com 5 star review on 2nd April 2024

Alison

197

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Same as everyone else. Ordered weeks ago and nothing has turned up. Now app doesn't work properly so can't see orders.”

Helpful Report

Posted 1 year ago

“I have tried to contact Moonpig about Christmas card undelivered. They are impossible to get a hold of.”

Helpful Report

Posted 1 year ago

“Ordered Christmas card for wife 3rd December still not arrived tried to get in touch with them through Luna waist of time Seems to be taking money and letting postal strikes taking the blame. Disgraceful.”

Helpful Report

Posted 1 year ago

“I ordered five Christmas cards from Moonpig, two so far have arrived, unfortunately not as ordered. The first card to an Adult named June, the card June received was as follows. On the front it read Happy Christmas Conor. Inside the front cover read "Happy 11th birthday Conor Boy, on the 3rd page To Conor lots of love nevie.... How could they get it so wrong? The second card was to Elaine & Andrew. This one had no message whatsoever. I have contacted Moonpig on each of the above being known to me, to date I've only received an automated reply where they hope to reply in 72 hours. I have contacted the three other potential recipients to explain what I've sent them so they can inform me if they're right or wrong.”

Helpful Report

Posted 1 year ago

“I have given 1 star as I cannot give 0. Christmas flowers in a bag. Should have been in a bin bag. Roses dead and foliage dry and crisp. Wooden stick ornaments snapped and bag ripped. Picked and packed with loving care I think not. Supermarket flowers at their worst are better than these. They’ve had 3 chances but no more.”

Helpful Report

Posted 1 year ago

“Everything went wrong ... this is not a customer friendly site...virtual assistant was completely useless. I will never use moonpig again”

Helpful Report

Posted 1 year ago

“In a word appalling zero stars. Should have gone to my petrol station for flowers I received and I still don't know who sent the flowers as they can't tell me diue to some law. They acknowledged they never sent the card. The customer service person Chloe told me she resented they way I am speaking to her because I asked if this was a robot. How ridiculous we get asked that all the time. And that would explain the complete silence between comments and time lapses.”

Helpful Report

Posted 1 year ago

“I would have given zero stars if software allowed. I ordered perfume that was clearly out of stock although it showed as in stock. Paid for tracked next day delivery . After 3 days contacted them to be told the item was lost in the system. After investigation told item wasn’t in stock and offered me credit for future orders. I asked for a refund and now have to wait 10 plus days for a refund. I don’t appreciate moonpigs business strategy Of showing false stock in order to get funds and will avoid in the future .”

Helpful Report

Posted 1 year ago

“Offer you a voucher, lovely, no not at all because if you click on the voucher you are subscribing to paying £15 a month and do not even realise untill they start taking it !!!! Will never use this site again, con!”

Helpful Report

Posted 1 year ago

“I ordered a card and gift on 5th Dec for a birthday on 9th Dec. Moonpig took quite a lot of money for a 24 hour delivery service. Today, 8th December, i still have no card and no gift. I now want a refund.”

Helpful Report

Posted 1 year ago

“I ordered a 50th Birthday Card for a friend on 29/11/22. Due to Royal Mail strike action delivery was promised on 05/12/22. As of today 07/12/22 no card has arrived. I contacted Moonpig who must all be on the moon as I can't make contact with a human!! Today whilst talking to LUNA remotely she told me the wait time was less than 20 minutes. We I checked my phone I was number 303 I think. What this number means...I have no idea. I held on as I now wanted a refund. As this number counted down to 66 I was cut off which was probably 50 minutes later. I tried ringing their contact number which must also be in space. No answer.”

Helpful Report

Posted 1 year ago

“Ordered a birthday card for my wife well in advance of her birthday, 5.15.22. Not yet arrived, better to get one locally, at least it will be there on time.”

Helpful Report

Posted 1 year ago

“Received a card from my son. See if you can spot the spelling mistake. Moonpig obviously don’t spellcheck their cards before despatch.”

Moonpig.com 1 star review on 6th December 2022

Helpful Report

Posted 1 year ago

“Ordered a card and an orchid plant for my niece in West Sussex on the 28th December. They said they would be delivered 01st December 2022. Still no sign of them now 03rd December. They ard not contactable by phone so 2 emails have been sent. Still no response. Would have been quicker for me to drive there to give to her after buying at the shops.”

Helpful Report

Posted 1 year ago

“I Ordered a gift and Card for my friends birthday 15 days before her actual birthday. At 17.24pm on the evening before her birthday I received an email stating "They are very sorry that the gift I had ordered was out of stock" Therefore no card/ present for my friend Moonpig had plenty of time to inform me of this problem and ask me to choose an alternative and still deliver the gift and card on time!! Will never use Moonpig again”

Helpful Report

Posted 2 years ago

“Flower arrived and looked as if they we ready to blossom but flowers had no scent and did not develope. They started to die after a couple of days. Opened the account just to order these flowers and will never order again from moonpig and close account”

Helpful Report

Posted 2 years ago

“We ordered a card and gift for our sons anniversary Happy in the knowledge it would be delivered. It wasn't but Moonpig took the money......looks like I let down or forgot but Moonpig did....don't rely on them”

Helpful Report

Posted 2 years ago

“Moonpig do lovely cards. My only complain is that they don't put the card in an separate envelope. The envelope is to the person who ordered the card. So if you want to open it to look at the card you have to test open the envelope. Please put the card in a separate plain envelope. Anne wallker”

Helpful Report

Posted 2 years ago

“I am being totally ignored. This is the forth time of contacting , i get no answers from the promised 24hr reply. I can Ill afford to waste nearly £30 on nothing. I have been robbed.”

Helpful Report

Posted 2 years ago

“We received flowers from Moonpig. The card that was written was not included in the box so we had no idea who they were from. The flowers were already wilting. After some detective work we found out that these flowers were sent by our daughter for a very important reason. The whole point of sending them was lost because the card she had written wasn't included. Everyone would be far better using local florists where the flowers are fresh and the cards are always included. Moonpig flowers - never again!”

Helpful Report

Posted 2 years ago

Moonpig.com is rated 1.5 based on 1,206 reviews