Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.48

1.5 Rating 1,206 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,206 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 19th June 2024

Moonpig.com 5 star review on 2nd April 2024

Alison

197

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Looked quite good on arrival. Today, Tuesday, one rose drooping badly, most of the stocks have shed their flowers leaving several dead stalks. The rest of the roses look pretty sick. I can't bring myself to tell my son.”

Helpful Report

Posted 3 years ago

“My Son and Daughter in law sent me a Mother’s Day bouquet of mixed roses at, l suspect, great expensive. It arrived and looked really beautiful but, on that evening the heads started to droop by the next morning 80% of the flowers were dead. I was disgusted as was my Son who will not be using Moonpig in the future. Be warned !”

Helpful Report

Posted 3 years ago

“Same problem with all the other reviews on here. Flowers arrived already half dead. Also too much greenery 'filler' to make up for the pitiful lack of flowers. It's hard to tell the person who paid for them that they were rubbish so Moonpig can get away with it. I will never use them or recommend them and will advise people to avoid them.”

Helpful Report

Posted 3 years ago

“Very disappointed with Bonsai kit which consisted of four packets of un-named seeds and pots to grow them in. No instructions as to how to make into bonsai trees on germination. Greatly overpriced contents as could have got a small bonsai tree in garden centre for less. Definitely do not recommend sending as a surprise gift as both sender and recipient will feel very let down.”

Helpful Report

Posted 3 years ago

“Wish I had looked at the review's first before using them for the first time. Basically they can't even deliver my daughter's 16th birthday card/add-on present on the day. Surely that's their only job!? Never ever again will I use them.”

Helpful Report

Posted 3 years ago

“Sad shocking and pathetic bunch of flowers.Roses were brown with drooped heads and other flowers were broken rotten and soggy.My son ordered chocolates flowers and a card for mother's Day.Chocs arrived Saturday morning with nothing to say who they were from card arrived late Saturday evening dead flowers arrived Sunday.My poor son who I haven't seen for months thought he was cheering me up so I never told him to save his feelings.The flowers were totally dead this morning so in bin.”

Moonpig.com 1 star review on 15th March 2021

Helpful Report

Posted 3 years ago

“Received my present of Mothers Day flowers from my daughter, on time. A really pretty, strong box. On opening, I was very disappointed and can't bring myself to tell her. The tiny rose looked sick, the chrysanths were all crushed and bruised, some of the leaves were brown and rotting and the one alstromeria was on it's way out never reaching maturity and it won't ever! I am so disappointed for my daughter and angry with Moonpig for not doing better! Will definitely blacklist them among my friends!!”

Helpful Report

Posted 3 years ago

“I live n work aboard and sent flowers n card for my mother for mothers day. Nothing deliverd on mothers day. 😡you said no more than 2 days!!! I payed and everything confirmed 3/4 days before. Want a bloody refund.”

Helpful Report

Posted 3 years ago

“So disappointed to get a nearly dead bunch of flowers from Moonpig. Flower heads missing and I doubt if the Lilly’s will come out. I don’t want to upset my son by telling him, as he spent a lot of money on them. Never buy flowers from Moonpig.”

Helpful Report

Posted 3 years ago

“My sons had arranged for Moonpig to deliver flowers to me on Mother's Day as we cannot see each other and they wanted to do something special, they arrived on time and I excitedly opened the box, the excitement however did not last long! The flowers, what there were of them, were in a very sorry state, heads were broken off, some were dead and others were on their last legs, shockingly bad bouquet, especially for the price! Not only was I so sad that this special and expensive gift was of very poor quality, but, I was then left with a dilemma, do I tell my boys the flowers were awful and hurt their feelings, or keep quiet and let them waste their money? I ended up telling them so they would know not to use Moonpig again. My son did contact customer service and they were very apologetic and are sending a replacement bunch, but it still doesn't really make up for upset caused. Come on Moonpig, you need to sort this as there must be a lot of mums who didn't have the heart to let their children know that their gift was of dreadful quality!”

Helpful Report

Posted 3 years ago

“same as other reviews my mother's day flowers from my daughter are dying wilted and a mess !! I know everyone is saying they don't have the heart to tell the family members who paid for them. .but I think we must speak out otherwise moonpig will get away with it and people will continue to pay and maybe even recommend moonpig ! don't let your loved ones get ripped off! I'm disgusted in moonpig and will make sure everyone I know hears about this!”

Moonpig.com 1 star review on 14th March 2021

Helpful Report

Posted 3 years ago

“Won’t order again I’m waiting on full refund due to dead flowers sent again, first time they did this was last year and they replaced them but today they sent 2 bouquets out that are dead once is a mistake but to do it again with 2 bunches is disgusting and careless, £72 waisted, waiting on refund so I can get better flowers from Tesco for my mam for Mother’s Day”

Helpful Report

Posted 3 years ago

“Ordered Mother’s Day flowers and paid an extra £4.99 for them to be delivered on the day. They never arrived! Having read the below reviews I’m almost glad they didn’t. No flowers is almost better than receiving dead flowers! Don’t bother ordering gifts from Moonpig it’s not the first time I’ve been disappointed with them. Won’t use them again”

Helpful Report

Posted 3 years ago

“My son bought me a beautiful candle for mothers day today. When I opened it . He looked mortified . He then said it had cost him 15 quid. It was tiny. Try ripped off by moon pig”

Helpful Report

Posted 3 years ago

“Got a Mother’s Day bouquet from my husband serving in the Middle East . It was £30 and it came today in a box with no flower food and looking like a pre-schooler had picked out dead flowers that Cost £5 ! Really disappointed with the flowers and my card was bent”

Helpful Report

Posted 3 years ago

“Sad and wilted flowers arrived today from my son I was so upset as he asked how they were and I had to lie to him to spare his feelings.The only way to describe them is like the last bunch left in the petrol station at closing.He asked for the flowers,card and chocolates to be delivered together but didnt happen.Chocs arrived Saturday morning with nothing to indicate who they were from,the card arrived at 5.45 on Saturday evening then the flowers this afternoon.I have had flowers from them before that arrived wilted then were fit for bin on day two.Where is thier quality controll.DISGRACEFULL.”

Helpful Report

Posted 3 years ago

“I waited all morning for my flower delivery as requested by my son. He messaged me to ask if I liked my flowers as he a recieved a message saying they had been delivered. I told him I had not received any flowers,but tgere had been several deliveries in the cul de sac. I checked outside and still no flowers. I found them eventually in my neighbours window!.....they had been delivered to the wrong address,I didn't have the heart to tell a little old lady they were mine! They were beautiful...if only they had come to the right address!”

Helpful Report

Posted 3 years ago

“I received flowers today for Mothers Day and like others very disappointed some of the flowers were rotten, heads broken off, I have thanked the sender but feel very sad that they have wasted their money, stems rapped in a wet tissue. I will never tell them the state these arrived in as they would be very disappointed and upset.”

Helpful Report

Posted 3 years ago

“Ordered Flowers and a Card for Mothers day over a week before, they never arrived and we were told they were probably lost in the post, disgusted will never recommend or use Moonpig again”

Helpful Report

Posted 3 years ago

“I received a letterbox bouquet from my son for Mother's Day. I haven't got the heart to tell him how awful they are. The roses had withered on arrival, the rest of the bunch not good either. I am so disappointed.”

Helpful Report

Posted 3 years ago

Moonpig.com is rated 1.5 based on 1,206 reviews