Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.48

1.5 Rating 1,206 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,206 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 19th June 2024

Moonpig.com 5 star review on 2nd April 2024

Alison

197

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am writing to express my deep frustration and disappointment with your services. Over the past few months, I have placed two separate orders with Moonpig, and both times, I have been let down significantly. In both instances, my orders were either delayed or incorrectly processed, causing considerable inconvenience and disappointment. The reliability and quality of your service have proven to be far below the standard one would expect from a company of your reputation. Given these repeated issues, I regret to say that I have lost faith in Moonpig’s ability to deliver as promised. Your service has not only let me down but has also damaged the trust and expectations I had from your business. I hope you will take this feedback seriously and work towards improving your service quality to avoid similar disappointments for other customers in the future. ”

Helpful Report

Posted 5 months ago

“Awful customer service, flowers arrived half dead!! an elderly client of mine received flowers for a birthday present and they were in such a bad way that I said I would email the company for her-there reply is they can only deal with her or the sender!! Elderly and frail lady with no access to emails ! So they can’t deal with me !!! Awful don’t buy flowers!!!”

Helpful Report

Posted 5 months ago

“Terrible service, had a 18th birthday card ordered, ordered it Sunday, it said arrival Tuesday the 4th (his birthday) complained to moonpig that card hasn't arrived but they said don't worry the card will be there Wednesday,, total rubbish service, I'll be switching now to FUNKY PIGEON and cancelling my subscription”

Helpful Report

Posted 5 months ago

“I ordered a high value £15 big card on a Thursday - got Royal Mail note to say sent to wrong depot. Planned for Sat delivery arrived Tue midday, RM even left it with an unknown neighbour. Had a long call centre chat to get my money back. Blanked by Centre. Escalated complaint and their marketing Dept still refusing refund. It is not 1-2 day delivery. Be warned - I think the Anti-Christ of marketing must be in charge. Things seem to be awry - is anyone really in charge with a logical marketing brain? You decide - read https://www.marketingweek.com/moonpig-marketing-spend-payback/ and make your own decision. Also major equity investors selling up and getting out. Somethings going wrong methinks. Look at others reviews to make your own judgement”

Helpful Report

Posted 5 months ago

“Scammers there cards not clear the pictures there no.telephone to.call them.I trying sort a card out for days it doesnt work scammer.”

Helpful Report

Posted 5 months ago

“The flowers were left on the doorstep in clear view of passers by. On complaining I was told this is what DPD do”

Helpful Report

Posted 5 months ago

“Having used Moonpig over the years . My thoughts have not been happy with this company as it is inconsistent. Gifts & cards just don't arrive & who's to know ? Flowers arrive a lot smaller than what's advertised & invariably not fresh. Stick to just a card & don't reach out any further if you don't want to be disappointed with this company.”

Helpful Report

Posted 5 months ago

“Absolutely appalling customer service. Spent £27 on a card and present. It did not arrive and their only solution was to resend it - 3 days after the birthday and party. What is the point of that! No offer of a refund not even a credit of the same value. I strongly advise you DO NOT USE Moonpig.”

Helpful Report

Posted 5 months ago

“I am so frustrated with this app losing cards half way through processing, or it won't upload photos. Gone to Funky Pigeon, it's alot easier.”

Helpful Report

Posted 5 months ago

“My son and his girlfriend ordered me some flowers for my birthday they came in a flattened box. The flowers were all squash and some were broken. They look awful. Why would you send flowers in a box that is an inch deep. They were left outside on the bin no one rang the door bell. Is this your usual way to deliver flowers. I don’t know who delivered them because they were just left outside.”

Helpful Report

Posted 5 months ago

“Ordered flowers for my wife’s birthday. On arrival, box was crushed at one end and some flowers were dead. None of them lasted 7 days. Complained to Moonpig but refused refund and only offered to replace them. Poor service and product”

Helpful Report

Posted 5 months ago

“It's.my birthday and my family sent me some flowers from Moonpig They are rubbish. They look like a £5 bunch from Asda. They really should put more flowers in. Its disgusting that online flower sellers do this.”

Helpful Report

Posted 6 months ago

“I ordered a card from here for Mother’s Day. It said to order by Wednesday for delivery on time I ordered on Tuesday. The card arrived the day after Mother’s Day. I don’t know that much about women, but one thing I have learned is that a card given the day after a holiday, no matter how nice, just gets counted as “you forgot.””

Helpful Report

Posted 6 months ago

“Having ordered a bouquet of flowers and paying extra for a larger bunch and extra for delivery I expected the flowers to be delivered not abandoned on the doorstep! I also expected them to vaguely resemble the picture online. How stupid of me! The flowers delivered were pathetic! Poor size, poor quality and frankly I was just embarrassed to have sent them at all!!! When I contacted "customer service" I got a cut and paste response about how you need to care for your flowers and to send further pictures in 24-48 hours to indicate the quality of the flowers then! I can see it now! "Hello friend, I'm still sorry for your loss but could I possibly intrude on your grief to take some more pictures of the embarrassing bunch of garage quality flowers we sent you!" Bravo MoonPig, you have managed to completely remove any possibility for someone to complain about your exceedingly poor products! All I wanted was an apology and to be assured that what had been sent was not the usual standard! We will never use this service again and will be sure to pass on that warning at every given opportunity.”

Helpful Report

Posted 6 months ago

“Chronic dead flattened flowers delivered. Totally wicked as people order them for someone as a nice gift and arrive in such a state. Don't buy from moonpig is all I can say oh yes took photos and it won't allow me to show pictures”

Helpful Report

Posted 6 months ago

“These flowers were received on Friday night. This is Monday and look at the state of then! Moonpig don't want to know. There was no gift card included so I don't even know who sent them to let them know how bad the overpriced flowers are. Moonpig have said they will contact them but then ended the chat. The advisor was very unhelpful and very abrupt in his manner.”

Helpful Report

Posted 6 months ago

“Won’t use again card should have arrived yesterday still can’t be tracked.”

Helpful Report

Posted 6 months ago

“Birthday card arrived 8 days late. Contacted Moonpig and they would only refund the postage cost as the card was received. A birthday card received 8 days late is worthless. Terrible service. Use another company, not these.”

Helpful Report

Posted 6 months ago

“Always 'lost in transit' - never ever arrive on time. So untrustworthy.”

Helpful Report

Posted 6 months ago

“Disgusting I tried to stop card being sent to my friend who died suddenly. But "not able to cancel," not asking for refund just to stop posting. Which hadn't even been done.Her daughters are already devastated thanks Moonpig for you s... Service I will never use you again”

Helpful Report

Posted 7 months ago

Moonpig.com is rated 1.5 based on 1,206 reviews