Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.49

1.5 Rating 1,223 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

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Metrics

1.5

Based on 1,223 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 23rd December 2024

198

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Moonpig took 6 days to deliver... 3 days late.. NOT GOOD ENOUGH!!.”

Helpful Report

Posted 3 years ago

“Ordered a card and flowers for my nans 100th birthday flowers turned up card didn't and when I spoke to online chat they cut me off and did not resend card I was the only one not to send a birthday card I'm very upset at this as this is her 100th birthday and will not use you ever again. Kind regards Gary white”

Helpful Report

Posted 3 years ago

“How is wish I had read these reviews before ordering from Moonpig. Never again. I ordered balloons and a bottle of Moët champagne to be delivered for a very special 21st Birthday. The balloons arrived but no champagne, although the e mail confirmation I received stated both items had been delivered. Had I not mentioned the champagne when chatting with the recipient I would have been completely unaware, as they thought I had sent the balloons only. After a string of messages I was offered £5 credit towards my next order. That will never happen. Poor service and poor complaint handling.”

Helpful Report

Posted 3 years ago

“Terrible service!! Valentine card missing and flowers damaged inside delivery box. Ruined our special day! Refunded and paltry £10 credit put on account. Should have looked at other reviews grrr”

Helpful Report

Posted 3 years ago

“Card arrived bent and damaged as it was in a normal envelope (not hardback). I emailed three times to ask them to please send another. No answer. Really poor service for such a large company.”

Helpful Report

Posted 3 years ago

“Had an email on the morning of my Dad's birthday to say that the hamper gift was out of stock, despite putting in the order back in January. I then had to rush out and buy him another present and card. Customer service told me that my order was dormant until day of processing. I was so upset, my father was extremely ill with covid over Christmas and I wanted his birthday to be special. The £10 credit they have given me will lie dormant in my closed account as I will never use this company again.”

Helpful Report

Posted 3 years ago

“I ordered 2 cards and a present to be sent directly from Moonpig to a relative for a birthday nearly 3 weeks in advance with my chosen specified date to be delivered. Moonpig decided to cancel my order on the day it was meant to be delivered as the present was out of stock. This leaves me no time to get something to my relative in time for their birthday and I can't deliver it as they live 200 miles away. I have had no response to my email asking why I wasn't given the opportunity to change my gift. Just beware and keep checking your order but I will never use moonpig again.”

Helpful Report

Posted 3 years ago

“Received a card and the card is lovely but I once again received no envelope to actually put the card in. Not really happy about the fact I have to give a valentine's Day card to my partner in a opened, horrible white card envelope that the card came in when it was delivered and also has my address on.”

Helpful Report

Posted 3 years ago

“Ordered Prosecco and flowers for a friends 50th. Money taken but no delivery even after 10 days. Have sent numerous emails and heard nothing. Absolutely disgusting service”

Helpful Report

Posted 3 years ago

“How any so called florist could put together such ghastly flowers is beyond me. Do purple, red and yellow really go. The flowers, apart from the tulips, were all dead 24 hours after receipt. I was disgusted. How can I tell the kind people who ordered the flowers for me? This is how you get away with it time and again.”

Helpful Report

Posted 3 years ago

“The Website is easy enough to use but its no good if they don't deliver the card, waste of money”

Helpful Report

Posted 3 years ago

“Would give no stars if I could! Ordered a card a gift (wooden toy) for my 2yr old great niece, it never arrived on her birthday, I had ordered well in advance. Her mum contacted me to tell it never arrived. Was told when I contacted them that gift was out of stock (nobody contacted me to tell me this) I was then asked if I wanted them to still send card!! They never even sent the card! This was 3 days after her birthday! I had also ordered at same time a card and gift for my husband for Valentine’s Day. It was supposed to be arriving on 13th (tomorrow) so I checked this morning and it says still printing? I contacted them again and was told there was a prob in printing and they would get it out today so it probably won’t arrive on time :-( I think what actually happened was the order was overlooked? Never never again will I order from Moonpig!”

Helpful Report

Posted 3 years ago

“Ive had great experiences with moonpig, very helpful staff and great products. The problem is that they use Yodel as the delivery service who are THE worst courier company in the universe. Had several moonpig deliveries go missing. For a company deliverying Birthday cards etc, thats unacceptible. Sadly I will not be able to use moonpig anymore.”

Helpful Report

Posted 3 years ago

“I was sent Roses for my birthday, they roved in tight buds which I understand is quite normal. But unfortunately they never came out & died in a few days. My card ordered at the same time only arrived this week 9 days after ordered & long after my birthday. So all in all a waste of a lot of money. I would never recommend or buy flowers from Moonpig after my experience.”

Helpful Report

Posted 3 years ago

“Birthday present cancelled without any warning on day of delivery. No notice, extremely unprofessional!”

Helpful Report

Posted 3 years ago

“Present for my Dad's Birthday didn't turn up, and they never informed me until I got in contact with them. Terrible since it was very expensive and for that you would expect an A+ professional service, and Moonpig knew about the problem and did nothing to make good until I got in contact with them, terrible. So if you have a special person in your life that deserves a great birthday especially in these hard times, please don't put your faith in this company as they really don't seem to care. They just gave me a refund and said, Sorry here is a ten pound token to spend on our website. Thanks but No thanks, you seem to of lost the point of your responsibility of delivering loved ones messages and presents. You have lost my trust and will not be recommending your service.”

Helpful Report

Posted 3 years ago

“Miss miss miss hit miss miss miss! They just can’t get it right. Either too early or 2-3 days too late”

Helpful Report

Posted 3 years ago

“Ordered two cards for my twin granddaughters 4 days ago. Never turned up. Waste of time. Birthday over.”

Helpful Report

Posted 3 years ago

“I've used Moonpig for many years, generally good but recently the attention to detail has been very poor, on two occasions received someone else's card and today received a card but no envelope. Thats not good, they painfully cannot cope with orders, time to consider other simular groups!”

Helpful Report

Posted 3 years ago

“Just heard they've sent a valentine's gift 4 days before to a empty House. Girlfriend's not home till early valentine's Day and they've just messed it up again.”

Helpful Report

Posted 3 years ago

Moonpig.com is rated 1.5 based on 1,223 reviews