Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.48

1.5 Rating 1,206 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,206 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 19th June 2024

Moonpig.com 5 star review on 2nd April 2024

Alison

197

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Birthday present cancelled without any warning on day of delivery. No notice, extremely unprofessional!”

Helpful Report

Posted 3 years ago

“Present for my Dad's Birthday didn't turn up, and they never informed me until I got in contact with them. Terrible since it was very expensive and for that you would expect an A+ professional service, and Moonpig knew about the problem and did nothing to make good until I got in contact with them, terrible. So if you have a special person in your life that deserves a great birthday especially in these hard times, please don't put your faith in this company as they really don't seem to care. They just gave me a refund and said, Sorry here is a ten pound token to spend on our website. Thanks but No thanks, you seem to of lost the point of your responsibility of delivering loved ones messages and presents. You have lost my trust and will not be recommending your service.”

Helpful Report

Posted 3 years ago

“Miss miss miss hit miss miss miss! They just can’t get it right. Either too early or 2-3 days too late”

Helpful Report

Posted 3 years ago

“Ordered two cards for my twin granddaughters 4 days ago. Never turned up. Waste of time. Birthday over.”

Helpful Report

Posted 3 years ago

“I've used Moonpig for many years, generally good but recently the attention to detail has been very poor, on two occasions received someone else's card and today received a card but no envelope. Thats not good, they painfully cannot cope with orders, time to consider other simular groups!”

Helpful Report

Posted 3 years ago

“Just heard they've sent a valentine's gift 4 days before to a empty House. Girlfriend's not home till early valentine's Day and they've just messed it up again.”

Helpful Report

Posted 3 years ago

“Ordered Flowers and Card the flowers arrived half dead and was in the bin within 3 Days”

Helpful Report

Posted 3 years ago

“So disappointed and upset, I ordered a card and cake mix for my daughter’s birthday as we can’t be together due to lockdown, I ordered it in plenty of time 6 days ahead and it didn’t arrive for her Birthday. They don’t care, terrible customer service, they truly let me down. so if you want to send something for a special occasion, don’t use these, they’re useless!”

Helpful Report

Posted 3 years ago

“My granddaughter had flowers sent to me today for my birthday what a disgrace dead leaves falling off felt sorry that she was trying to cheer me after. The death of my sister she will be contacting you tomorrow you should refund her the money inhibitor the bin !”

Helpful Report

Posted 3 years ago

“Valentines flowers (roses) dead and old not cheap haven’t opened the card yet Never going to use Moonpig again”

Helpful Report

Posted 3 years ago

“Ordered wine and birthday card for the 8th Feb. Wine arrived 4th and card on 9th. Moonpig service is appalling think twice before using them.”

Helpful Report

Posted 3 years ago

“Ordered birthday card on Mon 1st Feb for my son whose birthday was on Friday 5th Feb. Got email on Wed 3rd Feb saying it was on its way. Friday came and went with no card arriving. I have emailed Moonpig three times to complain with no response. It has now been eight days still no card. I have checked with Royal Mail and no problems there. Disgusting service non existent customer support.”

Helpful Report

Posted 3 years ago

“I would give them zero stars if I could. Firstly, the lure of 40 percent off if you use the app...I couldn't find any box that allowed you to put the code in, so I had to pay full price. Secondly, the downloaded pics inside the card are of poor quality, it was better before when you just added words. Thirdly, I couldn't send the card a few days ahead like before, so I had to send straight away. Amending the card afterwards was pointless as the buttons did not press. I'm not using them again. They've got their greedy hat on and it shows”

Helpful Report

Posted 3 years ago

“I ordered a card and a gift for my daughter on the 14th Jan 2021 to be delivered by the 1st of Feb . When the gift and card didn't arrive I tried to get in touch with moonpig . I emailed them and I also waited 147 in a que to be told on the 2and feb my order had been cancelled due to the gift no longer being in store. I said why was the card not delivered but the person on the chat Jayne just cut me off. I then got a email offering a refund I said why was I not told there was a problem before my daughters birthday as I got her to stay in waiting for her gift and card. I felt like she would now think I didn't care about her I was in bits over it. If they had of just sent the card I could of replaced the gift. Customer service is shocking . Ymthey never gave me a reason of why the card couldn't be posted. I order regular with them . But I will never order again such a let down. Please Moonpig treat people with respect. I could of posted my daughter a card at least if u had of informed be before her birthday you must of known it wasn't going out.”

Helpful Report

Posted 3 years ago

“Ordered a box of chocolates £13 when opened they were discoloured and misshapen only to see they were out of date after 4 weeks 3 emails they ignored two of them they said sorry it’s now past our 28 day refund policy so they don’t answer your email until 28 days have past so they don’t have to give you a refund or replacement”

Helpful Report

Posted 3 years ago

“My grand daughter sent me flowers for my birthday wen they arrived they were half dead and no card inside to say who they were from. Also nothing like the picture online... Discusting service.”

Helpful Report

Posted 3 years ago

“I ordered a card 10 days in advance of my boyfriends birthday (that’s tomorrow). It was dispatched two days later and it’s still not here. Even with delays I expected it to be here by now as it says it says 2-3 working days on the website. I’ll be disappointed if it isn’t here tomorrow because what is the point of giving a birthday card late.”

Helpful Report

Posted 3 years ago

“Trying to order multiple cards, for different people on different dates, is a nightmare on the Moonpig site.”

Helpful Report

Posted 3 years ago

“Customer service were awful just said Royal Mail delays no apology nothing I ordered in plenty of time to allow for Royal Mail delays . Now my daughter has received nothing for her birthday . Received email stating will arrive tomorrow . What good is that when it was supposed to be for her birthday today . Very disappointed indeed will not use moonpig again”

Helpful Report

Posted 3 years ago

“Really disappointed, nothing like what I was expecting!!! Having designed a card with a personal photo on it, I reviewed the image and writing etc. prior to placing my order and it looked great. Delivery was prompt, however on seeing the image on the card I was gutted, it is just a lot of pixels, really disappointing, the image is really bad, the faces on the card are basically just as blur as is the remainder of the image on the card, the background is unidentifiable(as to what it is). Annoyed and angry as I will have to look elsewhere to get this sorted.”

Helpful Report

Posted 3 years ago

Moonpig.com is rated 1.5 based on 1,206 reviews