Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.48

1.5 Rating 1,206 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,206 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 19th June 2024

Moonpig.com 5 star review on 2nd April 2024

Alison

197

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Complete Mother's Day fiasco. They sent the wrong card with flowers to my Mother. Have read elsewhere their customer services team admits a 10% failure rate - this is completely unacceptable and a data privacy disaster when they are sending cards in such high numbers with such private and personal information to complete strangers. What is more, their 'customer services' are non existent, had to wait for over 30 minutes in a queue to be told by the agent no refund would be given on the whole order (just the card). Complete joke - will never, ever use this company again.”

Helpful Report

Posted 2 years ago

“My son ordered flowers and a card for Mother’s Day. They arrived on Saturday evening. The card was from someone else and the flowers are dead already. A complete waste of money.”

Moonpig.com 1 star review on 28th March 2022

Helpful Report

Posted 2 years ago

“I paid £70 for mothers day flowers, they sent me the wrong flowers that were awful and worth £10 maximum. Also card envelop had my name on it! No response from moon pig, total rip off merchants and resorting to stealing from supposed valued customers. Stay away and go elsewhere. I will from now on! The big bunch is what I ordered, however the other photo of the small bunch is what I received, what a joke and I’m disgusted!!”

Helpful Report

Posted 2 years ago

“I ordered a card for Mother’s Day they sent me an email saying that the card would arrive on Saturday which is a day before Mother’s Day, however even know i have still not received a card on Monday there service is absolutely disgusting and unprofessional making customer’s false promises and the next thing they don’t even have a number you can contact them on and that stupid little robot on the live chat is no help to anyone I would never use there service again and I will be awaiting my full refund people I advise you stay away from the stupid Moonpig no good not a service to rely on at all.”

Helpful Report

Posted 2 years ago

“Ordered a mum to be Mothers day card for my daughter. No card and only half of the gift. If they cant guarantee a delivery day and time,they shouldn't take orders. I was very disappointed as its my daughters first baby and my first granchild. Moonpig you need to sort yourself out, i wont be using you again and i will be looking for a full refund 😡”

Helpful Report

Posted 2 years ago

“Flowers for Mother’s Day cost my student son a small fortune arrived half dean and a value of £10 being generous, paid extra for delivery today, absolutely fuming that he’s parted with hard earned cash”

Moonpig.com 1 star review on 27th March 2022

Helpful Report

Posted 2 years ago

“I have received flowers for mothers day which were obviously expensive as my children put together. Flowers received look nothing like the flowers ordered. You would get better and more flowers in a 10 pound bunch from a supermarket😢I would never advise anyone to buy flowers from Moonpig very disappointed.”

Helpful Report

Posted 2 years ago

“Today I received a Moonpig delivery for Mothers Day from my daughter who lives abroad. The undamaged box and packaging were beautiful and the correctly personalised card was in the box, however when I looked inside there were dozens of little dead flower heads at the bottom of it. On unwrapping the bouquet I discovered a bunch of mouldy dead flowers that looked like they had been there for weeks (no clue what they were meant to be even!) The rest of the flowers were extremely limp and at deaths door - some of the heads were torn. I haven't made my daughter any the wiser as she would be devastated. Totally ruined my day. Absolutely shocking and a regular occurrence going by the rest of the reviews.”

Helpful Report

Posted 2 years ago

“I cannot state how so very disappointed I am that the card and gift I arranged to be delivered on Mother’s Day will not arrive until Monday. I will never forgive Moonpig as they have no idea what this would have meant to my mum. They have lost one very loyal customer today 😡😡”

Helpful Report

Posted 2 years ago

“Will never be returning to use their website again. My mother received wilted, dried out flowers, her box of chocolates were completely squashed, to make it worse her card and diffuser gift were delivered to someone else’s house. I spent over an hour that involved waiting in a queue for their crappy customer service live chat, just to be disconnected from it numerous times - despite the fact moonpig sent me a photo of the card and gift outside of the wrong house, they said because the Royal Mail has said it’s been delivered that they can’t refund me because they’ve provided evidence….i argued it’s not evidence of delivery but evidence of their mistake! I had to fight for a well deserved refund which I eventually was granted. If I’m honest hand written cards are far nicer to receive than the impersonal print out so it’s really not worth the money at all!”

Helpful Report

Posted 2 years ago

“Have had flowers delivered today I know it was an expensive bouquet as my children put together but I could have bought a nicer and bigger bunch for a fiver from the supermarket. I would not upset them by telling them but I would never recommend anybody else to buy any.”

Helpful Report

Posted 2 years ago

“Paid over £50 for mothers day gifts and extra to be delivered ON mothers day. Got half the order and an email telling me they are unable to deliver the rest! Absolute waste of money. No reply from moonpig”

Helpful Report

Posted 2 years ago

“Flowers in letterbox arrived and when opened 7 flower heads on daisy spray broken off. Snapdragons flattened. Generally flowers looked half dead. Stalks dried out. Contacted Moonpig with photos , who apologised and sent another bouquet the next day for Mothers Day. Unfortunately the second bouquet more or less the same as the first with broken flower heads and bruise roses. Have sent them pictures of both deliveries to confirm the report. Have not informed my daughter re Mothers Day state of bouquet as she will be upset. Waiting for response on email sent regarding second bouquet. They need to change their supplier.”

Helpful Report

Posted 2 years ago

“I received the Letterbox herb growers' gift set. It was so disappointing. It contained a few cheap seeds, a cheap pair of gloves, an ugly nail brush and a tiny bar of uninspiring soap. It was far too big to fit through a letterbox. All with the horrible card that isn't hand written. Don't send this to your mother!”

Helpful Report

Posted 2 years ago

“If I could put less than 1 star ⭐️ I would. My Mother’s Day flowers are dead. They were delivered on Thursday so I kept them in the cool dark garage until yesterday. Got up today and they are all over the floor. So upset as my daughter lives abroad so this is her one option but I have told her to save her money 🤬🤬🤬”

Helpful Report

Posted 2 years ago

“Sent card for mothers day ..it never arrived. Cannot believe all the negative reviews I have just read..I'm sorry I didnt read them first...moonpig such a disappointment..😥”

Helpful Report

Posted 2 years ago

“Ordered tulips for mothers day , Image showed at least a dozen flowers and only received 4 flowers. What a joke company.”

Helpful Report

Posted 2 years ago

“Terrible Hi this is something I don’t usually do, complain but I feel I need to as I didn’t get the service I paid for. First of all my first complaint is that I sent flowers to my mum and a card, the card that got delivered was someone else’s card, this was not the personalised card I’d ordered. Secondly I made another delivery for same day which was another personalised card and a bottle of Prosecco which was apparently left on the door step. Photo was sent of door but not parcel showing and my mum returned home to no card or Prosecco, no calling card left either. Concerned that alcohol can just be left at someone’s front door without being signed for. I spoke to chat online and had cards and Prosecco refunded, which I’m grateful for but now I have to go out and buy again whilst waiting on my refund. How can two orders go completely so wrong. I know mistakes happen but sending someone else’s card instead of the one I ordered was very disappointing and then second order not being there, even if they’d took a picture of door etc there was no calling card, no proof and who leaves something like that on complete show to the public. So now I have lost two orders. Being refunded is all well and good but it really isn’t on. I’m a big fan of Moonpig, well was and also looked at getting the same bottle of Prosecco that yourselves were sending and you’re charging £16 a bottle when it’s in the shops at £8.99 😳 unfortunately now after this experience and seeing the true costs I Would like to close my account Don’t take this email personally I’m just extremely frustrated at the inconvenience this has caused me today”

Helpful Report

Posted 2 years ago

“Mother's day flowers delivered today. Left outside the front door and only discovered when going out. No door knocks or anything! State of flowers was, once again, VERY POOR, with black and rotting leaves. Why do people keep spending money with this poor quality company? Just wish my daughter would listen and actually realise that they are taking her money under false pretences.”

Moonpig.com 1 star review on 26th March 2022

Helpful Report

Posted 2 years ago

“Saturday 26th March - Mother's Day 'letterbox flowers' delivered mid afternoon. I would not have bought these from my local flower stall. Tulips with broken leaves, many leaves yellow. So poor. If you can't provide FRESH flowers, your service is not fit for purpose. At what must be one of your busiest times, pathetic you can't do better. VERY disappointing. I would never use your company myself, and would most certainly not recommend.”

Helpful Report

Posted 2 years ago

Moonpig.com is rated 1.5 based on 1,206 reviews