Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.48

1.5 Rating 1,206 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,206 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 19th June 2024

Moonpig.com 5 star review on 2nd April 2024

Alison

197

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Similar story to others regarding flowers - extremely small bunch & half dead. Poor, poor value for money. The recipient said they looked the equivalent or a £4 bunch from the petrol garage - I paid over £20! The card also got separated so didn't arrive at the same time. Not quite the impact I'd had in mind. x”

Helpful Report

Posted 3 years ago

“I would give them 0 stars based on my experience. I had arranged for sympathy flowers to be delivered. Order failed twice. I asked them for help in the live chat. Terrible customer service. Would never be ordering from them again.”

Helpful Report

Posted 3 years ago

“My daughter placed a birthday card order for her sister’s birthday , on the day of opening it she received someone’s leaving card , my wife had to email someone as you can’t phone anyone up , in the email reply, we where told we’d get a full refund without any apology of remorse”

Helpful Report

Posted 3 years ago

“A box of chocolates arrived for my birthday, April 3!!no detail who from. I didn’t receive a birthday card from my daughter. She contacted Moonpig on the day and they were sending out another. A week later, still no card. The chocolates were from my daughter! Very disappointed for her.”

Helpful Report

Posted 3 years ago

“They were drooping on arrival however perked up in water but are now looking awful .... barely into day 4. I wouldn’t order from them - go local through Interflora. Million time’s better”

Moonpig.com 1 star review on 10th April 2021

Helpful Report

Posted 3 years ago

“Received a bunch of rainbow chrisyanths for Easter and some of them were droopy dying. I received them Good Friday and they were dead by Easter Sunday. I had blue dye on my fingers from the stalks and had to scrub my hands. They were obviously food dyed. I would not recommend as they are not what they are on the picture advertised on the website. I threw them in the bin on the Tuesday”

Helpful Report

Posted 3 years ago

“A week has passed since my order was placed and the card has still not arrived. Have requested a refund as the birthday has now passed but refused saying it is still within the timescale. Shocking service and will not use Moonpig ever again Just beware of the unacceptable timescale of their deliveries.”

Helpful Report

Posted 3 years ago

“Order placed but not delivered on time. moonpig simply dont care. Poor customer service, won’t be using again”

Helpful Report

Posted 3 years ago

“Ordered george birthday cards on the 19th march. Both cardsdespatched on the 22nd of march. It is my sons birthday today and y cards have not arrived. Been told "They just have got lost in transit". Not good enough!!! First time n 31 years that my son has not had a birthday card off us. Was asked if I wanted the cards re-sending or my money back. Obviously chose to have my money paid back into my account. Maybe I should have let them re send the cards. Might just get them in time for next years birthdays !!!!!!!”

Helpful Report

Posted 3 years ago

“The second time this month I have ordered a card and both have arrived without an envelope. Should have been easy to sort out with customer support but alas apparently the giant cards don't come with an envelope, only the one they send it to you in! If you're planning on writing in your cards and giving them to the recipient be aware you may have to wrap it first! What a silly system.”

Helpful Report

Posted 3 years ago

“Please Be Careful Paid £78.96 for wrong card wrong gifts. Ordered card for young mans Birthday, got a card for a 70 years old Birthday. I feel very sorry for family. Can you imagine. The right card came 12 days late. I leave up to you what you should think of the company. Would never use them again, untrustworthy un professional, when you try to get help they cut you off if they cant explain the excuse for wrong service i.e. from one helper to another. They have excuse no one was in but part of the order was delivered. Its such a shame as I would have liked to use them as there is the Covid Pandemic. A complete disaster.”

Helpful Report

Posted 3 years ago

“My friend sent me an orchid & a card through Moonpig for my birthday. The orchid was half dead & dropping leaves. I gave it a week to see if it would recover but by then it was clearly dead. I have complained & have had useless replies from 6 different people & nothing has been done. At one point they offered to send a new orchid but then retracted this. Absolutely disgusted with them.”

Helpful Report

Posted 3 years ago

“Quality goods, quick and easy to order . I made a mistake regarding adding a name to a card , only realised when I made the payment , quick e Mail regarding my mistake and was quickly sent a refund . Stunning service many thanks .”

Helpful Report

Posted 3 years ago

“Your customer service is none existent. My friend spent a considerable amount for my birthday with a card- no envelope and a rolled up map Of half the world! What a joke. Cheap and utter rubbish. Tried to complain but gave up. Shocking”

Helpful Report

Posted 3 years ago

“Absolutely disgusted in Moonpig I’ve used them for years but recently I’ve noticed cards arrive late etc however the last 2 orders I have done has now made me decide to never use them again. The first was Mother’s Day card which never arrived. I put that down to a postal problem so let it go but today I’m fuming. I ordered a card and flowers a week ago for a friend to be delivered today as it’s birthday tomorrow. I thought I hadn’t had any contact to say they arrived etc so when online. On life chat I was told there was a problem with the dispatch and hadn’t gone!!! Wtf.. earliest day for delivery is now Tuesday. I have no choice but to accept that. They offered me a £10 credit note but they can stick it and I won’t be using them ever again”

Helpful Report

Posted 3 years ago

“Scammer don't by from them”

Helpful Report

Posted 3 years ago

“Ordered letterbox flowers for my daughter in law. The quality of the bunch were appalling. Leaves were dead petals were scattered in the box, and all flowers were open. The next day they were all dead. DONT buy these worth paying a little more and get them from a florist.”

Moonpig.com 1 star review on 2nd April 2021

Helpful Report

Posted 3 years ago

“First flowers from my son were delivered somewhere else. Replacement bunch sent next day and looked OK at first sight and I was just happy to get them this time, but by day 3 the lillies hadn't opened and the rest were barely arrived. Complained via email. New set delivered and left on doorstep on Saturday, even though I told them I wouldn't be there until Monday. On Monday more arrived. It's Wednesday now and they are all dying and not one lily in three huge, foliage heavy bunches opened! Terrible for the price. Will never use again.”

Moonpig.com 1 star review on 31st March 2021

Helpful Report

Posted 3 years ago

“I find moonpig very difficult to use. It could be made much easier. Tried a few times but each time had to give up.”

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Posted 3 years ago

“Great concept, poor system and communications. What a shame!”

Helpful Report

Posted 3 years ago

Moonpig.com is rated 1.5 based on 1,206 reviews