Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.49

1.5 Rating 1,223 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,223 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 23rd December 2024

198

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used them for a long time and they have allways been great.they helped me out straight away when I made a mistake with a date”

Helpful Report

Posted 7 years ago

“They're my go-to place for greetings cards. They save me so much time!”

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Posted 7 years ago

“Always happy with the cards for everyone ! Lots of choice and very quick delivery!! Thank you Moonpig!!”

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Posted 7 years ago

“Again an personalized gift however website was more difficult to use, kept having to log out then in.”

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Posted 7 years ago

“Great quality cards, speedy delivery and one very happy little girl”

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Posted 7 years ago

“Great selection of cards, I like you can personalise the front of some of them, I like how you can change the fonts of the writing inside and it's all centred. Fast delivery too!”

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Posted 7 years ago

“I love buying cards from Moonpig. I am able to be creative - choosing my own words and image uploads - and therefore make really personal cards for people I care about. People love to see their own names or personal photos used in a professionally printed card. In addition it is one of the most convenient ways to send cards - great if you are running late and have no time to go to the shops and post a card yourself. Moonpig reminders really help me stay on time with birthdays which has been a relief (not one of my strong points!).”

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Posted 7 years ago

“Refunded order quickly when I made an mistake with a card for a birthday. Brilliant customer service too. Great!”

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Posted 7 years ago

“Fantastic customer service from Moonpig. Had a problem with an item and they refunded my Moonpig account immediately. I used the money to purchase another card for another family member's birthday. Always left feeling delighted with Moonpig. Please keep up the amazing work!”

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Posted 7 years ago

“I use Moonpig for cards all the time and love their website as it's easy to navigate and you can personalise cards if you want. They have a good selection of cards of all ages and themes. I would recommend them most definitely.”

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Posted 7 years ago

“Great service”

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Posted 7 years ago

“Welcome to Your New Home Card was delivered the following day and my friend was very touched and excited as it was so personal to her.”

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Posted 7 years ago

“Quick and easy way of sending a nice card with a personal touch.”

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Posted 7 years ago

“Great to be able to personalise cards but I did find it a bit fiddly working out what to do”

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Posted 7 years ago

“Great communication via email during the process and dispatchment of my order. The quality of my order was outstanding and such a great value for money. I will be buying from them again!”

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Posted 7 years ago

“I ordered special photo card for 18th birthday. It arrived quickly and the quality was excellent”

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Posted 7 years ago

“She will let me know when she gets them and then I will be Happy”

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Posted 7 years ago

“Great being able to personalise cards, fun and great lay of on the site, easy to use from the app also!”

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Posted 7 years ago

“Quick easy service, website easily laid out. Fast payment.”

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Posted 7 years ago

“Delivered my customised card on time and made my Mum smile”

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Posted 7 years ago

Moonpig.com is rated 1.5 based on 1,223 reviews