Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.49

1.5 Rating 1,223 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,223 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 23rd December 2024

198

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers very disappointing even at reduced price. Will not be usinh again”

Helpful Report

Posted 4 years ago

“I ordered an orchid for a friend who was moving house. After 7 days,my friend who was very embarrassed explained that the orchid blooms died I contacted you twice and was told after 5 days ,you wouldn’t replace the plant. I have never ever had an orchid where the blooms died in such a short time. I am disgusted with your customer services and will never order anything from you again.”

Moonpig.com 1 star review on 21st June 2020

Helpful Report

Posted 4 years ago

“Twice now this company has let me down, they first sent a card with the wrong personalised message (which was quite offensive and caused some issues for me) and have now completely failed to deliver a card and gift set valued over £30 with several attempts to contact them to resolve this being completely unsuccessful. I have learnt my lesson and will not be using their services again.”

Helpful Report

Posted 4 years ago

“Flowers arrived almost dead leaves yellow stalks slimy. Complained to company received no reply.”

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Posted 4 years ago

“4 days late, first time in 44 years without a Anniversary card ???”

Helpful Report

Posted 4 years ago

“WORST Customer service EVER!! Order only part delivered, gave them the benefit of the doubt and continued to use them. sent fathers day card and bottle of port, box just thrown over locked gate, smashed ruined. tried to complain, no telephone number, 167th in the queue online chat which I stayed on for 30mins got down to 101st and then it chucked me out and I went back to 166th ! So resorted to contacting them via email 3 days ago, still no reply........I will never use them again.”

Helpful Report

Posted 4 years ago

“The card and present took 10 days from order to delivery despite being promised in 3. The gifts was smaller than advertised and disappointing. Tracking information was only available on day 10 and moon pig did not and still has not replied to my enquiries”

Helpful Report

Posted 4 years ago

“Don’t bother sending a gift at the moment. Delivery company broke the gift so it wasn’t delivered, nor was my card. Contacted Moonpig four business days ago and still no reply. They’ve closed their phone lines so have to email only and getting no response. Missed my friend’s birthday, which was days ago now.”

Helpful Report

Posted 4 years ago

“Always fantastic quality cards, always arrive on time. Can't fault this company at all. Fantastic value for money.”

Helpful Report

Posted 4 years ago

“My husband ordered a bouquet for my birthday due to social distancing. To say disappointment is an understatement. The flower heads that weren’t squashed were at the bottom of the cellophane and more that half of the bouquet was foliage. So not worth the money don’t bother better buying flowers at petrol station to be honest”

Helpful Report

Posted 4 years ago

“Flowers arrived for my sick mother from her cousin. Didn’t last three days. Same happened on my birthday, complained that time and has some replacements a week later but the occasion had long gone. Can’t complain this time for fear of offending relative.”

Moonpig.com 1 star review on 13th June 2020

Helpful Report

Posted 4 years ago

“Poor customer service. Calls not being accepted. Held on a live chat queued twice having joined at 187 and 167 respectively. Got down to 33rd and 40th having been on hold approx 45 mins on both occasions to be cut off. Ordered cards 08.06.2020, still not received and needed for Nephews 18th tomorrow, so angry !!!”

Helpful Report

Posted 4 years ago

“Paid over £3 for first class post it still not arrived 60 hours later , disgusting rip of , will never use them again.”

Helpful Report

Posted 4 years ago

“I ordered a card and chocolates that were late in arriving and the message had vanished from inside. The box had also been damaged. They offered a refund but it took a bit of probing to get anything from them. They offered an extra £10 to say sorry for the delay but it never showed up. I also received two emails from Moonpig asking me to give them a 5 star rating. My husband ordered a card from them last year and that card came back with a mark down the middle. Fortunately they were able to replace it. I wouldn't give them a great review. If you want to know your gift is definitely going to arrive on time and without fault, go with Interflora. They have 5 star ratings for a reason.”

Helpful Report

Posted 4 years ago

“Received flowers for my 25th wedding anniversary they were all broken and the roses brown around edges cannot get hold of anyone to complain”

Moonpig.com 1 star review on 11th June 2020

Helpful Report

Posted 4 years ago

“Ordered gift on 31st May for my friend as she had some terrible news. This still hasn’t been received. Can’t call at the moment and tried 3 times for online chat - always in a queue of over 200. Each time when I get to between 50-40 it disconnects and ends the chat! Terrible service. Unresolved issue and only one method to contact customer services currently. I won’t be ordering from them again!”

Helpful Report

Posted 4 years ago

“Ordered card and Champayne for my sons anniversary. Card arrived by post but no Champayne. Left lots of emails with moonpig (no response) waited on live chat from queue246 to 79 then cut off. Finally tried to ring and message saying not taking calls. Still has not arrived. Don't use them they are very unreliable and spoiled the anniversary surprise MariaBevan”

Helpful Report

Posted 4 years ago

“Go somewhere else”

Helpful Report

Posted 4 years ago

“Ordered a card had not arrived after one week tried to ring them but not taking calls, a recording I email and guess what the email link does not work, dont touch them with a barge pole go somewhere else, I spent £13 and over one week later have nothing and no way of getting my money back VL”

Helpful Report

Posted 4 years ago

“I received Moonpig flowers for my birthday from my daughter. They were beautiful and lasted well. As I told her how lovely they were (and shared pics) she also sent some to her Aunt to brighten up her time in 'Lock down'. I thought this was very thoughtful of my daughter and it seemed only fair that she should have some too - so I sent some to her. They were a bargain as they had 50% off the first order. I usually order from another company but may also use Moonpig now that I know they are so good.”

Helpful Report

Posted 4 years ago

Moonpig.com is rated 1.5 based on 1,223 reviews