Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.48

1.5 Rating 1,206 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,206 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 19th June 2024

Moonpig.com 5 star review on 2nd April 2024

Alison

197

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered a week too early so flowers would be dead spoke to online chat couldn't sent back or refund told me to reorder them”

Helpful Report

Posted 9 months ago

“On the past few occasions, they have been over 1 - 2 weeks late , No contact phone number, no response to chat , I personally will not use them again, terrible service.”

Helpful Report

Posted 9 months ago

“Agree with previous comments. First time of using, guaranteed delivery 8 days ago, still not arrived. I ordered a sympathy card for a dear friend who lost his wife suddenly to cancer. I feel so embarrassed that my card has not been delivered. Awful. Don’t use!”

Helpful Report

Posted 9 months ago

“Agree with all the previous comments. Avoid.”

Helpful Report

Posted 9 months ago

“£4.99 postage and 4 days later no package. Moonpig used to be SO good.”

Helpful Report

Posted 9 months ago

“Couldn’t be more disappointed twice with Moonpigs flowers. It’s just a shame it won’t allow me to write the review with the pictures attached. All by one of the flowerheads were broken, stems were snapped in half and flowers were dead. It says it comes with seven days worth of freshness, I’ve seen fresher looking flowers in a crematorium three weeks after a funeral.”

Helpful Report

Posted 9 months ago

“I ordered from here for my son's 16th Birthday and was assured delivery would take place on his birthday. Delivery did NOT take place on his birthday. I explained this to their customer services via live chat. After a short while 'Rhys' came back and said the item had been lost in transit and re-ordered at a cost to them and would now be delivered in 1-3 days. I stated that it would have been nice to have a choice as what use was a birthday card which will now be 1-3 days late and that a refund of the item would have been preferred. Do not trust these one bit. This was my second try of Moonpig after they messed up a few years ago. Wish I hadn't bothered now. Go to Fucky Pigeon if you want a company like this. Never let me down once.”

Helpful Report

Posted 10 months ago

“I would give zero if able,shocking state of flowers, some of the roses were half dead petals brown and curling up,they lasted 2 days in vase before being binned sent as gift to me also chocolates sent almost up to their sell by date,asked family member to complain as feel they were robbed! Disgusting quality!”

Helpful Report

Posted 10 months ago

“Shocking service by Moonpig. Did not fulfil delivery as selected with a week notice, you pay extra to select this service. Made out it’s a dispatch date you select but it’s not it states delivery date. Was cut off abruptly from the chat by Rhys. I have ordered with Moonpig for years, this is the worst service , clearly something has changed.”

Helpful Report

Posted 10 months ago

“I ordered a plant to be delivered as a birthday gift. Arrived upside down and damaged, supplied pictures but was told they would need more pictures to review with the wrapping off. The damage was to the top of the plant which is completely unwrapped in the images I supplied. Left me on live chat for over half an hour to tell me I need to ask for more pictures despite the damage being visible. Unacceptable service. Will not use again, more reliable alternatives available.”

Helpful Report

Posted 10 months ago

“Be very careful using moon pig as they sell your online information online to sham companies that already has your information provided by your purchase from moon pig to withdraw money from your bank account company's sick as complete savings act I have had over £2000 come out of my bank in the last year and have had nothing resolved so I then had to pay my celisator to get to the bottom of it and have it resolved a birthday card should never cost you thousands of pounds in the long run and to add to that my corner shop has a better selection my advice cash is king dont use online moonpig tar”

Helpful Report

Posted 10 months ago

“What a rip off i got my wife a rose plant for Christmas and a card it cost just under £40 when it arrived i checked the price against supermarket price which was £2 and about £3 for a card.The whole thing is a total rip of.Never use them again”

Helpful Report

Posted 10 months ago

“I’ve been using Moonpig for a while without issue. BUT recently they sent a free postcard in my basket charging me postage which I hadn’t authorised. They then offered Christmas card in time for Xmas if I bought a gift. I ordered the gift and card and yet it was out for delivery on 27.12. Too late for xmas. I was then told I needed to tick a particular box and yet I clicked on their advert ! Customer service was dreadful. It took an age and they just said they were sorry and understood how frustrating this was for me. Apparently they have refunded my money but I haven’t received it yet. I feel like they are extracting money under false pretences. I will not be using them in the future.”

Helpful Report

Posted 10 months ago

“No response from customer service on an order at all!”

Helpful Report

Posted 10 months ago

“This company is terrible. The direct to email coupon codes they gave me don't work and then I'm given the run around by customer support that last for days with no help. Actually, customer support has no knowledge and is completely useless. Waste of time and energy. This company will go under soon. It's a bad business with terrible customer service.”

Helpful Report

Posted 11 months ago

“Ordered 3 cards, none were delivered, I tried nearly 6 times to contact customer support and either nobody answered, or they answered with a generic response and then never helped. Eventually I got the cards resent, but those also never arrived. I then tried contacting customer support once again and received no response and then an email asking me how they did handling my problem, even though they never actually tried to help or answered my emails. I will never use Moonpig again, it's such a waste of money and time, and their customers support team is brain dead and needs proper training.”

Helpful Report

Posted 11 months ago

“The card itself was great but delivered too late for a significant birthday occasion; absolutely gutted. Order placed 11th December, 1st class Royal Mail post. Despatched by Moonpig same day but delivered 18th. Perhaps Moonpig should give up on Royal Mail and use a more reliable courier. I wouldn't use moonpig again for this reason unless timescale wasn't important.”

Helpful Report

Posted 11 months ago

“Moonpig used my bank card details without my consent. They sent a 'free' Christmas card to someone in my address book! Then deducted postage costs from my bank account. The postage costs have already been deducted from my account with no authorisation by me. This is surely fraudulent practice? I have deleted my bank account details from their site but too little too late for me. Please be aware that this could happen to you”

Helpful Report

Posted 11 months ago

“I have not found any good christmas cards for my sisters Also when I went to pay for a birthday card it said that my Visa card has expired when its not (2027)”

Helpful Report

Posted 11 months ago

“I have used moonpig in uk without any problems. BUT a card to my son in law last summer never arrived. I found out weeks after his birthday. But I was verrry disappointed that a large card ordered for my grandson 5 days before his birthday has not turned up. It was dispatched on the 4th day after ordering (?!) I have complained to moonpig and it seems they dispatch only 2 days pre date needed(as post takes 2-5 days ) And they are issuing another card.....what little 4 year old is happy to receive a card more than 2 weeks past his birthday? I do not need a card NOW. A very disappointed customer.”

Helpful Report

Posted 11 months ago

Moonpig.com is rated 1.5 based on 1,206 reviews