Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.49

1.5 Rating 1,223 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,223 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 23rd December 2024

198

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was about to order £30 of flowers as the photo showed about 10-12 flowers, then say in the description they only send 6? How is this legal to falsely advertise like this?”

Helpful Report

Posted 3 years ago

“Shocking service. Won't recommend or use again. Paid for set day delivery and ordered arrived late. Flowers and card were ordered together but were separated and not delivered in the same day. How was the recipient supposed to know who sent them, unlabelled. Shocking service poor quality won't use again !!”

Helpful Report

Posted 3 years ago

“Re-scheduled a delivery date and Royal Mail confirmed the card and gift had been loaded onto the van on the Monday morning. It's now Wednesday evening and the goods are still on the van! Moonpig couldn't give a Damon and their chatline has to be seen to be believed. Do not use this company - they are pathetic!”

Helpful Report

Posted 3 years ago

“DON'T PAY EXTRA FOR GUARANTEED DELIVERY Failed to deliver in time for Birthday and having paid extra for a specific day, Royal Mail blamed and only postage refunded, despite the fact that the card did not arrive for the Birthday!! Attitude of the Customer service agent Thomas was appalling!! I admit I am disappointed and angry (Not rude) but he showed No empathy for my situation and simply said that their "Policy" is that as the card WILL be delivered (NOT on time) therefore they do not refund or compensate their customers, to show they are sorry (who pay their wages and shareholders), to encourage them to return and re-use their service and tell others. Thomas ended the chat as he had offered the "Company offer" and because I was not happy with his response and there was apparently no Manager I could speak with to take it further, I was apparently being rude and should just accept the postage refund!! There are other competitors who I have used previously and will definitely now continue to do so. Be warned if you want your card or gift delivered for a specific date, I would use another service provider. Yours very disappointed and angry.”

Helpful Report

Posted 3 years ago

“I sent a card for my son's birthday who went to university for the first time thousands of miles away. I spent a lot of time selecting photos and customising it. The website confirmed delivery on his birthday but he never received the card. Upon contacting Moonpig said the card must have been lost and they are refunding me and giving me five pounds credit. I asked to resend the card so at least he gets it. But they refused to send another card. It was a disappointing experience with a not so polite or compassionate customer service rep. Please beware. They promise what they cannot keep and don't even have the decency to make up for it. I can see from the reviews that they have done the same to many!”

Helpful Report

Posted 3 years ago

“It’s simple the birthday card I spent time and love making didn’t turn up. It’s simply not good enough. I was offered a refund and told the card was lost in the post without looking into it. Passing the blame I think. I won’t be using Moonpig again as it’s not reliable and the customer service wasn’t adequate enough. Sorry”

Helpful Report

Posted 3 years ago

Helpful Report

Posted 3 years ago

“Awful company, 10 postcards ordered but were very poor quality, they agreed to refund me 2 weeks ago but nothing. Customer care doesn’t exist. I won’t use them in future”

Helpful Report

Posted 3 years ago

“Never got my card waste of time not happy”

Helpful Report

Posted 3 years ago

“Awful customer service, I paid extra for the card to arrive for the next day and it never arrived and they blamed me that I said not to deliver for today. Do not use them. Cannot trust that your card will arrive on the date you want. Plus it took over 3 minutes to speak to a rude agent.”

Helpful Report

Posted 3 years ago

“Wrong delivery date. Better than last time when my wife received someone else's present and card”

Helpful Report

Posted 3 years ago

“Very happy with the card and the quality.”

Helpful Report

Posted 3 years ago

“Was told wait time was 3 minutes, got no response after waiting for nearly an hour. Time to find someone reliable. I will never use Moonpig again!”

Helpful Report

Posted 3 years ago

“Yet again everything delivered early ruining the surprise I'm yet to have anything delivered correctly with Moonpig No Customer Service they are not interested at all. Everytime I do orders I check dates 3 times they are confirmed and everything gets to the recipient early spoiling the surprise. I used to spend a lot of money for every family member and friends but now I give up and will delete the app WAKE UP MOONPIG BEFORE YOU DONT HAVE ANY CUSTOMERS LEFT SERVICE IS SHOCKING GET STAFF THAT DO CARE ABOUT THEIR JOBS”

Helpful Report

Posted 3 years ago

“Shocking service and yiu can’t speak to anyone”

Helpful Report

Posted 3 years ago

“My daughter received these for her birthday in July and as you can see they are inedible so just be careful what you order.”

Moonpig.com 1 star review on 29th August 2021

Helpful Report

Posted 3 years ago

“I ordered a birthday card to go to the US from within the US. An email said it had been delivered. It was not. I received absolutely redress of any kind. Abysmal service. Will not be using Moonpig again”

Helpful Report

Posted 3 years ago

“Ordered beginning of the week for the weekend, paid first class.. saturday and no sign of if”

Helpful Report

Posted 3 years ago

“Amazing service! My personalised card I ordered which I then posted got lost in Germany. This Co. Posted out another directly to Germany at no cost! Awesome! Thanks so much! 🙏🙏👍😁”

Helpful Report

Posted 3 years ago

“Ordered prosecco and chocolates for my brothers 50th. The confirmation email said it would be the following day. It arrived 2 days late. The customer service agent would only offer a refund of the delivery and a goodwill gesture of £5 on my next order. To date still he hasn't escalated this to his manager. Do not waste your money. They spoil special occasions.”

Helpful Report

Posted 3 years ago

Moonpig.com is rated 1.5 based on 1,223 reviews