Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.48

1.5 Rating 1,206 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,206 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

Write Your review

Tell us how Moonpig.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Moonpig.com 1 star review on 19th June 2024

Moonpig.com 5 star review on 2nd April 2024

Alison

197

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking service and yiu can’t speak to anyone”

Helpful Report

Posted 3 years ago

“My daughter received these for her birthday in July and as you can see they are inedible so just be careful what you order.”

Moonpig.com 1 star review on 29th August 2021

Helpful Report

Posted 3 years ago

“I ordered a birthday card to go to the US from within the US. An email said it had been delivered. It was not. I received absolutely redress of any kind. Abysmal service. Will not be using Moonpig again”

Helpful Report

Posted 3 years ago

“Ordered beginning of the week for the weekend, paid first class.. saturday and no sign of if”

Helpful Report

Posted 3 years ago

“Amazing service! My personalised card I ordered which I then posted got lost in Germany. This Co. Posted out another directly to Germany at no cost! Awesome! Thanks so much! 🙏🙏👍😁”

Helpful Report

Posted 3 years ago

“Ordered prosecco and chocolates for my brothers 50th. The confirmation email said it would be the following day. It arrived 2 days late. The customer service agent would only offer a refund of the delivery and a goodwill gesture of £5 on my next order. To date still he hasn't escalated this to his manager. Do not waste your money. They spoil special occasions.”

Helpful Report

Posted 3 years ago

“Daughters 18th birthday cards didn't arrive on the 23rd August which was her 18th and spoke to moonpig on line customer services not interested and cut conversation off no apology nothing only interested in getting money. Paid over £11 each for the cards to be delivered on requested date and my daughter didn't get them on her special day very disappointing and wouldn't recommended moonpig”

Helpful Report

Posted 3 years ago

“I am satisfied , got my cards on time , the customised mug delivered on time as well with all photos on it like I requested . Good!”

Helpful Report

Posted 3 years ago

“If I could put no stars I would £60 on sweets, card and balloons and this is what arrived : see photos”

Moonpig.com 1 star review on 21st August 2021

Helpful Report

Posted 3 years ago

“A birthday present from my brother to my sister he lives in Europe flowers dead and dying and wat it must have cost she is upset and very angry”

Helpful Report

Posted 3 years ago

“mum was in all morning , card and chocolates returned to sender ..disgraceful....”

Helpful Report

Posted 3 years ago

“Sent a personalized card and flowers for mum's first wedding anniversary as a widow ordered my dad's favorite flowers. Flowers arrived damaged and not mixed colours only 1 colour Instead of personalized card it was an apology card that my personalized card was not sent due to mix up Really upset my mum seeing my dad's favorite flowers all destroyed in tiny box not fit for purpose”

Moonpig.com 1 star review on 18th August 2021

Helpful Report

Posted 3 years ago

“Colleague was leaving. I arranged a Group Card with 20 messages (the max allowed). When the card arrived, the messages at the top and bottom of the page were cropped. Contacted customer services via chat app and the card was resent... with the same issue! All the customer service people want to do is refund or reprint. They don't seem able to understand the issue. Waste of time & money.”

Helpful Report

Posted 3 years ago

“Flowers for mams birthday looked very disappointing, nothing like the picture, will not be using moonpig flowers again”

Helpful Report

Posted 3 years ago

“Wedding card ordered on Monday9th August. Not sent out until Wednesday 11th so missed the wedding group who were travelling down South for the actual wedding. What a waste of money. I could have gone to the local shop and posted a card myself for considerably less money. Very much doubt I will use this company again having sent an email to say it would arrive by the 11th….which it obviously didn’t….and now will probably arrive post honeymoon!”

Helpful Report

Posted 3 years ago

“Card arrived two days after actual birthday. Said it was delivered, but not to me it wasn't! I called to get a refund, which I got very quickly to be fair. My customer service was good, which is more than can be said for the people making the cards and sending them out, which they are obviously not doing! I will NEVER use again.”

Helpful Report

Posted 3 years ago

“Disgusting service. Put the incorrect number of address accidently. Sent back to Moonpig. Will not send it out again for me. Never use service again.”

Helpful Report

Posted 3 years ago

“I allways look at reviews 1st and moonpig say it all ?? Moonpig not me”

Helpful Report

Posted 3 years ago

“Whilst I appreciate that their delivery partners Royal Mail let them down on repeated attempts to deliver my order, their handling of the issue was disgraceful. Over 90mins of various chats that timed out and being told to deal with Royal Mail customer services I finally received promise of a refund. Very frustrating and disappointing that this once great company has sunk so low.”

Helpful Report

Posted 3 years ago

“I was sent a faulty card for my sons birthday I informed them of the problem and they sent me another faulty card arriving on his birthday. About as much use as a chocolate teapot! Very poor service clearly this company is not interested in customer satisfaction or quality.”

Helpful Report

Posted 3 years ago

Moonpig.com is rated 1.5 based on 1,206 reviews