Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.49

1.5 Rating 1,223 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

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Metrics

1.5

Based on 1,223 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 23rd December 2024

198

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So very disappointed! Placed order in February, 6 full weeks in advance for personalised card and mug for grandsons birthday today. Despite dispatch date on original order of 3rd April it still hadn't arrived yesterday so I rang Moonpig to be told sorry since I placed the order they had run out of mugs and printing products and basically he wouldn't be receiving it as arranged. I asked why I hadn't been informed as I could have arranged another birthday card at least? Told they were not informed/didn't know products had run out? They offered to get the card sent out, which suggested that the card at least could have been printed & sent but acknowledged it wouldn't get there for his birthday. I asked for order to be cancelled and for full refund instead which was agreed and which I hope they honour. Surely if a company take your order and payment they should know and inform you if they cannot deliver on that order? He's 4 and this morning there wasn't a birthday card from his Gran & Grandad which at a time when we are unable to see him has upset us greatly!”

Helpful Report

Posted 4 years ago

“Ordered 4 birthday cards 9 days before birthday there were no notices on site to say there were any delays. 5 days after birthday still no cards when I phoned to ask about cards moonpigs answer was 3 were sent and must be delayed and 1 was still being processed, appalling, uncaring and unconcerned customer service, totally uninterested. Avoid this company to avoid disappointment”

Helpful Report

Posted 4 years ago

“I have used moonpig loads of times and never had a problem before, I ordered a card for my nieces 16th birthday that is today 5th April back around 26th March stated it was dispatched for 1st class on the 30th and she has not received it. I now feel really bad that it hasn't arrived in time”

Helpful Report

Posted 4 years ago

“Absolutely disgraceful service. Delivery did not arrive. Very disappointing . Was for a special occasion. Will NEVER use this company again.”

Helpful Report

Posted 4 years ago

“My name is Ann, the card I received was to Nicole, it also said that it was from Nicole, J, Aaron and Josh, I don’t know anyone of those names.”

Helpful Report

Posted 4 years ago

“Ordered on 28th daughters birthday today...I understand with the times but now 7 days and charged first class and was not told on their site it would be longer until a few days ago....if I was told that too start I would of arranged other means. BAD SERVICE, also turned email off on their site”

Helpful Report

Posted 4 years ago

“I ordered a card on the 23rd March for a birthday on the 1st April and it’s still not here. I get it is exceptional times but the same happened in December for a parent birthday so it’s time to cut my losses I just can’t depend on them at all anymore Order number Y4VF23B”

Helpful Report

Posted 4 years ago

“I ordered a sweet jar pic 1 & they sent pic 2. They was for my friend 50th birthday. I am sooo disappointed. I spend alot of money with moon pig & will never order again”

Helpful Report

Posted 4 years ago

“Flowers arrived on time for birthday, well when I say flowers I mean few dead looking stems and couple of twigs. Honestly say the worst bunch I have ever seen and an absolute rip off for the price.... Embarrassing”

Helpful Report

Posted 4 years ago

“Order birthday card several days ago. Advised dispatched same day .. NOT RECEIVED!!! RUINED BIRTHDAY!! Never use again!!!!! Rubbish”

Helpful Report

Posted 4 years ago

“ordered card Wednesday last week and still hasn't arrived, customer service is useless!”

Helpful Report

Posted 4 years ago

“Very easy process from selecting a card through to purchasing”

Helpful Report

Posted 4 years ago

“Received flowers for mother's day on Thurs 19th march from my son in Canada, said card to follow, flowers half dead by mother's day, left a review on trust pilot received a reply today asking to get in touch, I was given a number to ring was on hold for 13 minutes, only to be told as I was the recipient & not the sender, they couldn't discuss it with me, as of today still no mothers day card, if there was a minus star, moonpig you would certainly get it.”

Helpful Report

Posted 4 years ago

“First time using Moonpig and sadly my last. Ordered a birthday card for my granddaughters 18th. Ordered on the 22nd for first class delivery to reach her on the 24 th. It’s now the 26th still hasn’t arrived. I mean over £7 for a card didn’t arrive. Try a another company !”

Helpful Report

Posted 4 years ago

“Ordered a mother's day card on the Friday and paid the next day postage and packaging charge for next day delivery 1pm Saturday its now Tuesday and nothing has arrived still. Called to cancel the order and get a refund which has been done but they couldn't explain why this has happened or what the issues were with their manufactures. Not the first time I have heard of this happening and it doesn't give you much confidence of the ability for a company whose main purpose is to be able to deliver on time for specific occasions. They have given me a £5 account tip as a gesture which I'm grateful for but I don't think I'll be ordering again when they don't even know what the issue is in their supply chain.”

Helpful Report

Posted 4 years ago

“Mothers day my daughter ordered flowers for me.. A total disgrace.. What you sent.. Absolutely fuming.. Never ever again will I let any of my family use your useless service”

Helpful Report

Posted 4 years ago

“Terrible.. Terrible... ordered two cards for mothers day and only one turned up!!! and the font size for the personnel message inside was so small you needed a magnifying glass to read it (it was not as inputted and previewed) I had always used another online card store before and never been let down, only used Moonpig for the first time on this occasion as the normal card supplier I use was having web site problems (running very slow, probably as so popular) will not waist my time and money with this company again”

Helpful Report

Posted 4 years ago

“Just received notice from a very dear friend that no card or present arrived on her 50th birthday as scheduled and ordered through moonpig. Pretty embarrassing having to ask someone if they received your gift, that aside - she didn't. I can accept mishaps happen but to be told an item has been delivered when it clearly hasn't is hugely frustrating. What's more, this actually happened last year for a parents 80th. Moonpig were quick to offer a credit - no refund until I complained and as yet I haven't received it and no sincere apology. On this occasion I have been offered a credit note which will cover the price of one card as compensation. Missing a special birthday despite trying to arrange a gift on the other side of the world can't really be compensated - once that milestone moment has been and gone, it really has been and gone. I feel let down and disappointed in the customer service, to happen once is disappointing to happen twice is unacceptable. I'm still baffled as to where these two items have gone as no explanation has been given. Possibly Moonpig a change of courier might be a good suggestion. I won't use this company again and if you want to send a card (the products are great) and you want to guarantee the recipient gets it do what I'm about to do find another company. Once bitten, twice shy - should have known better!”

Helpful Report

Posted 4 years ago

“paid £18.00 for spring daffodils....got 12 staffs costing £1 ...disgusting and embarrassed for my recipient.”

Helpful Report

Posted 4 years ago

“My daughter's 16th birthday card didn't arrive and when contacted Moonpig flat refused to resend AND credit me. Moonpig's fault, I ordered in good time, as they could see. How very tight of a company that size who have so much custom from me, no goodwill gesture. Never using them again. Disgusted and disappointed for my daughter.”

Helpful Report

Posted 4 years ago

Moonpig.com is rated 1.5 based on 1,223 reviews