Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.48

1.5 Rating 1,206 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,206 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 19th June 2024

Moonpig.com 5 star review on 2nd April 2024

Alison

197

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered card for my mother's 75th birthday which is today. Delivery date was yesterday. Card still hasn't turned up. No card to give my elderly mother. They shouldn't provide a delivery date if it cant be met. Customer services useless.Thanks a lot Moonpig, I'll not be using you again.”

Helpful Report

Posted 1 year ago

“Daughter sent flowers for Mother's Day - tulips- didn't last the course. For the amount of cash, it was a complete waste of money. Customer Service hid behind " 7 day freshness" despite photos.”

Helpful Report

Posted 1 year ago

“Half of gift and card delivered a day late. The whole point of Moonpig surely is to deliver gifts on the correct day!”

Helpful Report

Posted 1 year ago

“Ordered My Mum's mothers day card and flowers from moonpig.com on 10th March. They delivered it the next day 11th March. Mothers day is on 19th. Contacted Moonpig to complain and they said I should have left it later to order and that it was my fault. Needless to say the tulips I ordered were dead by Mothers day. Please do not give them your business they are worse than awful!”

Helpful Report

Posted 1 year ago

“I received my flowers on time with a lovely card and message from my daughter. But the flowers were so poor the lillies were literally dried up and were beyond saving. The roses had little colour and did not look fresh at all.”

Helpful Report

Posted 1 year ago

“Bad quality flowers. They start to droop and die within a week. For £25 I'd expect a better life span than 7 days. Also, they use DPD to deliver them. The driver won't wait a few seconds for the door to be answered at the care home and will leave the box outside in the rain before driving off. Moonpig took DPDs side and said they followed their (DPDs) policy and thought it was OK to do this because the item wasn't damaged. DPD didn't care either.”

Moonpig.com 1 star review on 26th March 2023

Helpful Report

Posted 1 year ago

“Absolutely terrible. Sent me somebody’s Mother’s Day card instead of a birthday card. I complained. Five days later I get an automated response saying is your complete still valid. Insulting. Absolutely will never use this company and I hope nobody ever sends me another card from them”

Helpful Report

Posted 1 year ago

“Absolutely disgusted with Moonpig. I will never use them again. My Husband ordered flowers & a card for his Mother for Mother’s Day. Plenty of notice given. They took the money, but we’ve had to spend 2 days trying to find out where the flowers & card was. First call when Moonpig decided to answer their phone was on Sunday morning. (19th March) and we were told the flowers were lost in transit! RUBBISH…..the order hadn’t even been processed! Moonpig, if you can’t deliver on expectations or you have issues with supply chain, don’t offer the service in the first place! Absolutely disgusting. Only offered a refund, or the flowers and card to be sent 2 days late, without any apologetic email or reason from the woman who took the call. Basically…..she couldn’t be arsed. 😔”

Helpful Report

Posted 1 year ago

“Ordered card and flowers for Mothers day. They didn't arrive on time. They didn't arrive the next day. I then received a message to say they now cant be delivered. No refund offered. No real notification of alternative arrangements. Terrible customer experience. Would not recommend.”

Helpful Report

Posted 1 year ago

“I ordered Mother's Day Flowers and specifically left a neighbour's address for the flowers to be delivered to which Moonpig acknowledged by email. The delivery email said the flowers were left inside my mother's porch which is impossible as it's locked whenever she's out. The flowers were left out the box in the pouring rain and when she finally got home and opened the box most of the flowers were ruined and had to be thrown out.”

Helpful Report

Posted 1 year ago

“Wonder mum flowers! Absolute joke, showed up battered. Buds falling off broken stems and look absolutely nothing at all like the picture. Felt so embarrassed giving them to my mum for Mother’s Day. NEVER AGAIN! Don’t waste your money”

Helpful Report

Posted 1 year ago

“My son ordered a mother's day card last Wednesday, paying extra for next day delivery. It never arrived. Having read other negative reviews, it seems they shouldn't be in business. Hope they actually do go out of business.”

Helpful Report

Posted 1 year ago

“Mother's day flowers dumped on my door step, they were the worse flowers iv ever seen, don't use this company”

Helpful Report

Posted 1 year ago

“Do not use!!! Twice they did not provide the service I paid for. Customer service chat was useless, offered a refund in 5-10 days and a gesture which I refused how can a gesture replace my 92 year old mothers card and my sister in laws card and gift. Never again. They should close them down”

Helpful Report

Posted 1 year ago

“Mothers Day card not arrived despite paying for 24hr tracked.”

Helpful Report

Posted 1 year ago

“Absolutely rubbish 6 days later no cards Thanks Moonpig for nothing and ruining my mother's day.”

Helpful Report

Posted 1 year ago

“The bouquet of Mother's Day flowers arrived today, great delivery service but wow, for £40 plus £7 for delivery, the 'bouquet' of flowers (or should I say a very small bunch of flowers) were very disappointing. The flowers received must be worth £5 or at a push £10... i would have been better off buying them at a local grocery store. One very disppointed Moonpig customer.”

Helpful Report

Posted 1 year ago

“Worst company going this is the second time I have not received my card for special occasions even tho I ordered in advance and last time I will ever be using moonpig again . No way of contacting them apart from talking to a useless virtual assistant that doesn’t resolve issues”

Helpful Report

Posted 1 year ago

“Not fit for service, they should not take orders if they cannot do the service they are advertising.”

Helpful Report

Posted 1 year ago

“Sent mum flowers for Mother’s Day . Heads were falling off and greenery was dry . Did the chat and they were absolutely no help. Moonpig don’t care about quality.”

Helpful Report

Posted 1 year ago

Moonpig.com is rated 1.5 based on 1,206 reviews