Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.49

1.5 Rating 1,223 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,223 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 23rd December 2024

198

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived on time”

Helpful Report

Posted 6 years ago

“plenty to choose from, loads of fresh funky ideas for all occasions. love see new gifts and card designs”

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Posted 6 years ago

“Lots of different choices”

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Posted 6 years ago

“Simple and easy to use website. Great selection of cards that can be personalised for any occasion. Quick and convenient delivery options.”

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Posted 6 years ago

“I was very satisfied.”

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Posted 6 years ago

“Cards always arrive in time with a good choice of cards and gifts”

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Posted 6 years ago

“My sister in law was over the moon with her plant and card, great service and I chose the day I wanted it delivered”

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Posted 6 years ago

“I just got back into work I look after autistic people thought we would get flowers delivered to one of the service users mum for Mother's Day no flowers were delivered still waiting for them and is Wednesday very very poor service when phoned up to complain there excuse was flowers get delivered by a 3rd party so has no control over deliveries WILL WE USE THIS SERVICE AGAIN !!!!! NEVER”

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Posted 6 years ago

“I ordered a card for a friend's birthday. I was very pleased with the selection available. The price was fair and the card arrived on time for her birthday.”

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Posted 6 years ago

“Fantastic service”

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Posted 6 years ago

“I wanted something special and very different and I got just the card. Making it up myself online was fun and the result was so personalized. Delivery was prompt and price was cheaper than any of the bigger card stores. Will use from now on.”

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Posted 6 years ago

“Overpriced and bad quality but system is easy to use”

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Posted 6 years ago

“Recieved flowers that were dying and not to the hugh standard as advertised. Flowers were left outside the house and were not there when recipient got home. I was told they could be sent out after the day i ordered them for and that was all they could do. Would not reccomend this company.”

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Posted 6 years ago

“Quick and easy to use and accurate delivery time. Ideal when you need a postal delivery when you are unable to get to a mailbox yourself”

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Posted 6 years ago

“so easy to use, and delivery was quick and right on time”

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Posted 6 years ago

“I have used Moonpig 3 times in the last month and each time have been delighted with both the quality of the cards and the speed at which they have been delivered. Excellent value for money and wonderful cards.”

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Posted 6 years ago

“I was able to order a birthday card easily for my grandad, they had a great selection and he loved it.”

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Posted 6 years ago

“I loved making my 95 year old Grandma very happy with a personalised birthday card with photos of her great-grandchildren on. The card said 'We love you Grandma x' and she thought her new name was 'Grandma X' and had to be told the X was a kiss. That made her laugh :)”

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Posted 6 years ago

“Moonpig is very easy and reliable for sending cards to loved ones when you are out of the UK.”

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Posted 6 years ago

“Easy to use website, great quality cards and fast delivery.”

Helpful Report

Posted 6 years ago

Moonpig.com is rated 1.5 based on 1,223 reviews