Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.48

1.5 Rating 1,206 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,206 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 19th June 2024

Moonpig.com 5 star review on 2nd April 2024

Alison

197

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and easy to use and accurate delivery time. Ideal when you need a postal delivery when you are unable to get to a mailbox yourself”

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Posted 6 years ago

“so easy to use, and delivery was quick and right on time”

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Posted 6 years ago

“I have used Moonpig 3 times in the last month and each time have been delighted with both the quality of the cards and the speed at which they have been delivered. Excellent value for money and wonderful cards.”

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Posted 6 years ago

“I was able to order a birthday card easily for my grandad, they had a great selection and he loved it.”

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Posted 6 years ago

“I loved making my 95 year old Grandma very happy with a personalised birthday card with photos of her great-grandchildren on. The card said 'We love you Grandma x' and she thought her new name was 'Grandma X' and had to be told the X was a kiss. That made her laugh :)”

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Posted 6 years ago

“Moonpig is very easy and reliable for sending cards to loved ones when you are out of the UK.”

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Posted 6 years ago

“Easy to use website, great quality cards and fast delivery.”

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Posted 6 years ago

“Such a handy site as I keep all my special dates here and they send a reminder so I never miss a special day”

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Posted 6 years ago

“They are always easy and you can see it before you order it.”

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Posted 6 years ago

“Top quality printed card that arrived next day, great service!”

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Posted 6 years ago

“easy to use site”

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Posted 6 years ago

“Good quality photo card and speedy delivery.”

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Posted 6 years ago

“Great quality of product and always arrive on time”

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Posted 7 years ago

“Excellent delivery expectations, good value for money, ease of website use”

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Posted 7 years ago

“Delivered on time”

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Posted 7 years ago

“Moonpig is perfect for any celebrations, you name it they have it. It’s perfect and useful. I love Moonpig”

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Posted 7 years ago

“so friendly, gave me a free gift as i joined after my purchases- so kind!”

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Posted 7 years ago

“Easy to order the card i wanted and it arrived very quickly.”

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Posted 7 years ago

“Good selection of cards, able to personalise without much issue. On this occasion there was a fault with their system which meant that the cost of the card was taken out of my account twice - I hadn't realised, but they emailed promptly to apologise and refund was made very quickly”

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Posted 7 years ago

“The personalised card for our 39th wedding anniversary was perfect and arrived on time thank you”

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Posted 7 years ago

Moonpig.com is rated 1.5 based on 1,206 reviews