Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.48

1.5 Rating 1,206 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,206 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

Write Your review

Tell us how Moonpig.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Moonpig.com 1 star review on 19th June 2024

Moonpig.com 5 star review on 2nd April 2024

Alison

197

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Card did not turn up - it was my anniversary and I now have a very unhappy woman to deal with! Funky Pigeon all the way from now on!”

Helpful Report

Posted 7 years ago

“When i need a good birthday card or special card i can always find what i need in moonpig and the flowers or present to go with it as i can no longer get to the shops to get it”

Helpful Report

Posted 7 years ago

“Excellent service. I got my order when I should have & they kept me informed of where my order was”

Helpful Report

Posted 7 years ago

“Fantastic products on offer”

Helpful Report

Posted 7 years ago

“I ordered a photo mug for a friend , it came in 2 days, quality was great , really pleased!!”

Helpful Report

Posted 7 years ago

“Trying to sort a problem was a nightmare”

Helpful Report

Posted 7 years ago

“I have used them for a long time and they have allways been great.they helped me out straight away when I made a mistake with a date”

Helpful Report

Posted 7 years ago

“I have used them for a long time and they have allways been great.they helped me out straight away when I made a mistake with a date”

Helpful Report

Posted 7 years ago

“They're my go-to place for greetings cards. They save me so much time!”

Helpful Report

Posted 7 years ago

“Always happy with the cards for everyone ! Lots of choice and very quick delivery!! Thank you Moonpig!!”

Helpful Report

Posted 7 years ago

“Again an personalized gift however website was more difficult to use, kept having to log out then in.”

Helpful Report

Posted 7 years ago

“Great quality cards, speedy delivery and one very happy little girl”

Helpful Report

Posted 7 years ago

“Great selection of cards, I like you can personalise the front of some of them, I like how you can change the fonts of the writing inside and it's all centred. Fast delivery too!”

Helpful Report

Posted 7 years ago

“I love buying cards from Moonpig. I am able to be creative - choosing my own words and image uploads - and therefore make really personal cards for people I care about. People love to see their own names or personal photos used in a professionally printed card. In addition it is one of the most convenient ways to send cards - great if you are running late and have no time to go to the shops and post a card yourself. Moonpig reminders really help me stay on time with birthdays which has been a relief (not one of my strong points!).”

Helpful Report

Posted 7 years ago

“Refunded order quickly when I made an mistake with a card for a birthday. Brilliant customer service too. Great!”

Helpful Report

Posted 7 years ago

“Fantastic customer service from Moonpig. Had a problem with an item and they refunded my Moonpig account immediately. I used the money to purchase another card for another family member's birthday. Always left feeling delighted with Moonpig. Please keep up the amazing work!”

Helpful Report

Posted 7 years ago

“I use Moonpig for cards all the time and love their website as it's easy to navigate and you can personalise cards if you want. They have a good selection of cards of all ages and themes. I would recommend them most definitely.”

Helpful Report

Posted 7 years ago

“Great service”

Helpful Report

Posted 7 years ago

“Welcome to Your New Home Card was delivered the following day and my friend was very touched and excited as it was so personal to her.”

Helpful Report

Posted 7 years ago

“Quick and easy way of sending a nice card with a personal touch.”

Helpful Report

Posted 7 years ago

Moonpig.com is rated 1.5 based on 1,206 reviews