Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.49

1.5 Rating 1,223 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,223 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 23rd December 2024

198

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After ordering an item. Twice I cancelled straight away that was beginning of Feb still. Waiting on refund been in Contact twice and still no money”

Helpful Report

Posted 3 years ago

“Non delivery of items x2 not given refund. Plus just given the runaround not accepting responsibility. Customer service not.”

Helpful Report

Posted 3 years ago

“completely messed up a delivery for a birthday and customer services coukd not give a damn. do not use.”

Helpful Report

Posted 3 years ago

“I had flowers delivered to me for my birthday a lot of the heads broken off and rest not looking good. Remaining flowers in bin after 3 days. I wrote to moonpig twice but not even the courtesy of a reply. I will never purchase from their site and make sure nobody else I know does either. Beware how you waste your money and disappoint people if ordering.”

Moonpig.com 1 star review on 6th March 2021

Helpful Report

Posted 3 years ago

“Not recieved for my sons 40th birthday today ordered early asked to be delivered day before on 5/3 still not received on 6/3 and missed his birthday absolutely disgusted especially as I cannot see him due to COVID, first time using moonpig and last”

Helpful Report

Posted 3 years ago

“I ordered balloons and flowers and a card for a special birthday in April they sent the balloons the next day despite putting the date for April on the order When I tried to cancel the order two hours later I was told I could not cancel as my order had been shipped”

Helpful Report

Posted 3 years ago

“Will never use moonpig again, I’ve used this site for ten years and this is the first time I’ve had a negative experience but has put me off because of the way it was handled. I had ordered a card and bottle of Prosecco for my friends 70th and realised just after ordering I had made a mistake with her name so I went into my account to change it and re order, but both orders got taken out of my bank account charging me twice, I tried to ring, no luck so I sent an e mail explaining what I had done, all they could do was offer me a free card, both bottles and the same cards arrived at my friends house, I cannot believe no one picked up on it. Very inept and expensive.”

Helpful Report

Posted 3 years ago

“I ordered my Godson a card and attached a Gift 2 weeks ago for delivery to be made this week for his 10th Birthday on 6/3/21 only to find the Card was Stuck in Printing and the Gift was out of Stock even though it was available when I placed my order well in advance! Been on online chat to Jamie who said I could choose another item and he would send the items out on 5/3/21 but there's no guarantee of my Godson receiving this on his birthday so I've cancelled the order and deleted my Moonpig Account😢 Moonpig could have easily emailed me to ask me to choose another gift but I've had to find this out myself, not good, feel let down & will not use them again would rather use Thortful.com!”

Helpful Report

Posted 3 years ago

“You can't change extra for next day delivery when that not going to happen”

Helpful Report

Posted 3 years ago

“Never order flowers from them. Sent as a gift to relatives and they are rubbish, half dead and a rip off. Avoid . Never return back . Picture online is not what you get”

Helpful Report

Posted 3 years ago

“Dead flowers, replaced again rubbish, 3rd time still not great. Certainly will never order from moonpig.”

Helpful Report

Posted 3 years ago

“Three Xmas's and my lovely niece would always send me a Moonpig bouquet, and lovely thought which I really appreciated, and never wanted to hurt her feelings that they were terrible when they arrived and needed throwing out two days later - every single year. However, she turned up at my house three days after Xmas and asked where her flowers were - they were already in the green wheelie bin. The cat was out the bag and I told her not to spend her money on postal flowers again as they simply weren't worth her hard earned money but that I was overwhelmed with the thought! A total rip off!”

Helpful Report

Posted 3 years ago

“I ordered 12 red roses got 10 and they was of poor quality”

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Posted 3 years ago

“The personalised T shirts are very bad quality. Worn a handful of times and all the picture has bubbled and disintegrated. Nothing can be done as it’s over a month old. Which tshirt only lasts a month.”

Moonpig.com 1 star review on 26th February 2021

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Posted 3 years ago

“Moonpig is fine if you are not depending on them 100% as I have now over two week ordered two lots of gifts from them and have both times been let down, I think the work load for them seems to be pretty much overload and to get back in touch with them is not the easiest thing to do, i would suggest of you can find another site then maybe use this than moonpig until they get their act together, i have suffered bad flowers for valentines day which was a disaster and missing part of a birthday present which arrived three days later,”

Helpful Report

Posted 3 years ago

“I had a February bouquet it was rotten in the middle with green slime. All the stems were wilted and flower heads dropping off. I had to throw them away. I would not recommend.”

Helpful Report

Posted 3 years ago

“yodel delivered on behalf of moonpig....delivery address stated polbeth...... yodel driver delivered to linlithgow......and my sister has spoken to the driver and his reply was he does not do polbeth only linlithgow.....now moonpig want me to prove the delivery is wrong.....”

Helpful Report

Posted 3 years ago

“Dozen red roses delivered for Valentine’s day. One with head broken off, leaves wilted and roses never opened up. Petals quickly became black around the edge of the petals. Water changed every day and stems trimmed too but to no avail. Very disappointed. Have not told my boyfriend as he would be furious as no doubt they would not have been cheap!! I would not recommend you to anyone, sorry.”

Moonpig.com 1 star review on 23rd February 2021

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Posted 3 years ago

“I will never use this company again for the second time I have not received the personalised card I ordered the customer service is appalling! Still have not received refunds for the payments they took for the goods I did not receive twice! Stay well clear there are plenty of other online shops to use.”

Helpful Report

Posted 3 years ago

“Last year I bought flowers, dead and wilted on arrival recieved my money back. This year a dozen roses less than a week old dead didn't open, and the colour is nearly black they are so dark. So that's it no more Moonpig flowers, the Asda ones from the kids have lasted longer.”

Moonpig.com 2 star review on 23rd February 2021

Helpful Report

Posted 3 years ago

Moonpig.com is rated 1.5 based on 1,223 reviews