Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.48

1.5 Rating 1,206 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,206 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 19th June 2024

Moonpig.com 5 star review on 2nd April 2024

Alison

197

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“no idea why they use such rubbish couriers ! They delivered flowers to the site office, too lazy to ring the bell, on a Saturday morning of a bank holiday. Flowers sat in the office until Tuesday when it reopended ! Today they say they were "unable to deliver" a present and card ordered a week ago for my Great Niece's 2nd Birthday on Sunday.. They say they will attempt delivery on Monday !! What good is that? There were instructions to leave the parcel outside the apartment or with any neighbour (not many in the building of just a few apartments) there are also large post boxed capable of taking small parcels in the entrance hall ! USELESS ..... maybe ok for condolence cards that dont matter if delayed but otherwise will post a card and send a gift (less overpriced too) thru Amazon instead...”

Helpful Report

Posted 4 years ago

“Rubbish company. Buy your cards local. Overpriced garbage.”

Helpful Report

Posted 4 years ago

“I had no problem with my card however I was offered cash back after purchasing the item. I then continued to fill in the form and then a month later I got stung with a £15 membership fee ! I didn’t know I was signing up to a membership oh and also I did not receive any cash back. Honestly I feel scammed and ashamed of myself ! I am normally really good with things like this but I wouldn’t have though moonpig which is a large company with so that to their customers. Don’t bother use the local card shop and just shop local. I’m sick of these big online company’s ripping us off !!!”

Helpful Report

Posted 4 years ago

“I sent a gift of in a basket with a plant, chocolates and wine for a birthday. Unfortunately no card arrived with the gift, they did not know who has sent the gift. I contacted customer care not at all helpful.”

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Posted 4 years ago

“Not delivered . 10 days to refund money , not good 😌”

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Posted 4 years ago

“Ordered a card with a picture upload. Wanted the picture, plain, nothing added so ignored the box that said add text here. They printed the card with Add text here across the picture. How bleep stupid. Too late to do anything about it. Never again - there are other companies available who will get my business!”

Helpful Report

Posted 4 years ago

“Worst customer service by Alexander.”

Helpful Report

Posted 4 years ago

“Just received flowers from my son for my birthday. Really disappointed to find a bunch of completely drooped leaves with a few tight buds of alestromeria in the box. Certainly not worth ANY money. Maybe moonpig should stick to cards and not offer extras!!!”

Helpful Report

Posted 4 years ago

“Absolutely disgusting, don’t be fooled by them. They promise to get your card/gift delivered on time and they fail. When you try and speak to customer service they say it’s your fault you didn’t check delivery times. DON’T USE THEM DEFINITELY CAN NOT BE TRUSTED”

Helpful Report

Posted 4 years ago

“Shocking online customer service for what was a simple request within less than an hour of making my order. Refused to cancel an item or change the delivery date And charged me £8 shipping. I asked to make a complaint and they kept fobbing me off and then They left the chat. Their website is rubbish and won’t be ordering from again. I really hope my colleague gets her correct leaving gift on time and In one piece. Bunch of muppets :(”

Helpful Report

Posted 4 years ago

“My birthday has been spoiled by your flowers, ordered by my daughter and son I law. I am totally disgusted and depressed to think what I got for what they have spent. They should get their money back. When I have spoken to them I will totally did Moonpig on line”

Moonpig.com 1 star review on 19th October 2020

Helpful Report

Posted 4 years ago

“Order placed on Sunday for a delivery of flowers on Tuesday for a special occasion but just not delivered. When I spoke to customer service they just offer to reorder or give refund. Extremely disappointing I won’t be using them again. Unfortunately for me I hadn’t looked up reviews I thought they would be a good company but having read reviews I now realise this is not a one off😡”

Helpful Report

Posted 4 years ago

“Generally a happy customer. They offer a convenience service which i have used a few times. However they cancelled one order literally a day before. These cards are meant for very emotional experiences and in this case it was a parent birthday. Also i expect these things can happen, however the customer service email notification was cold, no sympathy and no options presented. Also any refunds are not refunded to your card and left in the platform as credit availble on the account. Forcing you to use them again to use up the refunded money.”

Helpful Report

Posted 4 years ago

“App does not have a save area for cards in progress. They immediately go to the basket. It does not ask if all 3 cards should be sent to the same address. I was only sending off one card And it’s now got 3. 2 were incomplete and Should not Have been for that address I have been trying to contact Moonpig since last night but they only open at 9.30”

Helpful Report

Posted 4 years ago

“My item never arrived, yodel stated ‘item left in a safe place’; but clearly was not. Neither yodel or Moonpig we’re able to assist or resend. Not happy at all as my friend was suffering with a death in the family. Disappointed to say the least.”

Helpful Report

Posted 4 years ago

“Ordered a few cards late on the afternoon before and was pleasantly surprised to have them arrive the very next day, so thank you for the good service and pleased with all the cards as they were all correctly personalized with photos and names too.”

Helpful Report

Posted 4 years ago

“Absolutely awful company and customer service. I was told by an agent on live chat that there was a 30% discount code which automatically goes through at checkout when in fact there was not. When I spoke to another agent he just said 'there is no discount/voucher active on our website right now'. We went around in circles and the agent was very rude and unhelpful. NEVER SHOP HERE. Funky Pigeon is cheaper and has more offers. Their customer service is much better. Wish I never bothered trying a new website. I spent an hour personalising the card to then receive the worst customer service of my life.”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“Ordered a card Sunday, it's now Thursday and still not received it.”

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Posted 4 years ago

“Ordered a card 7 days ago. Still not received. Need to buy my daughters 16th card from Tesco now”

Helpful Report

Posted 4 years ago

Moonpig.com is rated 1.5 based on 1,206 reviews