Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.49

1.5 Rating 1,223 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,223 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 23rd December 2024

198

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered two separate orders on 28/9/20.one to be delivered on 15/11/20 that didn't get delivered until 17th. The other for my boyfriends birthday 18/11/20 didn't arrive until after 6pm in a damp box (balloons) and damp cardboard envelope. Products where fine but deliveries terrible. Very very disappointed as it spoilt the surprise.”

Helpful Report

Posted 4 years ago

“VERY POOR SERVICE and I feel they trick you into believing the card and the gift rate same delivery service , but alas they are entirely ser[pearte with no synchronicity not even and identification of sender on the gift. My brother started seeking ideas from friends as the champagne arrived 3 days before any card , then of course neither package cross connected the 2 items . Dreadful constrict , a real disgrace”

Helpful Report

Posted 4 years ago

“Birthday card arrived exactly a week late and the recipient should have received it a day early! Have been waiting on live chat for 15 minutes to be cut off when it was my turn. First time I have used Moonpig and so disappointed ☹️”

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Posted 4 years ago

“Charged first class delivery and still waiting for my card 5 days later. Have used Moonpig for years but unfortunately the service has deteriorated to such an extent I won’t be doing so any more.”

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Posted 4 years ago

“The delivery took 7 days instead of the stated 3 days”

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Posted 4 years ago

“Paid a lot of money to have express delivery. Still haven’t received item. Moo pig are no longer answering physical telephone calls, you go through the online chat function. Online chat!! Mayas well have wasted the full hour I was on the online chat talking to the wall. Took forever to answer, said there were too many chats going on. I said I wanted the Royal Mail track number to trace my item (if they gave this with my order I’d have been able to check myself in seconds but that would have been too straight forward) another while goes by, I get link to track my order on Royal Mail-try link-link DOES NOT WORK!!!! Go back to chat. The rep had left the chat! Like WTF! This is disgusting.”

Helpful Report

Posted 4 years ago

“Just received two cards that I ordered and there were no envelopes to put them in. I have ordered numerous cards off this sight and they have always included the envelopes but not this time. I have now got to try and find two envelopes for the cards . Not happy and I will not be ordering from them again”

Helpful Report

Posted 4 years ago

“Ordered a card and gift to be delivered 9th November. Ordered over a week before birthday and today is when it should have been delivered. It wasn't until mid afternoon that I received an email saying my delivery was for the next day! It was being sent via Royal Mail tracking. I contacted Moonpig and Karen replied to my message where I vented my anger and disgust. She told me that my parcel was posted yesterday via Royal Mail? Never knew Royal Mail post offices were open on a Sunday. I was offered a refund of postage and did not at anytime say I accepted this as I wanted answers as to why this order had gone wrong. I ended up asking for email address of Managing Director but she said she was not allowed to give it saying I should write to the complaints department. (After reading the reviews below I guess they are swamped with complaints and I should have read the reviews as if I had I would never had trusted this company with my request) Karen reiterated to me that she had refunded £10 to my account which is not what I wanted to hear. I still want answers and I will make sure thus complaint gets through to the MD and my complaint is not just pushed under the carpet. My advice to anyone thinking of using this company to send good wishes for whatever reason to a person you choose please don't as they can not be trusted to deliver on time.”

Helpful Report

Posted 4 years ago

“Moonpig are great with cards. BUT DO NOT ORDER GIFTS FROM MOONPIG BECAUSE MORE OFTEN THEN NOT YOU WILL BE LET DOWN !!! BASICALLY THE FIRST YOU WILL HEAR ABOUT IT IS WHEN THE PERSON YOU SEND A GIFT TOO AS IN MY CASE MY SONS BIRTHDAY & HE DOES NOT RECEIVE THE GIFT & WHEN YOU CONTACT CUSTOMER SERVICE THERE ATTITUDE IS THEY REALLY DON'T CARE & THEY WILL ORGANISE A REFUND THAT YOU ONLY RECEIVE BECAUSE YOU ASKED WHERE YOUR IMPORTANT PRESENT FOR THAT IMPORTANT DAY. IF THE REST OF THE COMPANY IS LIKE CUSTOMER SERVICE THEN THEY ARE ALL A BUNCH OF CLOWNS.”

Helpful Report

Posted 4 years ago

“Preferred a bouquet of flowers for my wife’s birthday. They didn’t even last 24 hours! Dreadful! An utter waste of money. Will never use moonpig.com again.”

Helpful Report

Posted 4 years ago

“My daughter always sends me flowers through you because she's paid a lot of money she would be terribly hurt if I told her the flowers were disgusting.So I've never told her and I don't want to appear ungrateful but I feel you should not send poor quality flowers”

Helpful Report

Posted 4 years ago

“Ordered birthday card in advance and it didn't arrive on the day. What a disappointment 😪”

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Posted 4 years ago

“Chocolate hamper arrived but didn’t find out who had sent it until card arrived 2 days later. Chocolate hamper disappointed especially the quantity and quality of products. (Cookies went in the bin can make better ones myself) tasted bitter. Not worth £25”

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Posted 4 years ago

“I think the image speaks for its self. This is absolutely unacceptable print quality.”

Moonpig.com 1 star review on 31st October 2020

Helpful Report

Posted 4 years ago

“no idea why they use such rubbish couriers ! They delivered flowers to the site office, too lazy to ring the bell, on a Saturday morning of a bank holiday. Flowers sat in the office until Tuesday when it reopended ! Today they say they were "unable to deliver" a present and card ordered a week ago for my Great Niece's 2nd Birthday on Sunday.. They say they will attempt delivery on Monday !! What good is that? There were instructions to leave the parcel outside the apartment or with any neighbour (not many in the building of just a few apartments) there are also large post boxed capable of taking small parcels in the entrance hall ! USELESS ..... maybe ok for condolence cards that dont matter if delayed but otherwise will post a card and send a gift (less overpriced too) thru Amazon instead...”

Helpful Report

Posted 4 years ago

“Rubbish company. Buy your cards local. Overpriced garbage.”

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Posted 4 years ago

“I had no problem with my card however I was offered cash back after purchasing the item. I then continued to fill in the form and then a month later I got stung with a £15 membership fee ! I didn’t know I was signing up to a membership oh and also I did not receive any cash back. Honestly I feel scammed and ashamed of myself ! I am normally really good with things like this but I wouldn’t have though moonpig which is a large company with so that to their customers. Don’t bother use the local card shop and just shop local. I’m sick of these big online company’s ripping us off !!!”

Helpful Report

Posted 4 years ago

“I sent a gift of in a basket with a plant, chocolates and wine for a birthday. Unfortunately no card arrived with the gift, they did not know who has sent the gift. I contacted customer care not at all helpful.”

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Posted 4 years ago

“Not delivered . 10 days to refund money , not good 😌”

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Posted 4 years ago

“Ordered a card with a picture upload. Wanted the picture, plain, nothing added so ignored the box that said add text here. They printed the card with Add text here across the picture. How bleep stupid. Too late to do anything about it. Never again - there are other companies available who will get my business!”

Helpful Report

Posted 4 years ago

Moonpig.com is rated 1.5 based on 1,223 reviews