MORE TH>N Reviews

Name: MORE TH>N
Rating: 4.15

4.2 Rating 1,512 Reviews

81 %

of reviewers recommend MORE TH>N

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4.2

Based on 1,512 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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MORE TH>N 1 star review on 16th April 2021

Adam

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very help full and document came quickly”

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Posted 6 years ago

“very good”

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Posted 6 years ago

“The process of setting up a policy was easy, and the staff were very help full. The reason for a 4 star review, is how a company acts when a claim is made. Hopefully I will never have to claim.”

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Posted 6 years ago

“Good customer service .”

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Posted 6 years ago

“Good and simple response dealing with my request.”

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Posted 6 years ago

“Very helpful and pleasant.”

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Posted 6 years ago

“Really happy with my pet insurance policy”

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Posted 6 years ago

“Paid the premium on car insurance on 14th May 2018. Never got the insurance documents including CERTIFICATE OF INSURANCE. Have rung MORE THAN now 5 times to try to get them. Someone I spoke to did struggle to email them but on checking they didn't include me as a named driver. Previous years I have been able to download the documents but this year not able to as our online account not updated. Really, really disappointed with this company. Previous years they have always appeared alright, although never had a claim. Asked to speak to someone in authority but told in a meeting. Obviously this approach just a waste of time. Need to take this further now - Formal complaint to Financial Ombudsman Service. Reviews terrible for this company - AVOID AT ALL COSTS, GO ELSEWHERE”

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Posted 6 years ago

“By far the worst insurance company I have ever been with! To start off with advisors don’t seem to know what they are talking about as they all contradict each other. They also have ‘awful connection’ in their call centre abroad as my husband and I were hung up on atleast 3 times out of many attempts of sorting our issue out. You cannot trust them as in my situation, I was advised by an advisor there was NO cancellation fee. But after was told there was a £50 cancellation fee by another advisor. After hearing the recording of the call they agreed the first advisor had told me there is no fee YET they made me pay and could NOT honour they’re word making all excuses under the sun as to why I need to pay this fee. We were thrown from pillar to post telling us different things not knowing where we stand. They also tried to over charged us, when we questioned why it was this much and asked for a break down they could it account for the extra money they were asking for. We asked to speak to a manager I believe by the name of Chris, who started huffing and puffing down the phone unwilling to help and didn’t seem bothered. For majority of the duration of the calls I was placed on hold. I can not believe the disgusting service of this company. They are an unprofessional thieving company which I will be putting a formal complaint against.”

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Posted 6 years ago

“Avoid them! Poor repairs on my Audi a5 was done by Morethan approved repairer, which they recommended to me " Nationwide Crash Repairs". On day of collection when I have arrived car was parked and they told is ready but it was not ready, side skirts was loose, drops of lacquer about five diffrent places had to wait another hour till they fixed issues. They had to replace tyre but for some reason they repainted wheel and now previous coat all bubbled wheel looks terrible. Now whell needs sandblasting and painting. Who ask to paint the wheel? Is not accident related! And who now will pay for refurbishment? Me! On colection checked only damaged area, but later at home I saw opposite side door is covered with lacquer dust also all windows mirrors and corner on the roof. Roof scratched with sander .Coulour they painted is darker then original! Had to take car for publishing and scrapped all windows with blade scrapper. Claims department do nothing to refund full excess have paid and the accident wasn't my fault. I need add foreign extension use to my policy phoned to them 7 times paid money extension still not added. First time they forgot about my call then they issued documents on wrong policy number and now they send me documents with wrong start date... NOT RECOMMEND!! AVOID THEM!! BETTER PAY FEW POUNDS MORE AND HAVE INSURED BY GOOD COMPANY! Should be 0 stars.”

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(Motor Insurance) - Posted 6 years ago

“Total waste of time! Took out standard car insurance which they charged me for but did not send me any email links or documents in the post. After three calls to a South African call centre, I was told that the car was covered, but a technical glitch meant that they could not generate the policy or documents. I was assured it would take 72 hours and I would receive them via email. After one week, I had not heard anything and I checked the motor insurance database which showed my car as uninsured. I again tried to call but could only contact them via webchat (which is hidden in their website). To be fair, the representative sorted me out a temporary cover-note immediately, so at least I knew I was covered to drive. Now one month later, my documents have come through the post and lo and behold, my wife is now not a named driver. After a call again to the SA call centre, I am told that they cannot understand why my wife is not on the policy and perhaps she was only a "temporary" named driver. Fortunately, I have the Go Compare details for the quote and the cover note, which both state my wife as a named driver. I am currently waiting a call back. Whether this will come is anyone's guess. Save your time and money, pay that little bit extra for a decent car insurance company.”

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Posted 6 years ago

“I bought online through the More Than website, and found the journey simple, easy to use, and most importantly it was a competitive price. I was able to add in specific details which were custom to me and then review them before buying, which was reassuring as some of the other sites I have tried to buy through before didn't recap all of the details and it was unclear whether it had kept them from the quote to the buy part! Did it all on my phone and it was really straight forward and quick, and I got the confirmation email pretty much immediately.”

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Posted 6 years ago

“Fraud and incompetent Company Very poor customer service, waste of time and money. I got policy week ago. when policy started. One day they ask for verification documents and the next day send letter mention, your policy is cancelling on the following week. if you don't receive letter then you will be driving with family on the road and your policy will be cancel without your contest. One department clear when you call and the other cancel it the next day. Seriously don't go for this insurance...... I have all proof what did i write. if any one wanna contact will be happy to provide. i appeal to Govt please ban this company. they are running on Sunlife insurance company name”

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Posted 6 years ago

“Trust me n never have your policy done with this fraud company .. they will be very good to do your policy n never let u know their terms n conditions bt after few days they contact you guys that u have been overspeeding according to the box which is total lie, n next letter u get is cancelling up the policy. One get stuck is such a bad way that u have to pay them more money to cancel the policy .. I paid 1000£ upfront after a while they cancelled saying u overspeed on a m4 motorway. I mean common there r bloody camera’s on m4 then they asked me to pay 300£ more to pay the difference bt accordingly i called up my policy before 4 months myself n should get my upfront back.. they r bloody thugs..customer service is way rude, manager doesnt listen, i mean this company should shut down as soon as possible hoping others doesnt get robbed by them”

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Posted 6 years ago

“Speed score so wrong my son has stayed unde the speed limit all day everyday since the box was fitted and gets -4 on the app seriously wrong somehow”

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Posted 6 years ago

“To be fair I wish i would have read… To be fair I wish i would have read some of these reviews before I purchased this insurance for my daughter Be aware you can only use your car 7 times in a 24hrs period or you lose most of your scores, there isn’t a curfew but use your car after 11pm and you lose all your score. 49 journeys a week would be more fair instead of the 7 journeys per 24hrs I use my car to go to college I come home at dinner and back again so the leaves me 3 journeys for that day so the next day I go over my 7 and yes lose my score Smoothness 10 Speed 10 Because of usage wipes out SO SO unfair”

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Posted 6 years ago

“Only problems I have had with the box itself is that I don't believe that the algorithm for the average score is correct and I would like to see the algorithm as I believe it is biased towards giving you a low score for positive driving. I also had to pay £330 for 1000 miles top up. That works out at 33p a mile, I understand there would be a charge for top up miles but that is just extortionate, especially considering this is for 'YOUNG' drivers.”

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Posted 6 years ago

“I have my car insured with More Than and was told that if i wasn't sure on the annual mileage it wasn't a problem as i could top my mileage up anytime, however on needing an extra 1500 miles i was asked to pay over £600 extra. I cancelled the policy and went with Hastings Direct who are a much better company who do not try to rip people off.”

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Posted 6 years ago

“Black box doesn't work, almost impossible to contact, don't reply to your emails, scoring something is awful and sometimes feels at complete random, tried the Live chat to ask a question about the scoring whilst the car was having an MOT. and got snide reply ; the list goes on. I wouldn't even give them a star. Stay away from this company, they have no plans on changing and will continue to scam students and the elderly. I can just image the CEO's twiddling their moustaches and laughing menacingly at more misled customers purchase their insurance.”

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Posted 6 years ago

“Cannot praise the staff enough. Is currently dealing swiftly with a claim on our home emergency cover, even though what we thought was a small water leak in the toilet turned out to be a bit more complicated. All staff have so far been professional and courteous. The help and advice has been delivered in a prompt and seamless manner, which has eased the stress on my daughter who is dealing with it all and some of the more unpleasant ‘disinfecting’ tasks. Hopefully this excellent service will continue to the resolution of the problem, I feel confident it will.”

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Posted 6 years ago

MORE TH>N is rated 4.2 based on 1,512 reviews