“I placed an order but I was notified in good time that the expected delivery date was going to be later than expected. I find it unusual these days that companies inform you of delays and just leave you guessing as to when your parcel will arrive! I was also very pleasantly surprised to have been sent a lovely 'gift' as an apology for the delay. I cannot fault the customer service, the products are also of an exceptional quality. Thank you.”
“Beautifully soft clothes and blanket. I am already excited about the arrival of my baby and the thought of dressing them in these clothes fills me with glee. Thanks Mori”
“MORI quite simply is such a fantastic service. I have used them about 6 times now over the last couple of years and every time the reaction I have received from friends is great. They love the product and comment on how incredibly soft the clothing and bath towels are for the baby. I can't recommend MORI highly enough!”
“We were given a Mori set of a towel, mitt and a onesie as a present for our little boy and love it! The towel is so soft and snuggly after bath time! We have since given the towel to two babies as a present and we really like that you can personalise them for an extra special gift. Big fans of Mori, our little boy will be wearing a lot of the cosy clothes!”
“Bought the pack of three pre-washed muslins, they are larger than I thought which is great and beautifully soft!love them. I'm Going to order another set!”
“I'm a super fussy customer, I am also a startup entrepreneur so I analyse other people's businesses. You are doing a great job. Your comms hit the right note, give genuine offers and are the right frequency. Your product is excellent, so soft and lovely, I ordered again immediately I received it. Work hard, re-finance, expand your range, we love you x”
“I had inquired as to a discount code I'd seen on fb but then couldn't seem to find anywhere on the Mori fb page.....my query was answered within an hour & very politely.
My order was delivered promptly & i'm absolutely thrilled with it!! I'm a big fan of the Scandinavian ethos & Mori's beautiful products & fantastic customer service do not disappoint!”
“A mix up with my order code was sorted smoothly and everyone I have had contact with has been helpful and positive. The items I bought are beautiful and although they have not yet been used or washed seem to be excellent quality.”
“First of all, the quality of the products. I have bought a baby bath towel embroidered for my nephew and I loved the softness of the towel and the finish of the embroidered name. It is going to be a really lovely present.
Second, the customer service.
With my first order I used the free muslins coupon but I didnt receive them when I got my order. I contacted customer service and not only they (thank you, Staciah) were very helpful and kind, they got the muslins sent to me so in a couple of days I had them with me (with a very sweet note included in the package). Xx”
“I love the clever sleeping bag! Really good value as won't grow out of it and the cotton is so so so soft. This was my first but definitely not my last Mori purchase.”
