“I’ve used all the online shopping apps and was silly enough to trust Morrison’s the one time I couldn’t go out and get shopping if the order didn’t turn up. I received an email the night before saying my payment was rejected; I checked my balance and there was enough? I couldn’t rebook the shopping online until two days time and couldn’t speak to an adviser until the morning. He explained that it wasn’t Morrison’s fault but when it’s a new payment card they regularly get banks asking to check it’s not a fraudulent payment. I said how do Morrison’s allow you to sign it off if they don’t do it online at the time because my shopping was just cancelled. Tesco and Sainsbury’s would ring you so you can still get your shopping. He just said there’s no way of Morrison’s doing this so if you ever get a payment/card security check on the account they just cancel the order!! Won’t be relying on them again. I’m stuck without shopping after surgery and have to wait until tomorrow for a different company to deliver me some shopping!!”
“Morrisons Dover. Can you believe this. Apart from all the other rip off prices, I came across this....Dairylea Cheese triangles 8 pack for £1. Dairylea Cheese triangles 16 pack for £2:50!!!!!!!!!!!!!!!! I mean, this is so outrageous it almost beggars belief. What sort of fools do they think we are.”
“I love Morrisons.Very good choice of everything. Especially meat fish and cheeses.However your potato salad is awful.Potato very hard and mayo far too watery had to throw away,However still one of my favourite supermarkets.”
“They honestly are awful Erith store Morrison's zero customer service, non appreciative, out of date products, really Horrendence security staff, went to Adas further up the road ..what a breath of fresh air ...a up beat, FUN place to shop. I no longer use Morrison's...theyre ungrateful to me for being a loyal customer I have been treated so badly by their security staff with false accusations and I've heard some really bad horror stories”
“They honestly are awful Erith store Morrison's zero customer service, non appreciative, out of date products, really Horrendence security staff, went to Adas further up the road ..what a breath of fresh air ...a up beat, FUN place to shop. I no longer use Morrison's...theyre ungrateful to me for being a loyal customer I have been treated so badly by their security staff with false accusations and I've heard some really bad horror stories”
“I want to add ...ive been shopping at my local Morrison's Erith Store 4 years and class myself as a regular shopper....i witnessed many people being constantly harassed by the security staff and managers ..ive heard horror stories from locals who have been eating in the cafe and being accused of shop lifting when all they've bought is lunch from the cafe...ive also experienced first hand by a security guard name Claude who accused me of stealing half way across the town center even though i was completely innocent and threaten to call the police to which he did ..caused me so much distress and upset I said please do as I have nothing to hide...but was astonished at this way of treatment...i have started to shop else where and no longer use them as I feel offended and humiliated by them”
“Morrisons on Holyhead Road in Coventry, I have noticed that over the last few months the availability of fresh meat and fish products has reduced, plus sell by dates are quite short”
“Visited Woosehill wokingham Branch today, have visited before and been very satisfied as i like the staff friendliness and i find their fresh meat and fish very good, today..there was not any fresh meat displayed on the counter, and lots empty spaces on the shelves, the young lady on the fish counter was very polite and helpful i pushed some fish..she stated their were no butchers at work today..and she had been called in to help, other shelves were empty or poorly restocked..and there were trolleys blocking some aisles..so i did not get all what i intended to purchase. At the check out there was only 3 tills open several queuing at the tills..a long wait ..the lady on my till apologised for the wait and was not usually working on the checkout..and had on several occasions ask another ..how to do things..also the Manager was on a day off and not available. what a disappointment..it seems this store is very short staffed ..which is affecting customers and staff alike.”
“During the run-up to Christmas I observed a clutter of displays, shelf-stocking trollies and piles of goods in the aisles at the Aberystwyth store. I mentioned to an employee in livery that the aisles were cluttered and obstructed. The apparent 'shelf-stacker' denied that was any form of obstruction. I was at least obvious that the path was crowded and difficult to navigate.
The "shelf-stacker" then marched down the aisle toward a Tannoy connected telephone and called for a senior manager to attend urgently.
I continued my shopping until a man who appeared to be a senior person accosted me in the company of the "shelf-stacker".
The "shelf-stacker" then accused me of swearing at and abusing him. ….. I NEVER used foul language or abusive language toward the employee. I simply grumbled about the clutter.
The manager then sent the complainant away (before I could talk to him) and seized my shopping basket and threatened to call the police if I ever returned to the store.
Some days later I called Morrisons HQ and gave a report to their complaints phone line complaining about the unfair treatment. I requested a written reply. There came none.
After about a month I returned to shop located at place that I have patronised for probably longer than that manager has been alive.
I have not been challenged for shopping there ever since. I will continue to shop there as long as it pleases me. Any request or demand by any "manager" to remove me will require the acquiescence of the Police!
I am:
James C. Field
Dan-y-Coed, North Beach Road
Clarach, Aberystwyth
SY23 3DT
01970 820132
07890 652383”
“I phoned customer service asking for a product in particular and they told me the store where that product was in stock. I visited that store to buy it but the product was not in stock. I also asked one of the employees in store and he said he did not remember to see that product in that store in a long time.
You lost a customer today.”
“Iwent to Morrison’s Bedford store
( 6/02/20) disappointed seeing pizza and salad bar dept as I went for lunch time ( around 1.15 pm)and all trays were empty waited 10 min and no one came and then asked customer services as well to send somebody there but no one came in I was very angry and then I saw a lovely lady approaching me I think her name was Raaila ( fruit/ veg section ) anyways she asked me if I need anything then I told her there are no large salad tubs and I need those then she looked in there although she doesn’t work in that dept but she came in and acknowledged me and Told me they ran out of stock but then she came up with solution of offering me 2 small tubs for the price of one large which I quite liked it and was very happy that instead of leaving me in grumpy mood and negative feedback she offered a solution which I quiet like it then she send someone from customer services to fill the empty trays .
I was very impressed by the speedy and spontaneous solution of that lovely woman who save Morrison’s from leaving his loyal customer😊”
“I went to Morrison’s Bedford store
( 6/02/20) disappointed seeing pizza and salad bar dept as I went for lunch time
( around 1.15 pm)and all trays were empty waited 10 min and no one came and then asked customer services as well to send someone there but no one came in I was very angry and then I saw a lovely lady approaching me I think her name was Raaila ( fruit/ veg section ) anyways she asked me if I need anything then I told her there are no large salad tubs and I need those then she looked in there although she doesn’t work in that dept but she came in and acknowledged me and then she Told me they ran out of stock but then she came up with solution of offering me 2 small tubs for the price of one large which I quite liked it and was very happy that instead of leaving me in grumpy mood and negative feedback she offered a solution which I quiet like it then she send someone from customer services to fill the empty trays .
I was very impressed by the speedy and spontaneous solution of that lovely woman who save Morrison’s from leaving his loyal customer😊”
“I shop at Morrison regularly and have no complaints the staff are always helpful and very friendly the prices are good I can find most items I want without any problems”
“So we bought two morrisons own steak pies and they only had pastry not even a small chunk of meat same with chicken ect maybe just me and the people and family around me but all there own products all lack the main ingredients (meat)”
“Is there a hidden agenda with Morrison’s ? How can a chain of supermarkets deteriorate so rapidly or worse be ALLOWED to deteriorate so rapidly, nobody seems to care.
The Jarrow store is abysmal, empty shelves, goods on display sometimes 2 days past the sell by dates , appalling quality fruit and veg and a pricing policy that is difficult to understand!!
Frequently items are incorrectly charged at checkout compared to the price displayed on the shelves.
It’s as if the stores are deliberately being run down.
There is an obvious shortage of staff and competent management which is only adding to the demise of this once excellent chain.
Won’t be shopping there again until I’m made aware that things have improved.
Has anyone in a senior management position looked at Morrison’s reviews recently and compared them with reviews from several years ago ?
The reviews are appalling across the length and breadth of the country, what’s going on???”
