“Morrison’s Walsall at 2 pm today had a rude and argumentative man on the Lottery Counter. I didn’t have a problem with what he said but I did have a problem with his bad attitude. He accused me of wanting an argument. He’d upset the customer in front of me so clearly he was having a bad day and needed to take it out on people . I can see why people shop online. I think I will start.”
“I don’t like to complain or write negative reviews, however on this occasion & given the recent and constant advertising I have to say something.
For the last week we have been bombarded with the usual Morrison’s adverts and I was particularly taken by the raspberry roulade and finally decided to take a trip to our local Morrison’s in Brighton to buy one.
On entering the store there was a huge picture adverting the roulade and I headed straight to the frozen deserts only to find out there was none in store.
On enquiring with the store manager I was told the last time they were in stock was at Christmas and some excuse that it’s only available at the larger stores, the Morrison’s in Brighton is hardly small.
Nevertheless I was told to order online or at customer services but that’s hardly the point and now when I see your advertising and wonderful offering I can’t help wondering if these items will actually be in store, so after my experience today I have a somewhat negative association with Morrison’s and your ‘false’ advertising, all I know is I wasted a trip down and ended up buying items I wasn’t even planning to just because I was in store, so I can’t help wondering if that’s the aim.
Not impressed at all!”
“I am regular customer at Morrisons in Tynemouth but have found that stock is always very low. I understand savings and the need for reducing wastage etc but you must do stock taking regularly. Myself and my neighbours are considering going shopping elsewhere because of this reason”
“I loved Morrisons food but had a bad experience with the rib eye stake, it was very plump when buying it, but when grilled it was flat as a pancake and we have a special grill, I will buy my meat from Aldi from now on, never had a bad piece of meat from there and it doesn't shrink, what's going on Morrisons.”
“Put my order through on home delivery...all went fine, booked my slot, put In My address etc. That’s all fine. The slot was booked a week in advance. Fast forward to day of delivery, on the day I’m relying on the food for family coming over for the weeken! Wait in the whole hour of my time slot! That time passes still no delivery, go on to my Morrison’s app. “We’ve cancelled your order” why may I ask? Because they don’t deliver to my address. Ridiculous to have accepted it in the first place and then cancell last minute will not be using again”
“Went into your Wincheap Canterbury store tonight. A woman in charge, I believe her name was Shannon or Sharon, was extremely rude in front of me to the young man on the till who was being helpful and kind. Her whole attitude, quite frankly, stank. When I pointed out her rudeness she totally ignored me. (The young man was correct in counting the goods I had bought - this woman miscounted and just looked ridiculous).”
“I had a problem with my online account and contacted Morrisons Customer Service Dept.I was dealt with by a adviser called Gary.He was most helpful and could not have done more for me.He kept me informed every step of the way with my problem until it got sorted.10/10 for Gary, Well done.”
“Been with Morrisons since their Safeway takeover. Great service especially on delivery. UNTIL now! their deliveries are hopeless because of lack of stock, and their customer services are no help. When they become a decent business again, I may come back to them.”
“First online shop with Morrisons. First they gave me a £12 off voucher ( first shop)
Secondly they texted and emailed to keep me updated also gave me the delivery drivers name and reg. When my delivery arrived Ritchie asked if I would like him to carry it in, extremely friendly and helpful ( a fredit to Morrisons) Also asked if there were any bags to be recycled. No substitution's and a smooth, hassle free transaction.”
“I bought some reduced items, but then realised i'd been charged full price. I had to go to customer services to get a refund, then purchase again at the correct price. This wasn't an isolated incident, as it's happened quite a few times. When I'm able to point this out prior to payment, the staff then have to check, and this takes time and holds up other customers. Surely if they choose to reduce certain items, then their tills should reflect this change? Otherwise, why bother reducing anything? I don't expect any better at Morissons, and rarely shop there anymore. The toilets at my local store are always filthy. The cleaning rota on the door showed frequent staff checks. Yet there was an apple down one toilet, and an empty soap dispenser, so no way to wash my hands.”
“Malvern Store fairly good, the trouble is with their Van Delivery who Persistently Blocks our Drive, we have an H bar on the road and on each case the Road is clear, all other Van Drivers park as close to the door of the Delivery, not these though, have reported the matter to no avail although they say it will be dealt with.”
“I am so very sorry to hear that Arthur, the butcher from the Northampton branch of Morrisons is going to retire.
Arthur is an amazing butcher, his knowledge, skill and care are second to none. He is always cheerful and a real credit to the Morrisons ethos, culture and values, putting his customers first. There are closer supermarkets to my home, but because of Arthur, I travel the extra distance to shop at Morrisons. He will be a huge loss to the store and his customers.”
“I ordered party food from Morrisons belle vale when I went to collect it I was told they couldn't do the salad dishes I had ordered because no containers to put it in then I was sent from counter to counter no one had my order information then I went to collect cakes I had ordered these were not available the only thing I will say the lady in cake department was helpful and offered other cakes free of charge the rest of the counters did not even say sorry they just said it's not there problem nothing they can do bad customer service and I would not order party food again”
“Empty shelves and no staff and when I emailed the CEO he was too ignorant to even reply. When the management have nothing but disdain for their customers it soon works its way down to the rest of the staff. Been shopping there for years but now dont bother and go to Sainsbury's instead.”
“Drivers are very helpful. My gripe atm is the packing at the warehouse needs addressing .shopping is often not grouped together and some are left loose in the crates which means more trips back and fouth to collect all your shopping!😬”
