“I loved Morrisons food but had a bad experience with the rib eye stake, it was very plump when buying it, but when grilled it was flat as a pancake and we have a special grill, I will buy my meat from Aldi from now on, never had a bad piece of meat from there and it doesn't shrink, what's going on Morrisons.”
“Put my order through on home delivery...all went fine, booked my slot, put In My address etc. That’s all fine. The slot was booked a week in advance. Fast forward to day of delivery, on the day I’m relying on the food for family coming over for the weeken! Wait in the whole hour of my time slot! That time passes still no delivery, go on to my Morrison’s app. “We’ve cancelled your order” why may I ask? Because they don’t deliver to my address. Ridiculous to have accepted it in the first place and then cancell last minute will not be using again”
“Went into your Wincheap Canterbury store tonight. A woman in charge, I believe her name was Shannon or Sharon, was extremely rude in front of me to the young man on the till who was being helpful and kind. Her whole attitude, quite frankly, stank. When I pointed out her rudeness she totally ignored me. (The young man was correct in counting the goods I had bought - this woman miscounted and just looked ridiculous).”
“I had a problem with my online account and contacted Morrisons Customer Service Dept.I was dealt with by a adviser called Gary.He was most helpful and could not have done more for me.He kept me informed every step of the way with my problem until it got sorted.10/10 for Gary, Well done.”
“Been with Morrisons since their Safeway takeover. Great service especially on delivery. UNTIL now! their deliveries are hopeless because of lack of stock, and their customer services are no help. When they become a decent business again, I may come back to them.”
“First online shop with Morrisons. First they gave me a £12 off voucher ( first shop)
Secondly they texted and emailed to keep me updated also gave me the delivery drivers name and reg. When my delivery arrived Ritchie asked if I would like him to carry it in, extremely friendly and helpful ( a fredit to Morrisons) Also asked if there were any bags to be recycled. No substitution's and a smooth, hassle free transaction.”
“I bought some reduced items, but then realised i'd been charged full price. I had to go to customer services to get a refund, then purchase again at the correct price. This wasn't an isolated incident, as it's happened quite a few times. When I'm able to point this out prior to payment, the staff then have to check, and this takes time and holds up other customers. Surely if they choose to reduce certain items, then their tills should reflect this change? Otherwise, why bother reducing anything? I don't expect any better at Morissons, and rarely shop there anymore. The toilets at my local store are always filthy. The cleaning rota on the door showed frequent staff checks. Yet there was an apple down one toilet, and an empty soap dispenser, so no way to wash my hands.”
“Malvern Store fairly good, the trouble is with their Van Delivery who Persistently Blocks our Drive, we have an H bar on the road and on each case the Road is clear, all other Van Drivers park as close to the door of the Delivery, not these though, have reported the matter to no avail although they say it will be dealt with.”
“I am so very sorry to hear that Arthur, the butcher from the Northampton branch of Morrisons is going to retire.
Arthur is an amazing butcher, his knowledge, skill and care are second to none. He is always cheerful and a real credit to the Morrisons ethos, culture and values, putting his customers first. There are closer supermarkets to my home, but because of Arthur, I travel the extra distance to shop at Morrisons. He will be a huge loss to the store and his customers.”
“I ordered party food from Morrisons belle vale when I went to collect it I was told they couldn't do the salad dishes I had ordered because no containers to put it in then I was sent from counter to counter no one had my order information then I went to collect cakes I had ordered these were not available the only thing I will say the lady in cake department was helpful and offered other cakes free of charge the rest of the counters did not even say sorry they just said it's not there problem nothing they can do bad customer service and I would not order party food again”
“Empty shelves and no staff and when I emailed the CEO he was too ignorant to even reply. When the management have nothing but disdain for their customers it soon works its way down to the rest of the staff. Been shopping there for years but now dont bother and go to Sainsbury's instead.”
“Drivers are very helpful. My gripe atm is the packing at the warehouse needs addressing .shopping is often not grouped together and some are left loose in the crates which means more trips back and fouth to collect all your shopping!😬”
“Often food not available with empty shelves. The food that is for sale has very short sell by dates. I have shopped at the Bishop Auckland Morrisons for 20 years and have now moved my custom to Asda. It saddens me that Morrisons standards are slipping fast. During my last visit a worker was cleaning a pint of spilled milk from the floor with tissues. She said that Morrisons could not provide her with a mop....There was enough of them for sale in the next isle? Morrisons have lost my business and really need to get their act together before losing all business to competitors. Particularly as there are 5 major supermarkets in Bishop and two new ones opening in Crook. They used to be so good!”
“A Morrison’s home delivery van smashed into my licensed black taxi, shunting me into vehicle in front. Their driver immediately took responsibility as she had fallen asleep at the wheel. My 4 year old granddaughter was in her child seat in the rear of taxi. Accident happened 26th July 2018. I had 6 days without a taxi so could not work therefore no earnings as I am self employed. To date Morrison’s legal team Plexus Law have asked for an unbelievable amount of paperwork and private details short of knowing my underwear size there is no more information I can supply. I informed them at time of accident that I had only returned to work in January 2018 from 2 years of treatment for Cancer and have recently told them I am waiting for a Lung operation but still they are persecuting me for THEiR driver falling asleep and smashing my vehicle. They are basically trying every trick in the book to not payout. They have no consideration or care that for no fault of my own I lost work, my granddaughter has become scared of travelling in vehicles and I am extremely out of pocket. Please, please don’t use Morrison’s home delivery, their driver might well have fallen asleep at the wheel as they did when they smashed into me, use Sainsbury’s, Tesco, Asda or Waitrose.”
“I was served by Shamim in the Morrisons Pharmacy. Excellent customer service provided. I explained what I needed and she was very knowledgeable and thorough with her advice and assistance.”
