“I bought 3 teeshirts from Morrisons. On getting them home I realised they absolutely stank of the aromas from the cafe,a horrible fried smell. I complained to HO who said to ring the branch. Was told they'd never had other complaints so made me feel as if I was fibbing. The clothes are right opposite the cafe. They need to show belief in their customers and act upon the problem, not pretend it doesn't exist”
“Friendly staff, always someone available and willing to help. Easy shopping experience. Lots of stock and stock availability. Hardly any queuing at tills.”
“I had an egg catch at me by kids in the store. Spoke with manager he really dont care. I said I will find some one to clean it up and report to front desk. He did add have a nice day after that. I spoke to head office found out the manager was speaking to another manager about offers and this was more important, ( not customer getting attact in there store) manager dont want to hear about it. Head office said there is a problem at the store with kids. My advise is to stay away when school ends as they can not handle kids in there store and let them do what ever they like.
If you ever need help in store try to find a 20 year old they are a lot more helpful than the managers who dont care about customer just about deals.
They have lost one customer here”
“We tried the on line service for the first time during the Christmas period. It was so easy we wondered why we hadn’t done it before. We selected a delivery time and the driver was there exactly at the time agreed. When he delivered the shopping his manners were impeccable and even offered to carry the shopping into the kitchen for me. Great experience all round. Thank you”
“We have been regular shoppers at the store in Bulwell. However, of late the shop seems to be understaffed, shelves are not restocked with many items missing altogether. When you try to find a staff member to report an issue they are always very stressed and dont take seriously the comment being made. The aisles are always clogged up with stock waiting for staff to reload the shelves ( becomming another Lidl /Aldi in my estimation. The floors dont seem to be cleaned daily as there is a lot of litter and other debris on the floor. We were so fed up we tried the store at Mansfield which was much worse! I reported my thoughts to a staff member who told me they had lost 10 staff this week. The trays in the frozen vegatable freezers were short of stock and you could clealy see these had not been cleaned for a long time. the staff in the restauarnt were pleasant but we had to clear and wipe our own table.
We are going to give Sainsburys a try as the last time i tried them the store was much cleaner ,the shelves were more or less full of product. Our bill was about £5.00 more but i would willing pay this to have a better shopping experience.”
“Fabulous free from range, even the Morrison’s own brand cooking pasta sauces and curry sauces are gluten free, marvolous, when EVERYTHING gluten free is twice the price !!
You can’t beat Bedford Morrison’s for price and value. Very happy customer.”
“Morrisons in Ellesmere Port and Chester
Helpful staff - good prices and always well stocked unlike sainsbury's
Even their smaller stores have excellent 'Free from" dry goods and fresh sections.”
“It was my first time ordering Morrisons shopping online, I spent £147.00 I received my delivery this morning and I was missing 18 items from my order. Also, a number of my “ fresh items “ had a used by date of tomorrow, so unless we use all of the items today, they will be going in the bin tomorrow. I paid £147.00 and actually only received £123 worth, called customer service immediately to report, got apology and been told that the driver would not be able to come back with the box the driver left behind. As a gesture and apology she would send me a voucher which I’ve just received on my email, a massive £5 for my troubles, hardly worth using a diesel for my car to spend it. I would like to point out I’m not short of money and not looking for financial reward but however I did expect a better customer experience than that. The customer service lady admitted that the driver had probably left one of our boxes behind, oh well I’m off to Tesco now to get the items Morrisons didn’t bring me. Poor show Morrisons!”
“What happening to Morrisons, I have been in several times lately in Paignton and there is hardly any stock on the shelves. I have had to leave and go to Sainsburys as its been that bad. I asked the supervisor and he just said well theres some stock there and walked off, nothing that I needed. Another member of staff told me its staff cut backs in competition with Lidl etc but its no good being in competition if you have no stock to sell. Have had to shop elsewhere now”
“I walked into the Morrison's store today in Welwyn Garden City. What a wonderful plàce. Very clean, staff that are so kind and helpful. Food quick and hot. Shelves really well stocked and fab prices. It is a really lovely experiences. Thank you Morrisons. Well done.”
“I bought “The Best” Belgian chocolate and raspberry cheesecake and had to write a review, it’s the most disgusting thing with chocolate I have ever tasted and wonder who decided to put the best on there and how you can justify charging £2, when you defrost it the top separates from base and where are the raspberries? Worse dessert ever feel ripped off!”
“Bought Morrison's own make so up maker. Big mistake. Tried making minestrone. After 25 minutes veg still hard. Another 25 minutes and same thing. Also liquid was tepid. Finally decanted it into to pot and got a result. Taking it back today.”
“Over the last Five months I have bought potatoes (fresh). Really every time I've bought them, they are spilt, smelling and all look seriously battered.
People like myself are on a budget, so I decided to buy piper potatoes because they are on offer £2.00. Looked good but when I opened the bag🤮”
“I had an awful experience today! There were long queues at the cashiers at the Camden branch. Finally I was next, behind a lady with one trolley. However her family/friends materialised and started dividing the goods up into several lots. Instead of waiting for only one customer to finish and pay, there were 4 and it took at least another 20 minutes as each was cashing in vouchers. It was just plain rude. The cashier said he could do nothing and the manager Susanna was equally dismissive and unhelpful. I will not be returning.”
“Arrived in time, full complete order, amazingly helpful delivery driver and a free ginger bread man cookie! Plus the buy bag back scheme is an amazing idea! Definitely ordering from them from now on!”
