“I placed an order for home delivery. Received email confirmation saying order is on its way...Order booked & confirmed for delivery at 21.00 -22.00,, Payment has been taken from my bank.
NO DELIVERY OR ORDER has arrived at 23.32! I tried contacting Morrisons but closed!
Terrible service!!!”
“Yes, but you said nothing about the quality of said store's goods.They are all the same with their fresh stuff. Past or wbout to pass the BBF dates and no reduction in price.”
“I would like to commend the ladies on the Barista Bar in the Middlewich(551) Store, a very Special mention particularly to Gill. Always provides an excellent service, friendly and it’s the best cappuccino around.
It’s a pleasure to shop in the store too, very helpful and friendly staff.”
“Very very dissatisfied with Morrison's delivery. Well over half of the delivery missing.
Rang customer services to be told delivery complete. When asked if delivery driver could return with missed groceries the reply was I can't get in touch with him. The only option was to accept a refund which would take 7 to 10 days to clear in the bank.
Absolutely pathetic service from Morrisons.
We will not be using Morrison's online shopping again.”
“What's not to like? READ ON.
*Late deliveries, no explanation
*Short dated 'fresh' items
*Goods shown as 'stock' on the website then unavailable for delivery
Every one of the above has applied to all deliveries I have received
Irritating and frustrating in equal measure
Have been a long term (walk in) customer but have cancelled my subscription pass and will never use their on line system again
Are two multi-packs of Walkers Crinkle Cut Crisps (not ordered) supposed to pacify me for this inefficiency and inept service?
Truly pathetic
Radical review and overhaul required by management and IT”
“Five stars for tins of cat food? It might very well have been catlicious but the idea is to award stars for the company itself. Morrisons have to be the almost worse with their own stuff apart from ALDI that is. Certainly their prices are way above average.”
“When i opened the can and my 2 cats must have heard me ,they could not wait and where pushing my hand out the way to get to the food they had just eaten so I knew they were not that hungry but they could not wait to try the food. The gourmet was very succulent to look at at with lots of bits of chicken as the cats were sharing the food did not last long and I wa left with 2 cats wanting more staring at bow lthen me as if to say I want more. I would definately buy this product for my cats.”
“Had to open a case with resolver as my experience with morrisons was so bad. I am disabled with a heart condition and been a home delivery customer for 2 years. I try my best to make it easy for drivers especially during this current pandemic. I bought a shopping trolley from ebay, i put it in front of my door with a sign on saying they can put it in the trolley and thank them for a lovely service well I cannot say that anymore and I shall never shop with them again. Last weds my order did not come and up at the top of the app stated 'order delivered i thought I was going to have a heart attack, my friend had to come round and look after me. Half an hour later the shopping arrived by a very irate, bad tempered driver and when she was pressed on why my order said delivered when it wasn't and indeed isn't this against the law? She went crazy and said we were lucky to get any at all that she worked 12 hour days and my friend had an attitude problem, when we said we were on the phone to report this she said "they won't give a toss " she then threw 2 bags of shopping on the floor, goods were smashed, ruined for which I got a refund so my friend had to go to the van and fetch the rest of my shopping so the driver could not spoil any more. I was poorly afterwards and hoped I wouldn't have to go to the hospital. This is disgusting from one of the top supermarkets. I still can't believe it.”
“I bought a pair of shorts in the sale, leaving the store the alarm went off, I showed my recite to the lovely security guard who went and took the security tag off, when I arrived home I realised I had bought the wrong size....So I took them back to the store, somehow I had lost my recite on my way....I spoke to customer service, who said I needed proof of purchase, Ok....I asked to see the manager, the very same security guard said, explained I have seen her recite she definitely has bought them from this store, the store Manger was just going to let me exchange the shorts, when the assistant from the Clothing (nutmeg range) arrived and told him not too....He was the actually store manager being dictated to by a member of is staff....So if Morrisons Security Guard is not good enough proof of Purchase other than my original recite what is......Embarrassing situation for me...I find the staff in Morrisons Thornton Road Bradford rude and under-mannaged
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“My delivery arrived last night. I actually ordered 3 chickens, I didn't receive even one! Ordered 6 small tins of beans, only received five. Ordered 4 tins tomato soup, only received one. Ordered 18 toilet rolls, I received 36. Ordered 1 carton of semi skimmed milk size 2 pints. Received 4 pints. To date I have been charged for the missing items and the additional items! Have tried contacting Morrisons at Scunthorpe, but to no avail. Have tried phoning a regional number but apparently there is a 21 minute wait time. Like someone else who left a review. I followed the web site instructions.which states that you need to click on the orders tab, then click on the request link under refund. Non of this actually exists!!! All I want is what I actually ordered and a refund for the goods I didn't order.”
“Kings lynn Morrison’s
I wanted some flower buckets and asked at customer services, they didn’t think they had any. Peter who
Works in store, but wasn’t in work at the time, was ahead of me in the queue and heard my query. He went off to find some buckets and cane back with some. So helpful and it wasn’t in his work time so gave up his free time to help me. Thank you!”
“I ordered a bottle of spirit and when it came the security tag was still attached. Trying to get through on the phone took ages and when I did get to speak to someone they said someone would be out that day to exchange or take the tag off the bottle. That was yesterday and I am still waiting. Sorry but not my mistake and I don't particularly like sitting waiting around. Also I have realised both loaves of bread I ordered have the same use by date i.e.: the day after delivery can people not check for slightly later dates?”
“Delivery didn't turn up during the allotted time frame. Customer services no help at all. No notification that delivery might be late, no apology for any of failures. Had to cancel as it was getting too late at night and now left with no shopping.”
“What on earth does "CUSTOMER SERVICE" mean? The one with one star previous. No details whatsoever. Odd. The delivery driver arriving two hours early is a disgrace and actually warrants only one star and none if it were possible. The idea of slots is so we, the ripped off Morrisons customers, can know when to be at home to accept delivery. Typical couldn't care less attitude of this company.”
“Visited Kings Lynn store this evening for 5 bags of compost. Very heavy items and my husband is disabled and couldn’t lift them into the trolley. A very very helpful assistant called Peter came to our aid put them into the trolley And wheeled it to the checkout and then to our car and put the bags very neatly into the boot. We were so very grateful to Peter as another assistant had refused to help.”
“Store opens at07-00 ,visited 08-00 ,needed to purchase fro salad bar,bar not stocked up would be open at 09-00.
Why have staff on duty twiddling their thumbs,spoke to manager some lame excuse,don’t normally shop here and won’t be visiting again ,overall their fresh veg is poor and overpriced.”
