“Bought filet steak that looked nice in the package but once opened it was just basically folded up scrap meat I contacted morrisons customer service and had no reply whatsoever”
“Bought filet steak that looked nice in the packet but once opened it was basically scraps of meat folded up underneath i complained to customers service online and had no reply whatsoever”
“Morrisons staff are excellent...helpful in every way...
A friend Anne Wood has been receiving her weekly shop and in the main has been dealing with Morrisons Erskine...Elspeth who has been extremely supportive during her recent bad news she received regarding her health.
A massive thank you to Elspeth for her unwavering support to Anne.”
“HAVE JUST CHANGED FROM TESCO TO MORRISONS AND AM HAPPY WITH THE QUALITY ETC OF THE FOOD.
HOWEVER, TODAY I RECEIVED MY FIRST ORDER FROM A 'LOCAL' STORE AND EVERYTHING JUST APPEARED TO HAVE BEEN THROWN IN THE BAGS - EXCEPT THE CIGARETTES WHICH WERE THROWN INTO ONE OF THE BASKETS. I WAS VERY LUCKY THAT THE EGGS DID NOT BREAK AND I HAD NOT ORDERED ANY SALAD ITEMS. ALL EARLIER DELIVERIES HAD BEEN DELIVERED IN A VERY ORGANISED FASHION AND I FEEL THE LATEST DELIVERY DOES NOT, NOT, NOT SHOW MORRISONS TO BE A PROFESSIONAL ORGANISATION.”
“Self isolating. Big order on line. Very disappointed. 15 missing items like flour, yoghurt, shrimp, gin, toilet paper, crusty rolls, hot cross buns, frozen summer and Black Forest fruit, Substituted with raspberries and blueberries which won’t work in my recipe. Substituted plain unscented toilet paper with the perfumed Toilet paper .and my daughter suffers from contact dermatitis when it touches her skin. I asked for one bag of merits piper and one bag of king Edward potatoes. Sent two Maris pipers! Same with mushrooms. Coffee filters box open on both ends, several items pictured below expiration day 2 hours after delivery. My advice, forget Morrison’s.”
“The driver/delivery person did not mention there were 2 items missing from my online shopping so they charged me for them anyway. I asked for a refund but Morrisons only refunded me for one of the items. I have since emailed them 3 times to ask that the other missing item be refunded, with proof of items received, refund and bill, and haven't even had an answer. It's ridiculous to have to chase them so much for such a small thing! Unreliable and not worth the hassle.”
“On Thursday afternoon I made my weekly visit to Morrisons at Grays Essex where I usually spend on average 50 pounds and it was an unpleasant experience! There were no baskets at the main entrance so I had to walk to the till area to pick one up, at the till area there are no cleaning products to clean the basket, not Covid safe! I then had to return to where the entrance is as I wanted to purchase something from the fish counter, again not particularly Covid safe as I had to walk to an area of the store and back just for the basket, unnecessary time spent in an enclosed environment! At the fish counter a member of staff was replenishing the fresh fish display and was ignoring myself and another customer, but was able to talk to another member of staff! At this point I would have left the store but there were certain items that I really wanted to purchase so I made my feelings clear at the customer service desk and was told this would be passed onto the store manager, who knows if it was or not! I continued with my shopping and then queued to pay, avoiding the self service area as there were customers without face coverings and the area does not allow for adequate social distancing. I was told I could go to a till and to my horror the member of staff was not wearing a face covering! I spoke to the member of staff who told me to go to that till and several excuses were made on behalf of the staff member and then the cashier was asked if he had a face covering, which he did and put it on, upon request. If I had not mentioned this how many hours would this employee have worked and potentially been infecting customers and their work colleagues? It is situations like these that are going to bring our country to its knees once again. Never mind what Boris says, we can learn a lot from countries like Italy and Germany! Morrisons must start insuring that it provides a Covid safe environment for all !!! or I will no longer be shopping there or anyone else that is keen to avoid catching Covid 19.”
“Last two online orders, half the things left off order, you cannot tell me there is no chicken left in the whole store, will never use online shop again.”
“BOYCOTTING. Spent the morning in Morrison cafe in Strood with friends and now have a £50 fine for the pleasure of using there car park that was free !
Did any of the staff in the cafe warn us ? ....NO
Are the new signs eye level ? ..... No
Do they give you a chance/warning ? .....No
Will I be going to Morrison again to shop or use the cafe ? .... NoLi”
“With having to go into the shop with delivery not done this week for mum met not one but three rude staff. Its hard having mask on and talk when you have a quiet voice and not knowing where to queue and be shouted at not very good. The lad at the till was really good but i think i will now shop at another store, tesco.
One unhappy customer.”
“Rude and obnoxious staff at Tamworth Morrison's I can only put it down to bad management , lack of training ,wrong people fooling there way through the interview Asda and Aldi from now on”
“I have been going to morrisons in Bridlington for 4yrs. That bad on products and SEL I changed to Tesco never had a problem so when morrisons started to cut more prices I tried again no different still bad and untidy shelves SEL not to the left or right of the products. good at over charging on special deals. I think it is time to go back to Tesco until the managers sort there store out and try take a pride in the store.Disap/cust”
“I am a vulnerable customer I ordered a door step delivery from Morrison’s it was booked for delivery today between 12-6pm
it never turned up and no one contacted me not impressed”
“Ordered groceries from morrisons delivery the time slot was for 24/09/20 9-10pm it is now 1am ( I stopped waiting for it since 12am) 29 mins to 9 they sent a text message saying they are on there way so I waited !
They did inform me that I would not get all the items on the groceries list before they shipped out. It annoyed me but that isn't even the icing on the cake what annoyed me most is that after the delivery slot timed out 10pm -1am I received no update, no text message, no email , no phone calls! My problem is not that they didn't come on time it is the fact that they didn't even try to tell me they weren't coming! Sometimes I wonder if these people know what phones are. I made sure all my contact details were there my delivery address was correct so I wanna know what the problem was!!”
“No social distancing from staff. Im not saying where I am as its not just one store or staff member its the whole business that needs to change its approach”
“Some staff members are rude and unhelpful. The worst I have come across. Some are good to deal with bit since Coronavirus far too many are taking advantage and being arrogant and rude. This is a shame as I have always used Morrison for most of my shop. This is not a one off experience”
“Having used Sainsburies click and collect I thought I will try Morrisons. Aweful! Confirmation email didn’t arrive, the store is not picking up the phone. Waste of time.”
