“My first online order was a disaster! delivery 13/08/20 and much of the order was dated use by 13/08/20 not the idea of shopping for the week spending £140 only to get out of date items.”
“I enjoy Morrisons own label Gin, what I don’t like is the latest style of bottle. The previous bottle was a tall rectangular frosted glass effect, easy to handle and pour from, not heavy and slotted into the back of the fridge door. The new squat bottle is fat, heavy, difficult to handle and pour from and does not slot easily into the fridge door. This is design over practicality. I now dispense the gin from the new awkward, heavy bottle into an empty more practical old type model!!”
“I ordered a fruite and veg box via Morrisons and it didn't arrive, it was rearranged for the next day and yet again it didn't arrive...I have been in shielding and have yet to venture to a supermarket so this was very disappointing.”
“Since Morrisons moved home delivery provision from the regional hub to my local store, have received one out-of-date product and three products within of one day of use by date. The local store are obviously avoiding what is known in the trade as 'mark downs' and passing them on to the punter at full cost - not good enough - and, two weeks down the line, am still waiting for a response to my query to their customer services team on this issue. One thing giving the customer a raw deal, but ignoring them is even worse. Now using the competition.”
“We went to morrisons cafe in Beverly today and as a treat ordered the afternoon tea for two people .It was served quickly and was very nice .Plenty on it for us ,also a bargain at the 50% discount only costing £5 .The staff very pleasant ,we enjoyed the experience .”
“Not overly thrilled since they changed to local deliveries, I don't expect the driver to lug more than ten bags of shopping up one floor, but I expect some help rather than dumping it all on the doorstep. the old system was perfect, no complaints. need to sort it, give the driver the tools to do the damb job properly.”
“Delivery received 9.10 pm on 6th August . Bread that I was charged £1 for was originally 80p and reduced as it was at its sell by date !
Also frozen garlic bread defrosted !”
“What a shambles. Tried to use your system to obtain a refund on goods that were not delivered. 'Use the online form below' it states, but there is no form below. 'Login and find your order then select the refund tab it states', but there is no refund tab. I shall not continue, for I spent, with others, more that 2 hours trying to find what is obviously not there”
“I went to Morrsions in Greenock for dinner with my two grandsons around 5.30 this evening. Well done Morrisons for having 50% off all week. The lady who served us was lovely, couldn't do enough and I will be back. I wish all supermarkets were as generous as Morrisons, really was a lovely meal.
Thank you Isobel for the fantastic service tonight.”
“morrisons delivery due 5.00 pm ...4.00pm received email ..hovis bread and two more items out of stock ..surely they have substitute bread. ridic when my order has been wrote down a week...”
“The apparent overcharging of advertised prices at the Queenborough, Sheppey site, in my opinion has become far too regular.
Check your bill and hope for an apology!”
“For the last couple of months I have been using Morrison`s own brand gravy mixes, Beef & Onion and now the new Chicken & Sage gravy mixes, and i have to say these are the best tasting gravy mixes I have ever tasted, I would recommend them highly, Give them a try you won`t be disappointed.”
“My first visit to the pizza counter at Lincoln store was a great success. The service assistant Jess,was more than helpful and friendly. The pizzas went down a treat with my grandchildren,definitely will be back for more!!!”
“We tried ordering with Morrisons as we had booked deliveries with all other companies during the lockdown and thought we would give them a shot too. I had booked an evening delivery slot which came and went. I then had a text to say they would be delivering on time, that was wrong as they were already late. I then had a phone call to say they were running a bit late, I said they were already nearly 2 hours late and if they didn't turn up in the next 15 mins we were off to bed. Miraculously the driver did turn up 10 mins later. There was no apology from the driver and no social distancing. We asked if he was having a bad day, being that he was over 2 hours late, and he said it was a regular thing. Suffice to say we will never be ordering from Morrisons again, absolutely awful!”
“Went in to Morrison's pontefract (sunday morning )went up to hot counter the woman behind was in a mood there's a way to deal with customers and she was arrogant, im exempt from face masks for a genuine reason it made me feel she was been like this for that reason.Came to check out at the till again staff weard they need to learn there are hidden disabilities and not everyone is using it as a way to get out of wearing face masks.Managers you need to up your game and learn your staff to keep personal feelings out of it and to educate on hidden disabilities.”
“I have managed to shop online for the last two weeks gaining a slot. Being an NHS nurse, we are able to gain a 10% discount. However the discount codes given only deduct a 5% discount.
Twice now I have gone through the "Morrisons" customer service E mail system to get the right discount. Obviously an intrinsic error on their part yet its still happening and whilst I am grateful to Morrisons for the discount, the hassle related to it is become tiresome!”
“12.15 lunchtime 30th july 2020 binley.... hot food counter used to be a good place to get a tasty lunch, just picked up chicken dippers and fries..what happened ? absolute rubbish looked and tasted like its been there all morning as it must have been , it doesnt get like that in half an hour, thrown into a box by a surly woman who acted like she was doing me a favor, please dont say its because of covid there really is no excuse for serving stale dried out food by apparenty untrained staff, do it well or as with the salad bar close it down, will never stop here again for anything...”
“Queuing at check out horrendous. Would rather queue to get into store . Where was management! They should have been on shop floor helping their colleagues. Malton store”
“i went to do Morrisons Thornbury last night (first time since 24/7)
i had my mask on but i would say that about 40% of other customers did not. Why is this? Surely it is up to the Management of Morrisons to ensure for the safety of other customers and their staff that face masks are worn. I did ask the checkout guy who said it was up to Security - obviously they are not doing a good job if that is the case. also the queuing system wasn't working as people were just heading straight for the checkouts regardless of if someone was there or not (most of these folk didn't have masks on either) Come on Morrisons you are going to lose lots of customers if you don't get this sorted.
People need to feel safe.”
