“Had doorstep delivery on Thurs drivers were very nice and my order was perfect such a relief to be able to order like this as do not do internet shopping thank you morrisons”
“This is our first ever online shop with Morrisons. We bought over £150 of groceries. Almost every item of fruit and vegetable was expired and expired tomorrow. More than 5 items were actually rotten. Impossible to use.
It looks like Morrisons are using the pandemic, to dump their old or expiring stock on unsuspecting online customers. (Who are too frightened to shop in store).
Despicable - so please be warned, and warn others.”
“The only place I could get a slot for click and collect was from Morrison’s it was just before Xmas. I placed my order amounting to £105 As I loaded the shopping into the car I could not believe how it was packed. Soft fruit bananas and pears were under a heavy turkey. Biscuits and bread were under heavy 4 pint bottles of milk. Another bag had fresh tomatoes under big bags of potatoes and carrots. Unbelievable. When I started to unpack the shopping at home I soon realised that there were some items missing, I ordered 4 packs of chicken livers, I was charged for them. I was furious. I live out in the sticks and had to drive back to the nearest town 9 miles away that meant I had to go into Tesco to buy the the damaged and missing food items. The whole purpose of doing click and collect was so I don’t have to go into a shop.
I contacted Morrison’s by e mail but the response I got was absolutely disgusting, they wanted photos of the damaged items even though I told them they had been binned. They reluctantly refunded £3.16 for the chicken livers that I had been charged £5.20 for.Over the space of 6 days I sent 7 emails asking for the refund that I was entitled to, I was getting so frustrated with the attitude of who ever was dealing with my issue. It took 10 days to get a refund.no apology what so ever.
No more MORRISONS for me, I will stick to Tesco and Waitrose, never had a problem with either .”
“I ordered a Morrisons doorstep delivery for today it never turned up we are shielding and my husband is clinically vulnerable and no one can drive for medical reasons and we do not have any family to help us nearby we have no tea coffee bread and other basics”
“We placed our first ever on line delivery order yesterday basically due to Covid and to adhere to lockdown. I wasn’t sure what to expect and wasn’t expecting perfection but I certainly wasn’t expecting a e mail less than two hours before delivery informing us almost a third of the items would be missing and/or replaced, seventeen items to be precise ! Some of the replaced items were similar or the same but different brands although most more expensive ? The most notable was red wine. We ordered wolfblass red Cabernet and some French Cotes du Rhône all of which were missing. Not only were they replaced with totally different wines, Shiraz but the ones selected were almost double the price ! This, despite one bottle of red, a merlot being available at the same price but instead of adding more of this chosen item, they’ve added completely different and significantly more expensive items !
We thought not going to the shops was the right thing to do but this outcome makes me think that was a mistake and I certainly won’t be using Morrison’s again if this first experience is anything to go by !”
“Always had good quality fresh fruit and veg in past. After New Year period the quality has been appauling. Most produce has gone off within a day or two and the packs of bacon not much better even when showing a good sale by date. Will leave alone until improvements are made to these items and they get a grip with their shoddy display of produce. Fishponds store is becoming a less inviting place to shop, its unclean at times and sometimes looks a jumbled up mess. Perhaps new management is required to get a grip of this place and make it a place where people want to shop in a clean and well organised environment!”
“Appalling home delivery service. Order initially did not turn up despite e-mail confirming late delivery (2nd time). Following day advised of rede livery time and order just cancelled by e-mail. Other orders large numbers of missing items and or unsuitable substitutes, lots of short use by dates.”
“Beware - please check Morrisons returns policy if buying a gift from store! I recently attempted to return a gift purchased from Nutmeg, Morrisons, Whitehaven and had the unfortunate experience of having to deal with 3 advisors who were obstuctive and dictorial. They all insisted that the item could not be returned without a receipt of purchase or with the price tag left on the item (however, the perforated price tag is conflicting to their policy) Fortunately Morrisons HQ were helpful and resolved the complaint. If Morrisons had posters clearly showing the criteria for the return of gifts, I doubt if anyone would purchase from there, however this is no excuse for the appalling lack of customer service from the advisors, who in my opinion should be trained in appropriate Customer Service skills.”
“Beware - please check Morrisons returns policy if buying a gift from store! I recently attempted to return a gift purchased from Morrisons, Whitehaven store and had the unfortunate experience of having to deal with 3 advisors who were obstuctive and dictorial. They all insisted that the item could not be returned without a receipt of purchase or with the price tag left on the item (however, the perforated price tag is conflicting to their policy) Fortunately Morrisons HQ were helpful and resolved the complaint. If Morrisons had posters clearly showing the criteria for the return of gifts, I doubt if anyone would purchase from there, however this is no excuse for the appalling lack of customer service from the advisors, who in my opinion should be trained in appropriate Customer Service skills.”
“Morrisons,Blyth is a disgusting disgrace with no regard for the customer. Their cycle rack outside is not covered by cctv,not to mention filthy.The 'manager' was vile! with a couldn't care less attitude.Staff are not much better.Three members of staff not wearing facecoverings today.Only worth visting if you're desperate!,thankfully not often.”
“30.12.21 H17.00. Shame of you Morrison in Stamford Hill! You MUST protect your customers! I've been attacked by a customer after having urged a woman to follow the social distance. She didn't have the mask. Security didn't do anything, the cashier nr9 laughed at me when I left. This man kept calling me B...and shouted at me even when I was doing my complaint. If the virus is spreading around is because the rules are not followed. I am extremly vulnerable and this week I did not get the shopping online. When I explained why I was worried, this man shouted at me to stay at home. Shame of you and of your employee Morrison. I have been humilated and none defended me....You should close instead to allow people going around in the shop without the mask and the security being paid for doing nothing! SHAME OF YOU!!!”
“Morrisons Reigate is now about as bad as it can get. No point making a complaint as they don't do anything about it. Social distancing still not being followed. Customer Service really couldn't get any worse. Staff just can't be bothered and it really shows. It's dreadful and I urge everyone to find a different store to shop in. You are definitely NOT covid safe at Reigate and if you have a question about produce, save your breath as the staff just can't be bothered to find out or even be a bit pleasant. And don't ask for a loaf of bread to be sliced as you'll just get ignored or sighed at. These issues are not isolated incidents but consistant occurances.”
“Placed Christmas order in October for collection from Morrisons at Anniesland, Glasgow and was disappointed in what I got. Ordered parsnips in a mustard dressing and what I got was half a dozen small raw parsnips in a tinfoil tray wrapped in plastic with a small sachet of mustard sauce with it and small portion of butter. Could have bought raw parsnips for a fraction of the price and added mustard and butter myself. Expected them to be par boiled and cut up. Also bought sprouts with chestnuts and was much the same story. If I wanted raw sprouts I could have got them for 20p. No instructions on package re cooking so ended up opening up and boiling as normal. Tasteless. This is not what I expected.
Also and more annoying the dates were terrible. Paid £25 for small fillet joint which received in evening of 23rd and eat by date was 26th. Gateaux eat by date was 25th. It was quite large and was not finished on the 25th and had to be thrown out on 26th as cream was off by then. Turkey eat by date was 25th also, as was most other products, J would never buy food on evening of 23rd with eat by date of 25th.
All a bit disappointing , quite apart from fact order had to be picked up outside store where the store WiFi for staff to check off orders was intermittent making process slow, so will not be doing Christmas order from Morrison’s in the future.”
“If anyone wants to buy an electric toothbrush Oral B Pro 2 do NOT buy it because i bought one and when I opened it its charger plug adapter was European which doesn’t work in the UK or you have to buy a new charger or plug adapter because if you return it they don’t refund you also it’s more expensive than in other stores and the quality is not good enough as others what they do is they double the price and put them on sale 50% off amazed customers to buy them”
“Collected first online shop on 23 December pm (Aberdeen) and found that many items were substituted or not available. (e.g. Gammon not available and no replacement, turkey provided was 3kg heavier than that ordered and an inferior brand, salad platter had a sell by date of 24 December) . Looking around the store I found the type of turkey I had ordered on the shelves. Thanks to Sheila in customer services for providing a refund on the platter. So disappointed that the Christmas shopping products ordered in November were not available and caused stress to source at short notice. Paid for items I will not use. Will not use Morrisons online shopping again.”
“I went into Swadlincote store to do a full shop only to find fresh ginger root on display 'blue-moulded.' I pointed it out to a uniformed store manager who replied it was due to transportation in a fridge lorry. He made no attempt to remove it from sale. How could anyone have confidence in the other fresh products on display? First and last visit to this store. Not a good start for a visitor from NI.”
“Purchased a cooked ham joint to have with crusty bread cheese and pickles for Boxing Day afternoon , so disappointed, it was tasteless and very processed even the dog turned his nose up at it , so it’s gone in the bin ,”
