“Morrisons customer service or rather lack of it leaves a lot to be desired. I have recently read that Aldi will be replacing Morrisons as one of the top four supermarkets and I can certainly see why. I for one will not be shopping at Morrisons ever again.”
“I have visited 2 different stores and on both occasions special offers were not taken off my bill. First week 4 items over ÂŁ10 in total second week 2 items total ÂŁ2.75 it all adds up over month etc. Shoppers should not have to constantly be checking and trying to remember what items were on special and if they've been taken off. I enjoy a nice relaxed shopping morrisons if definately not that.”
“I always shop at Morrisons: I've been going there for years.
The 1 Star rating is not about the store itself but about the customer service I receive at the checkout. It only happens at the checkout.
I have encountered two particular female workers at the checkout and each time I am greeted with barely concealed ignorance, even though I know for a fact that I have never caused either of these female employees any problems (I'm always polite and respectful to staff) But regarding these two, they both have been downright rude to me, it has left me speechless.
Both are mature ladies. From the very start, one of them literally refused to speak to me at all (I've encountered her three times now) She completely ignores me when I say 'Hello'/ she never asks if I need hand with packing/ she doesn't bother to ask if I have a Morrisons More Card/ she hands me my receipt with her head turned the other way and she refuses to open her mouth until I leave and then the next customer comes along and suddenly she becomes animated and chatty: 'Hello there, how are you? Do you need a hand?' It seems that saying a simple 'Bye' to me is too much trouble for her.
I have encountered many racist attitudes towards me in the past and present and it doesn't make me feel any better when I'm treated with contempt (I am Asian, not a parasite) and I never fail to notice she is as friendly as can be when the (white customer/s) before or behind me approach her. Believe me, I am not being paranoid or making any excuses: I just KNOW when someone is being racist towards me and this woman is one of them. And NO, I never play the race card in life: I detest people who do but I have enough experience to know when I come across such people: they find it almost impossible to hide their contempt for you. You see it on their faces, its either the dirty looks they give or their refusal to make any eye contact (such a simple gesture) or to acknowledge you.
The other woman completely dismissed me when I asked her something, she PRETENDED she couldn't understand a single word I had said as an excuse not to be helpful, as if I were a stupid Asian woman. Her hearing is perfect before you suggest she has a hearing problem, as she had no difficulty understanding the couple behind me when they spoke to her.
Trust me: I am not a troublemaker and never have been but it spoils my shopping trip when I am seen to by these two workers, so from now on I will make the effort to avoid these women and find a checkout where it's not too much trouble for a member of staff to be polite. Kindness really does a long way.
When I got upset, my mum told me to just ignore them and forget about it and not to let it bother me. Easier said than done. That's why I felt compelled to write a review for the first time.
Other than that, I want to point out that I really like Morrisons, I love the food and will continue to be a loyal customer, so long as I don't bump into those two anymore.
As for the rest of the staff at Morrisons, they are lovely and so helpful (they and the store get a 4 star rating) I'm sorry I had to give one star (but it only applies to the women mentioned and not to Morrisons as a whole)
So lastly, let me just say thanks so much to the above mentioned ladies for making me feel like I'm not welcome and lowering my self-esteem: good on you/ high fives/ fist pumps/ PG Tips for your celebratory drinks. By the way, if for any reason, someone (such as a rude customer, unlike myself) is nasty and upsets either of you, maybe you'll realise just how hurtful it is when someone is unpleasant, through no fault of your own. Remember that feeling.
Mind you, do either of you have the right to complain when you casually treat people of another race the same way? I think not.”
“Made order online and received mouldy chicken and chocolate spread 6 months out of code which I didn't notice before consuming. I got food poisoning!!! When contacted Customer service they apologized for inconvenience!!!! That's a joke!!!”
“Price increase of 150% for putting air in car tyres. The machine gobbled up my 20 p and wouldn’t produce air. On enquiry I was told that the minimum charge for air is now 50p. In effect I was forced to pay 70p for air as the machine wouldn’t refund my 20p. This is just one of a number of issues I have had with Morrison’s recently. I never received my Easter treat for spending ÂŁ40 a week on groceries over four weeks. The new stickers on bread cannot be read by the checkout reader because the labels are too shiny. I didn’t receive my 15% discount on purchasing bread although it was activated on my digital Morrison’s card. The overall impression I am left with is that Morrison’s have inefficient systems and a rather cynical attitude to motorists who use their petrol station facilities.”
“Inept and arrogant chef. The food items in our retirement facility are predominantly on the list of the most "disliked" foods. Blackened Reubin sandwich, filet mignon cooked only on one side. Dishonesty is pervasive. Cheapest foods along with cheapest chefs results in poor meals for us.”
“I bought a bottle of vintage champagne from the store but learned that the recipient was allergic to it . I went to return the champagne , within 5 days but was told they do not refund on alcohol !!! What a joke they are ! I wonder Ahmet they do with a corked bottle of wine ? Then again they probably don’t have the expertise to know !”
“Morrison's Online Delivery, Canterbury.
Dreadful delivery service and very hard to find anyone to contact.
Two recent orders were not delivered. The most recent one was booked for delivery between 4 and 6pm - and I was not contacted until 8.30pm to be told that the order was not coming, even though it had been picked and packed!
I'd given up on getting fresh food from Morrison's Delivery anyway, as it always arrived damaged - but I won't bother ordering anything again.”
“I visit Morrisons in Ormskirk Lancashire quite at lot and find it very nice.
I visited the store today and was very upset at the way the staff at restaurant spoke to a disabled shopper.
The shopper was an elderly lady with difficulty walking she was told to go and get a table number
And come back to the counter.
I told the lady there was a table near the counter reserved for disabled.
The staff told the lady the table was reserved for wheel chairs I pointed out that there were 4 chairs around the table.
And that the logo on the table was for disabled people.as per the carpark
The lady made her way to another table with the assistance of a young lady.
10 minutes later two able bodied shoppers came and sat at the table reserved for disabled people.
And another 2 shoppers sat at another table reserved for the disabled and nothing was said to them.
I believe Morrisons is discriminating disabled old people because they do not wish to use a wheel chair.
Can you please reply to this Email.”
“Granton Edinburgh shop its getting worse there went and did shop today bread row a mess things on floor for people to trip ..having to look for prices sometime yards away from item ..now with prices going up people need to see clearly how much they are paying...meny items not priced ...bacon shelving a joke looked like it had all been thrown on trying to match prices i gave up ...I wanted just rol puff pastry tried to get one it wouldn't come out of box tried another that the same so lifted box down all the packets had got wet and stuck to each other it looked horrible..generally the place was not good who ever is ment to keep a eye on thease shops is obviously not doing there job ...I like morrisons have used them for years so will try another one just a bit further away on ferry road Edinburgh see how that one is or are all morrisons going down hill”
“I am very happy with the service that Morrisons at the Gyle, Edinburgh provides. I'm not quite sure about their delivery service as it is relatively new. I would prefer that it was from The Gyle rather than Livingston as sometimes Livingston doesn't have the items when I know that the Gyle does.
Anyway, the staff are generally helpful & the store carries the majority of items that I want.
I love their bakery section, particularly the cheese scones but also the variety of breads, plus the fishmongers, butchers, deli &hot foods. The cafe has reasonable prices & the food is enjoyable. The extra services there are a bonus but I miss the Post Office.”
“If the new owners have any sense and brains they will sell off and close down the Morrisons Holloway Road Store, 10 Hertslet Road, London N7 6PL as part of their sell off package, the store,the staff, the management have gone down hill rapidly, let a new retailer have the space.”
“Morrisons are an excellent supermarket. I enjoy shopping online which I do as I'm medically disabled. Morrisons own brand products are very good and delicious. Their prices are quite reasonable. I shop mostly at Morrisons over this past year 2021-2022. Previously, Tesco was where I did our grocery shop. Morrisons has more variety and unique, delicious products.”
“Void at all cost car park full of traveler caravans (that don't travel very far so should change name ) so no room to park and no trolleys as I think they moved them.to stop them getting pinched. Can't get in car park because of queue for petrol causing problems at lights. Not many staff serving as they got attacked by the tracker dogs that are roaming free. No police present to help with traffic of parking or travelers. DONT GO THERE. You have been warned.”
“Honestly my advice is to never have an online delivery that comes from Skegness - poor packing and the last one had 6 fridge main meals three other fridge items that had 48 hours or less on them - 2 of which if frozen took an extra 25 minutes in the oven.
Worse still 4 days for a reply from customer service and even worse still want photographs of the short dated items and all you get are canned replies.
Over 50 deliveries from other supermarkets and never needed to contact them - two from Morrisons and two deliveries with short date items. Two times need to deal with the CS
Edited to add customer service made me take photos and send them then said everything was within their policy as acceptable dates seriously I wasted about an hour of my time with these fools, I had given them all the dates on the form on Friday why not tell me this straight away? Just fun wasting my time.
Thrown away about ÂŁ14 of stuff, all the fruit was over ripe in 24 hours. Had to do another small shop yesterday.
Honestly stick with Tesco or Asda so much more professional, their drivers announce the short dated stuff not dump 15 fridge food items with 24 to 48 hours to eat”
