“There are NEVER any staff on the meat counter. I always have to wait and then go and find a member of staff on another department. This happened again yesterday and I was told the butcher had gone home. Never any visible managerial presence either.”
“My baby was tired and the shop took longer than I thought so he started crying at the till. The lady serving made a fuss of him and gave him a balloon, a smile broke through the tears and peace was restored. She also packed my shopping for me as I had the baby in my arms by this point. She made my day so much better!”
“My Saturday online shop was about £70... Then when delivery came on Sunday it was about £65... as some items not available. Wednesday checked my bank account as going out in the evening to find the £65 had been taken from my account and also the £70 was still pending so could not access this money. Morrisons blame the bank as say any pending money is released back to the account within 24hrs. The bank were still waiting for morrisons to say this payment not needed but when I explained what had happened the bank returned the pending payment to my account wnich didn’t help with my evening out. Morrisons team leader was going to phone back the following evening but didn’t. Had to send an email and eventually he spoke to me but was told again the bank was at fault and this is how they deal with online shopping to avoid fraud !! As they had put a hold on £70... and if I hadn’t got a further £65... left in my account I probably would not have got my shopping and would I still have been waiting for the £70 to return to my account ......I,m returning to Sainsbury’s on line as they take the money out when the shop is ready to deliver. What a shame Morrisons don’t do this ......”
“Shelves are always less than half empty, you ask the staff-if you can find them! To look in the back & there’s non in the back, the new bakery with new cakes at skipton Morrison’s never have the new cakes advertised! & if your looking for a strawberry or Banoffee waffle then forget it there’s never any! Never any staff to make them & if there is staff there’s never the ingredients to make them! You go to do a weeks shop-spend over £130 then need to go elsewhere to get the rest of your shopping! I ordered my Christmas food last year to be collected on Christmas Eve to turn up to be told they’d run out of the ingredients for the deserts I’d ordered! Christmas & Boxing Day ruined as my food menu had been carefully selected to go together as a 3 course meal 😡 Come on Morrison’s you used to be my favourite supermarket now you’re becoming the worst!”
“I would like to praise the wonderful flower lady at the Dover store in Kent. Charmingly polite without being smarmy and really helpful. Her endearing smile is a pleasure to see and I look forward to popping in to buy my weekly flowers. I think her name is Rose. Well done.”
“Called today bought a gammon from you butcher stall had to wait 7mins while your butcher served is displayed meats on the shop floor paid over £3 pounds for one piece when the gammon was cocked it was like eating a piece of leather this is nothing to do with the way it was done it is just very poor quality meat at a dear price this is the last time.”
“Ordered 9 bottles of prosecco to be delivered at 9.30 pm for my birthday the following day , didn’t turn up !! Apparently emailed me at 1-23 am to say it’s cancelled due to problems with my card !! Did not get any email !!! When I called were veer unhelpful and basically didn’t care ! I ordered with Sainsbury’s straight away and received the prosecco the same day !!! Morrisons have to be the worst on line shopping and will never use again”
“Dont buy from Morrisons appalling service, food delivery, didnt turn up last night, driver said it be here first thing this morning, still nothing, just rang and they said I could have goods redelivered this evening. which i told them was totally unacceptable, I dont want food that would have been travelling around in a van for 36 hrs. cancelled order wont be using them again”
“Delivery driver turned up early. Claimed he couldn't phone in advance because his 'phone was broken'. Became unpleasant when I told him that if he couldn't agree in advance to a change in delivery time he should stick to the arranged time.
Not good enough.”
“Did my hubby some of Morrison's Linconshire reard beef, he said it was the best meat he had had for years. Sorry cannot review as I am vegetarian.
Well done”
“We ordered some food to collect for my one year old baby’s birthday party and when we went to collect to the shop yesterday , 2.5 hours before the party started , the store informed us that the food was not there. what it should have been a very special day turned into a stressful moment... never order food to collect from Morrisons (or at least check with the store beforehand!).”
“Sometimes it is hard to find help in the store Blackhorse Street Bolton). At the time I go in 9.15 am, there are only 2 tills open more often then not. Not everyone wants to use the self serve. The lack of gluten free savoury pies in this store is bad. All I was offered was for Morrisons to give me a list of there other stores. For goodness sake, this is the first store in Bolton and in the Town Centre near the bus station. Morrisons need to get their act together”
“It's about time that head office replace that so-called manager - nigel- from the North Quay Lowestoft store, he is useless. There is no point buying a take-a-way from the salad counter as you have nothing to eat it with because he refuses to re-order forks, don't try and buy a freshly made cake because you can't as he refuses to re-order cake boxes and don't try to buy a freshly made sandwich from the café because, yes, you've guessed it, he refuses to re-order sandwich packaging. When customers complain he ignores them and when staff complain he acts like a child and tells them that he "wont forget" what they have said and he'll "get his own back", is this the workings of a manager or a child that is having a temper tantrum because he can't have his own way. I stopped using Asda when Morrisons came to town as it was easier to get to but not any more, Asda here I come, I will not be using Morrisons again and i'm not the only customer who thinks like that, I have noticed over the past weeks that there are less and less people in the store and talking to some staff they have even said that they have noticed that there are less customers. It's about time Head Office listened to its staff and customers before its useless managers”
“2 despicable mouthy scuffy female cashiers. The management of the store is rated NIL and the hygiene standards in the BRENTFORD store is disgusting and if one looks at the scuffy appearance of the management then you will understand why the store is managed in a slap-dash way. DAVID POTTS the CEO needs to answer his emails because he needs to have respect for the paying customer and NOT the despicable staff he employs who are a insult to the late MR. KEN MORRISON. Constant emails and phone-calls to head office have been a waste of time and effort because the cowardly staff are too quick to fob one off with their lies and deceit because they do not want to hear the truth.”
“In an earlier post I stated I had been banned from a store after raising a concernabout being barged out of the way by a female member of staff. Raising my voice after my concern was dismissed by service manager was deemed "threatening behaviour "!
I forgot to mention I am disabled and use crutches to mobilise.
Unbelievable!!”
“I saw a man told to leave plymstock store after he raised concerns over a shambolic fire incident. Staff held customers in main door area and then stood around chatting, like an episode of trolled!
Staff told to move away from doorway area big cheer from them as they went, leaving customers by the door. Some staff then told customers to go in the store whilst other staff sent them out again.
The customer raised concerns and was told to leave by Eric the service manager.
No organisation or idea as if a real fire, it was not a drill, customers were in worst possible area.
Staff appeared unhelpful and poorly led, confused and happy to be out of the store.
Reflects poor management and concern for customer safety they just want your money.”
“Apart from a couple of nice staff on self service & a couple of staff on checkouts most seem to be unaware that they are there to serve the customer. Plymstock in particular has this problem, rude staff often preferring to talk to Co-workers rather than assist customers, asking for an item not on the shelf is like asking for the moon. I asked a manager in wines & beers for a particular wine & it took 20 mins for him to get back to me as "everyone is on their break" well nevermind the customer hey ! I've even heard of customers who complain (how dare they) being asked to leave the store. Poor general service but Morrisons remember you are not the only store in Plymouth & I for one will shop elsewhere - Tesco, Asda, Sainsbury's, Lidl, Aldi - take your pick, I have & very happy with my new choice.”
“I was barged out of the way by a large female member of staff.
I went to the manager to raise a concern about it.
Result was I am banned from the store for "threatening behaviour".
The mind boggles, still no great loss!”
