“I never thought I would write a review about a supermarket but this has to be done 100%!! I want to say a personal thank you to Joe - I believe Joe is the manger of Morrison’s if this is wrong you should be Joe !
I want to say a personal thank you for your amazing act of kindness . My bridesmaid Emma got a phone call the morning of my wedding to tell me that Morrison’s had come to my rescue with krispy kreme doughnuts . krispy kreme basically let me down a couple of days before the wedding . I will never forget this phone call , it put a massive smile on my face .. can you believe it .. they were all eaten , Ben and I didn’t even have one � however , our guest devoured them and that’s what it’s all about !! Thank you Joe for showing me that we are still such a loving and caring nation !!!”
“I had my first online order today. Brian who delivered was very friendly, efficient and helpful. Unfortunately one item was missing and I was put through to 4 people on the helpline before getting the right one. However Roger was very helpful and my query was well resolved. I shall definitely use the service again.”
“Cheque assistant Anne " mature" lady makes up for the constant waiting time at checkouts due to lack of open checkout at all times of the day perhaps a ploy to make us use self service checkouts?
Anne always smiling helpful with a quick word promoting friendly service the kind of reception you receive at the small local shops without causing delay.
I was responsible for teaching customer care for 25 outlets took great pleasure seeing staff respond like her she is a pleasure to be see
Store Is Giffnock in East Renfrewshire.
Lastly could not find compliment site to write”
“Dear Customers,
I a sad to write that the customer service experience is more than rubbish.
I visited the store, the staff were more interested in the World Cup and its progress.
I found the security guard and staff showed lack of attention to their duties, were rude and genuinely had no regard for customer care.
I late r found the management were apathetic and did not persue customer comaplaints
Poorly run store.
Address: 51 The Broadway, Wimbledon SW19 3RG
Regards”
“Today I've taken delivery of my home shopping. Meat, veg and salad stuff with two days use by appalling. Advertise eat fresh cut down on food waste. Then i get this. After a phone call I should have returned for a refund. I have been a regular home delivery user. No more poor service. Really disappointed that 2 days use by is acceptable on a weekly shop. Goodbye Morris ons and I will not be giving recommendations to use you anymore”
“There are NEVER any staff on the meat counter. I always have to wait and then go and find a member of staff on another department. This happened again yesterday and I was told the butcher had gone home. Never any visible managerial presence either.”
“My baby was tired and the shop took longer than I thought so he started crying at the till. The lady serving made a fuss of him and gave him a balloon, a smile broke through the tears and peace was restored. She also packed my shopping for me as I had the baby in my arms by this point. She made my day so much better!”
“My Saturday online shop was about £70... Then when delivery came on Sunday it was about £65... as some items not available. Wednesday checked my bank account as going out in the evening to find the £65 had been taken from my account and also the £70 was still pending so could not access this money. Morrisons blame the bank as say any pending money is released back to the account within 24hrs. The bank were still waiting for morrisons to say this payment not needed but when I explained what had happened the bank returned the pending payment to my account wnich didn’t help with my evening out. Morrisons team leader was going to phone back the following evening but didn’t. Had to send an email and eventually he spoke to me but was told again the bank was at fault and this is how they deal with online shopping to avoid fraud !! As they had put a hold on £70... and if I hadn’t got a further £65... left in my account I probably would not have got my shopping and would I still have been waiting for the £70 to return to my account ......I,m returning to Sainsbury’s on line as they take the money out when the shop is ready to deliver. What a shame Morrisons don’t do this ......”
“Shelves are always less than half empty, you ask the staff-if you can find them! To look in the back & there’s non in the back, the new bakery with new cakes at skipton Morrison’s never have the new cakes advertised! & if your looking for a strawberry or Banoffee waffle then forget it there’s never any! Never any staff to make them & if there is staff there’s never the ingredients to make them! You go to do a weeks shop-spend over £130 then need to go elsewhere to get the rest of your shopping! I ordered my Christmas food last year to be collected on Christmas Eve to turn up to be told they’d run out of the ingredients for the deserts I’d ordered! Christmas & Boxing Day ruined as my food menu had been carefully selected to go together as a 3 course meal 😡 Come on Morrison’s you used to be my favourite supermarket now you’re becoming the worst!”
“I would like to praise the wonderful flower lady at the Dover store in Kent. Charmingly polite without being smarmy and really helpful. Her endearing smile is a pleasure to see and I look forward to popping in to buy my weekly flowers. I think her name is Rose. Well done.”
“Called today bought a gammon from you butcher stall had to wait 7mins while your butcher served is displayed meats on the shop floor paid over £3 pounds for one piece when the gammon was cocked it was like eating a piece of leather this is nothing to do with the way it was done it is just very poor quality meat at a dear price this is the last time.”
“Ordered 9 bottles of prosecco to be delivered at 9.30 pm for my birthday the following day , didn’t turn up !! Apparently emailed me at 1-23 am to say it’s cancelled due to problems with my card !! Did not get any email !!! When I called were veer unhelpful and basically didn’t care ! I ordered with Sainsbury’s straight away and received the prosecco the same day !!! Morrisons have to be the worst on line shopping and will never use again”
“Dont buy from Morrisons appalling service, food delivery, didnt turn up last night, driver said it be here first thing this morning, still nothing, just rang and they said I could have goods redelivered this evening. which i told them was totally unacceptable, I dont want food that would have been travelling around in a van for 36 hrs. cancelled order wont be using them again”
“Delivery driver turned up early. Claimed he couldn't phone in advance because his 'phone was broken'. Became unpleasant when I told him that if he couldn't agree in advance to a change in delivery time he should stick to the arranged time.
Not good enough.”
“Did my hubby some of Morrison's Linconshire reard beef, he said it was the best meat he had had for years. Sorry cannot review as I am vegetarian.
Well done”
“We ordered some food to collect for my one year old baby’s birthday party and when we went to collect to the shop yesterday , 2.5 hours before the party started , the store informed us that the food was not there. what it should have been a very special day turned into a stressful moment... never order food to collect from Morrisons (or at least check with the store beforehand!).”
“Sometimes it is hard to find help in the store Blackhorse Street Bolton). At the time I go in 9.15 am, there are only 2 tills open more often then not. Not everyone wants to use the self serve. The lack of gluten free savoury pies in this store is bad. All I was offered was for Morrisons to give me a list of there other stores. For goodness sake, this is the first store in Bolton and in the Town Centre near the bus station. Morrisons need to get their act together”
