“Made order online and received mouldy chicken and chocolate spread 6 months out of code which I didn't notice before consuming. I got food poisoning!!! When contacted Customer service they apologized for inconvenience!!!! That's a joke!!!”
“Price increase of 150% for putting air in car tyres. The machine gobbled up my 20 p and wouldn’t produce air. On enquiry I was told that the minimum charge for air is now 50p. In effect I was forced to pay 70p for air as the machine wouldn’t refund my 20p. This is just one of a number of issues I have had with Morrison’s recently. I never received my Easter treat for spending £40 a week on groceries over four weeks. The new stickers on bread cannot be read by the checkout reader because the labels are too shiny. I didn’t receive my 15% discount on purchasing bread although it was activated on my digital Morrison’s card. The overall impression I am left with is that Morrison’s have inefficient systems and a rather cynical attitude to motorists who use their petrol station facilities.”
“Inept and arrogant chef. The food items in our retirement facility are predominantly on the list of the most "disliked" foods. Blackened Reubin sandwich, filet mignon cooked only on one side. Dishonesty is pervasive. Cheapest foods along with cheapest chefs results in poor meals for us.”
“I bought a bottle of vintage champagne from the store but learned that the recipient was allergic to it . I went to return the champagne , within 5 days but was told they do not refund on alcohol !!! What a joke they are ! I wonder Ahmet they do with a corked bottle of wine ? Then again they probably don’t have the expertise to know !”
“Morrison's Online Delivery, Canterbury.
Dreadful delivery service and very hard to find anyone to contact.
Two recent orders were not delivered. The most recent one was booked for delivery between 4 and 6pm - and I was not contacted until 8.30pm to be told that the order was not coming, even though it had been picked and packed!
I'd given up on getting fresh food from Morrison's Delivery anyway, as it always arrived damaged - but I won't bother ordering anything again.”
“I visit Morrisons in Ormskirk Lancashire quite at lot and find it very nice.
I visited the store today and was very upset at the way the staff at restaurant spoke to a disabled shopper.
The shopper was an elderly lady with difficulty walking she was told to go and get a table number
And come back to the counter.
I told the lady there was a table near the counter reserved for disabled.
The staff told the lady the table was reserved for wheel chairs I pointed out that there were 4 chairs around the table.
And that the logo on the table was for disabled people.as per the carpark
The lady made her way to another table with the assistance of a young lady.
10 minutes later two able bodied shoppers came and sat at the table reserved for disabled people.
And another 2 shoppers sat at another table reserved for the disabled and nothing was said to them.
I believe Morrisons is discriminating disabled old people because they do not wish to use a wheel chair.
Can you please reply to this Email.”
“Granton Edinburgh shop its getting worse there went and did shop today bread row a mess things on floor for people to trip ..having to look for prices sometime yards away from item ..now with prices going up people need to see clearly how much they are paying...meny items not priced ...bacon shelving a joke looked like it had all been thrown on trying to match prices i gave up ...I wanted just rol puff pastry tried to get one it wouldn't come out of box tried another that the same so lifted box down all the packets had got wet and stuck to each other it looked horrible..generally the place was not good who ever is ment to keep a eye on thease shops is obviously not doing there job ...I like morrisons have used them for years so will try another one just a bit further away on ferry road Edinburgh see how that one is or are all morrisons going down hill”
“I am very happy with the service that Morrisons at the Gyle, Edinburgh provides. I'm not quite sure about their delivery service as it is relatively new. I would prefer that it was from The Gyle rather than Livingston as sometimes Livingston doesn't have the items when I know that the Gyle does.
Anyway, the staff are generally helpful & the store carries the majority of items that I want.
I love their bakery section, particularly the cheese scones but also the variety of breads, plus the fishmongers, butchers, deli &hot foods. The cafe has reasonable prices & the food is enjoyable. The extra services there are a bonus but I miss the Post Office.”
“If the new owners have any sense and brains they will sell off and close down the Morrisons Holloway Road Store, 10 Hertslet Road, London N7 6PL as part of their sell off package, the store,the staff, the management have gone down hill rapidly, let a new retailer have the space.”
“Morrisons are an excellent supermarket. I enjoy shopping online which I do as I'm medically disabled. Morrisons own brand products are very good and delicious. Their prices are quite reasonable. I shop mostly at Morrisons over this past year 2021-2022. Previously, Tesco was where I did our grocery shop. Morrisons has more variety and unique, delicious products.”
“Void at all cost car park full of traveler caravans (that don't travel very far so should change name ) so no room to park and no trolleys as I think they moved them.to stop them getting pinched. Can't get in car park because of queue for petrol causing problems at lights. Not many staff serving as they got attacked by the tracker dogs that are roaming free. No police present to help with traffic of parking or travelers. DONT GO THERE. You have been warned.”
“Honestly my advice is to never have an online delivery that comes from Skegness - poor packing and the last one had 6 fridge main meals three other fridge items that had 48 hours or less on them - 2 of which if frozen took an extra 25 minutes in the oven.
Worse still 4 days for a reply from customer service and even worse still want photographs of the short dated items and all you get are canned replies.
Over 50 deliveries from other supermarkets and never needed to contact them - two from Morrisons and two deliveries with short date items. Two times need to deal with the CS
Edited to add customer service made me take photos and send them then said everything was within their policy as acceptable dates seriously I wasted about an hour of my time with these fools, I had given them all the dates on the form on Friday why not tell me this straight away? Just fun wasting my time.
Thrown away about £14 of stuff, all the fruit was over ripe in 24 hours. Had to do another small shop yesterday.
Honestly stick with Tesco or Asda so much more professional, their drivers announce the short dated stuff not dump 15 fridge food items with 24 to 48 hours to eat”
“I ordered a fresh cream strawberry gateau ( food to order) for my wife, when I Collected it it was a bigger size than expected.
Everyone who had a piece of the cake said how nice it was, and enjoyed it.
We would recommend this gateau, an excellent cake well made and very good value. Maybe Morrisons could think about making a smaller version, but please keep this available.
Remember you need to order it either online or in store.
Thank you
Excellent value and quality.”
“What can i say Morrisons Holloway Road Store what can I say, what a shambles of a store all the management team should be fired. The store itself is very dirty and dinghy it looks like it will fall down soon, staff have no customer service skills you are either ignored or get a grunt, nail varnish is worn on food counters and no gloves, and as for stock, every single day is always something they fob you off with, and what stock they do have is so overpriced, some stock has doubled in price but shrunk in package and today customers saw mice and mentioned it to the person running the checkouts but was ignored and as for checkouts a majority of the staff are rude and the checkouts itself are dirty with spilt meat juice🤢 if the new owners have any sense they close this branch down and let a new retailer take over or get rid of the staff you have there and rehire new ones.”
“Very disappointed that Stanground put up price of diesel so the cost after 6pm on Wed after government cut the cost by 5p isthe same as what it was on Mon and Tues ..... also when has there ever been an 18p difference between petrol and diesel and WHY are they the only local garage with that kind of price difference
!!!”
“I got injured in one of their stores whereby my ring caught on one of there freezer doors, cutting my finger and damaging my wedding ring. They employ very young females as customer service assistants who hadnt a clue what to do and advised i phone head office. I put my complaint in writing to be told they were doing nothing, even though i had a witness and was probably on cctv. I was told to take legal advice which i think is atrocious. I used to use Morrisons all the time but i will be taking there advice and seeking compensation via no win no fee! Disgusting how they treat people!”
