“The first time we ordered from Morrisons for delivery we had a great service but since then its been down hill.
Our next shop had four of six coke zero cans damaged and leaking, obviously it had taken a knock somewhere. We complained and got a refund for the drink.
The time after our shop arrived and whilst unpacking we noticed small bugs crawling in some of the sealed salad, we complained again and got refunded for the salad.
Now we tried ordering again once more, which was tonight. 30 minutes after our allocated slot had gone, we started calling customer support who promised us the delivery was on its way but would be an additional 45 minutes (our slot was 9-10pm so would have turned up closer to 11pm) after ending the call we then get a phone call from the driver himself who told us he needs to clock off soon, as he hit traffic he was going to cancel the order and head back to the depot but he also let us know he cancelled the previous one or two peoples deliveries who where before us as well.
Terrible service, we've given them the benefit of the doubt and we've had enough now. Avoid, do yourself a favour they will only ever give you £5 off the next shop should they inconvenience you anyway.”
“Rude staff , out of date goods ,rotten damaged food,empty shelves ,increasing prices ,wrong prices charged at the checkout and that is only a few things I could mention .”
“what a terrible place York Road Doncaster. I had an accident which resulted in an injury which cost me 3 days off work and dentist bills. I rang them and was told that the Manager would ring me back and he never did. but all they have done is firstly deny it was reported to them ., then have to admit it was. Most of my emails/calls to Head Office and I even emailed the CEO and got no reply back.. I have been ignored by them and even on Facebook I have left feedback and the ones they have answered have been to tell me to speak to another person who is never available. ! the store didn't report it. now I will go down the legal route this has been a complete shambles due to wrong information and the store trying to cover it up. I cant believe how rude their customer service staff are at York Road in Doncaster and Head Office in Bradford.. One lady said that she would give me £10 for the inconvenience. They don't care about their customers they have awful customer service at the Head Office.”
“Newquay store, cold meat on the shelves that is best before the next day, but still at full price. Bread with very short dates, Closing tills when people are queuing at the ones that are open, what the hell is that about, trolleys sitting in the isles that are been used for stacking shelves with no one actually stacking the shelves. This store is just rubbish with obviously management issues”
“Food is often out of date. I find it virtually every time I visit. I have to check every single item I buy just in case it's past date.
The butchers department is hilarious, the meat looks like it's been hacked to pieces by a blind apprentice with a flick knife.”
“Where do i start... Morrisons Salted Caramel Doughnuts are the just right amount of greatness. I have NEVER tasted anything so exquisite in my whole 22 years of life. What makes them even more delicious is the price... 5 for 50p. I want the whole nation to try the Morrisons Salted Caramel Doughnuts.”
“I have just bought from morrisons.....a beautiful olive green parka coat with a faux fur trim...the faux fur is 'good' faux fur, and gives the coat a great finishing touch
The coat is lovely and I have to say that I enjoy morrisons clothing very much....I think the attention to detail is a great delight in all their range
Keep it up!”
“really don't know how to do customer service...Used their phone app for my more card and didn't get my £5 voucher...2 emails ignored and two messages on fb half answered and no one can give me an answer in store
Still no satisfying response”
“My word. Not much good being said about Morrisons is there. Not surprising really I guess. This company has a serious issue with BB dates, especially in the bread and cake departments. If something is bb, say the 26th October, and today is the 27th of October, it for certain means the quality is not as fresh as the day before. Do they mark it down though? No, they do not. Their so called fresh fruit is rarely fresh, with emphasis on their bananas. The strawberries much the same etc etc. Their prices are rocketing up weekly, making them almost as expensive as Tesco, if that's possible. Almost next to the store I go to there is a smallish Asda, in Dover. To make a test I went in there last week and bought some things I normally buy in Morrisons. How much did I save? £3.47p!! This was just on five items!! All Morrisons stores will be the same of course so it would be wrong to single out any one store as being at fault with prices. I mentioned Dover simply because I used to go to that one. Not anymore though. The one redeeming factor for the Dover store is the attitude of the lovely checkout staff.”
“Utterly outrageous and abusive treatment, I can not understand how they are still in business.
I have been doing my main grocery shopping on line for as long as on line shopping has been available. I am a wheelchair user and can't get around a supermarket to do a full shop, the most I can pick up in person in the supermarket is a few items I can place in my lap. Morrisons has always been my favoured supermarket, both for range and price of products, and for the staff who are unfailingly kind and helpful in person. It was with utter delight therefore that I noticed a poster recently on a train implying that Morrisons now delivered to my area, and I booked my first delivery - a full months groceries to come on my upcoming payday. I got a chirpy text reminder the morning before, and that evening, discovered that I was out of cooking oil, and went to see if it was too late to add to my order. What I saw on the web site was confusing. My order was showing as cancelled? No new texts since the chippity-chirpy reminder, but I checked my emails to be sure, and there was an email telling me that my order had been canceled as the payment had failed. Well, duh! I didn't get paid until the following day. I've shopped with several on line retailers, who all take payment the same day as they deliver, perhaps an hour or two before, so this surprised me slightly, but didn't overly concern me. So today I followed the instructions in the email, went on line, checked all my details were correct. They were. I'd updated them all the previous week when placing my first order on an old account I must have set up years ago . I reordered, and added the oil. And received a message 'Your order has been successfully placed' after the HSBC security password process went through as normal to confirm my card.
This evening, I thought I'd better check. To my surprise, I couldn't log on to the Morrison's web site *at all*. It gave me a message that my account was 'inactive'. I popped back over to my email ... turns out that within an hour of my placing the order this morning they had cancelled it again, and again without bothering to phone or text to inform me of doing so, again, saying it was because they couldn't "validate your payment method". I have no clue what their problem is. I saw the HSBC screen come up and confirm the card. In all my years internet shopping, of course I have had a couple of occasions where there were payment problems before. Once my dog ate my card and I ordered a new one, and didn't realise the dates were different because the card number remained the same. On another occasion I'd cancelled a stolen card after making the grocery order. Both times the supermarket rang me. And we got the problem solved straight away. And got my groceries maybe an hour or two late. Understandable. I'm not asking anyone to bring me groceries I haven't paid for, after all.
Morrisons however, don't take that approach, and don't seem to realise that phones are for anything other than spammy marketing texts. Sad, that.
So anyway, I rang their customer services number, and this is where it gets really, really bad. This is the point where the soap opera suddenly turns into a horror film.
I got through to what was clearly a call center far far away, in another galaxy, a different time zone, and an alternate reality. I was answered by a very rude and officious woman with a chip on her shoulder and a serious attitude problem, for whom pleasantries such as 'Hello' and 'how are you' do not exist. I didn't get to tell her the problem for quite a while as she snapped and demanded all my details from me before finally snapping 'whats the problem' at me in the kind of tone an exhausted and infuriated school principle uses on the 97th miscreant they have had to deal with that hour alone. I told her. I also explained that as a wheelchair user who was totally reliant on deliveries for food, this fiasco has left me without the means to have a dinner for today, tomorrow and possibly a few days after that while I try to get an alternative delivery sorted. It would have been a good opportunity for her to apologize on behalf of Morrisons for the inconvenience they had caused. Instead she just went on the attack implying that I was 57 kinds of stupid for not knowing by magic that they wanted to 'verify my identity' - and very confusingly, while the emails seemed to suggest it was my bank details they were concerned about, she seemed more fixated on my address.
(Dear Morrisons, there is a lovely document known as the 'register of electors'. Its one of hundreds of ways you could quickly and easily see that my name is indeed registered to my address)
Anyway, this story unfolds thus. If you want to be a customer of Morrisons on line grocery shopping, you need to apply by making a first order. Which is cancelled by default. But you won't be warned in any way that this is just a dummy run. If you complain, you will be derided as stupid for not magically knowing that this is how they do things. You then need to run the gauntlet of horrible customer service people far far way - if you are willing to take the initiative to phone them to find out why your order was cancelled. You will then once more be derided for being utterly stupid for not knowing that you were supposed to bring your passport, birth cert, 93 utility bills all from the last 5 days, a sample of your maternal grandmothers DNA, and hand it all in at head office, which exists at an undisclosed location, probably accessed through Diagon Alley.
Once you have done that, apparently, they might be willing to take your money and bring you some food. Until then, good luck, and if you experience serious medical problems due to being left without food due to their bizarre business practices, well, that's just your tough luck.
Of course, at any stage if they had just provided the relevant information, and communicated with me in a reasonable way none of this would have been a problem. The only text they sent was a confirmation that my delivery was coming. Their 2 emails claimed 2 things, neither of which made any sense, and their customer service person said something totally different again but which revolved around asking me to verify my identity. I don't have a problem with being asked that. I'd opened an account maybe 5 years ago or so to see if they delivered to my area, and at the time they didn't. 5 years later I go in, change all the details except my phone number as I've moved house and changed bank cards since then, and make a big, big order for a months food plus a shed load of drink and goodies for Christmas to take the pressure off next month. It would have been perfectly reasonable for them to ring me, and ask for reasonable confirmation. What is not reasonable is to just cancel my orders without explanation or apology, and refuse to take any responsibility when I explain that as a disabled person this is leaving me in a serious and dangerous situation. I always like Morrisons most because they seemed *more* human than any of the other big supermarkets. I will never buy so much as a loaf of bread in a Morrison's again.”
“Delivery quality is very poor!
Their website is unreliable. Make sure you receive an email every time you place an order or make changes to your order and give them a call or just switch to another supplier like ASDA otherwise you end up like me not being able to prove anything.
Rememebr you cannot return fridge items.”
“visited my new morrisons in acocks green done my normal shop as i did at asda only to find how much more expensive it is so i will not be useing morrisons again”
“Ok. Has anyone noticed the shockingly high prices in their stores, and the rate at which they go up? Is it to pay for the seemingly upcoming compensation they will have to pay out to thousands of staff? What a cheek. Next to their Dover store is an Asda. Now wouldn't you have thought that they would take notice of that store's prices and quality? Seems not. Dreadful company.”
“Today I went to Morrisons S Gyle, Edinburgh to buy tobacco and Morrisons claim that I don't have an identity card ... and they don't accept Romanian ID Cards because they are not trained. They cannot read my CNP birthday and I cannot proof my birthday. I felt awful, this is not normal.”
“I have just had a Fiery Phaal and may I say that I am left feeling disappointed. The dish itself had quite a lot of chicken in compared to your standard supermarket curries, however that's is where the praise ends. Just like another review the dish had no curry taste at all and indeed it was like a cheap hot pepper sauce was the main base. This is truly a shame as it could have been so much better, I for one will not be rushing back.”
“Just tried Morrison’s Fiery Phall. After much anticipation (hadn’t had a Phall for years) I must say I was left disappointed. This is not an authentic Phall. It had some heat but the sauce tastes as if the chef has simply poured a bottle of hot pepper sauce over the chicken and there is zero curry flavour in there. We finished the dish with our mouths intact and the heat was soon drowned out by a few sips of water. Morrison’s gained a lot of publicity when launching this ready meal. Guys if you are going to take the publicity at least make sure you have a chef who knows what curry should taste like first. Other than this Morrison’s is still the supermarket of choice.”
“You have now bought internet shopping into my local store what a big mistake you've made I feel you are turning the regular customers away whom shop there every week and now you can't get the fruit and veg you want also you have stopped doing the hand finished cream cakes I used to buy every week I stopped shopping in Asda because of this so it looks like I will be shopping else where my store is in rhyl from disgruntled shopper”
“I never thought I would write a review about a supermarket but this has to be done 100%!! I want to say a personal thank you to Joe - I believe Joe is the manger of Morrison’s in Reigste if this is wrong you should be Joe !
I want to say a personal thank you for your amazing act of kindness . My bridesmaid Emma got a phone call the morning of my wedding to tell me that Morrison’s had come to my rescue with krispy kreme doughnuts . krispy kreme basically let me down a couple of days before the wedding . I will never forget this phone call , it put a massive smile on my face .. can you believe it .. they were all eaten , Ben and I didn’t even have one � however , our guest devoured them and that’s what it’s all about !! Thank you Joe for showing me that we are still such a loving and caring nation !!!”
