“The staff, most of them anyway, may very well be friendly. The store may very well be clean, but that's not why we go there is it. We go there to buy food, and in most cases the quality of fresh items in Morrisons is very bad, especially their fresh (unfresh) bread. See another review here somewhere. How true.”
“I've been using morrison online for over 2 years and for most of that they have provided an excellent service. Unfortunately the last few months their delivery times have been awful. Late nearly every week with the usual excuse...traffic.
Tonight I've just had a call to say my 7.30- 8.00pm order won't be with me till at least 10 if at all.
Not good enough. Reliability is really important to me as I now have to alter my plans for tonight again!
So sorry for the wonderful delivery drivers who have to take all the flack.
Such a shame to see a once excellent service deteriorate.”
“Did online shopping for my mum as I was unable to take her to store. Ordered 100 cigarettes and although she was charged for them she only got 20. Took 20 mins on phone to get a refund. Customer service lady was lovely but not the point. Did it to save time but will think twice before doing it again”
“shopping arrived on time,excellent driver was well mannered could see that i was incapacatated and was extremely helpful love shopping in my loc al shop and when i do a big shop i do use morrisons,the store is bright and airy friendly staff and always helpful”
“Bad company with too many out of stock items. Misleading offers and out of alignment price cards. This is an old trick and not always genuine. Bad fresh produce. Not a good experience. Okay of not too fussy I suppose. Greetings cards are not only a joke but very highly priced. Too much hassle to use self service!! Keep away from them.”
“Morison more expensive them Waitrose!!!!! Bread I buy always the same !!!! Morisson price 1.50 but Waitrose is always !!! 1 pounds !!! I notes my bills for food in Morisson gone v high recently !!! Today wanted to peaches and on the shelf says OLD PRICE is 50 pence !!!!! When come to the till was 1 pack !!!! 2.85 pounds !!!!! So I refused to buy ! On on Gala melon on the shelf is written 2 for 3 pounds but price on the till was 1.75 each !!!!! Is horrible to treat loyal costumer!! !!!!!!! Like that !!!!”
“Camden: There seems to be no logic as to what they keep in stock. Common items just go missing for weeks at a time.
Recently they revamped the store so that the majority of fruit and vegetables are no longer prepacked, but you can select and bag them them yourself - great idea except that last Saturday out of 8 bag dispensers only 2 had bags in, and I took the last bag from one of them! This was at 9:00 am so I don't think there had been a big rush before me.
There just seems to be a general lack of interest from both managers and floor staff.”
“A terrible company that regularly runs out of certain items and fond of selling best before foods after the bb date and not offering discounts. People, no matter what you are told in store ie (oh but sir/madam, it's still fine). Well, it is not "still fine". It really isn't as fresh as the day before the bb date. Common sense really isn't it, but not, it seems, to Morrsions staff. Bb dates do not mean the food is unsafe after that date however. Ok. Let's clear it up. In a nutshell from the FSA. "Under European law, best-before (BB) dates show when food is at its premium quality, while use-by (UB) dates show when food must be eaten by before becoming a potential health hazard.
'It's up to the consumer if they want to eat food past its BB date,' says a spokesman for the Food Standards Agency (FSA). 'It only indicates that the food will "not be at its best".
'However, UB dates are useful. The manufacturer will have placed this information on the label to show when a food could cause food poisoning if eaten, especially important for children, the elderly and pregnant women.'
There we are then. All cleared up legally.”
“Have been using Morrisons online food delivery for some time now. The drivers up until this point have been great. Just had a delivery and the driver was very rude. He even threatened not to deliver my order - for not listening to him! Long story! I am shaking still even after an hour. Not quite sure what to do other than not use Morrisons again. I have used online shopping for years and years and never every had any problems or been threated like this before!”
“Staff are friendly, helpful and genuinely sincere - Ebay's guarantees are a great confidence booster when buying online - when things have gone wrong there system is quick and easy to follow to get positive results.”
“Er, most things went wrong. No skimmed milk on shelves. Out of stock of my potatoes. Eventually found an assistant who got the milk from the back. Asked for the potatoes, was told none at back either.
Queried all this at customer services. Was told the ordering system doesn't work and fails to order early enough. Milk not put on shelves ' because people might come in and buy it and there wouldn't be any left for other customers!' This is madness!!
Rang Head Office Customer services who rang the store. HO rang back and assistant manager said the milk conversation never happened and there were plenty of the potatoes out back. So why was I told there weren't!??? And why accuse your customers of lying, especially when there is a witness to the conversation?
These issues have been getting worse for months. The local Aldi is rammed and this Morrison's is deserted Only good thing is that the Morrisons car park is nice and empty! And likely to get more empty, I feel.”
“Been to Redcar store and a lady called barbara is a shining example of customer service..she saved me lots of time by showing me where the products were all the time smiling and chatting..thumbs up.”
“Been reading the reviews and have a problem with some. How on earth can someone give them four points and then give a bad review. Morrisons are, by and large, a seriously at fault company from their atrocious fresh produce to their bread and bad management locally. Staff moral in the stores I have been in is low at best, and the utterly ludicrous issue of them needing a certain amount of good customer feedback per week should stop. Supervisors harassing checkout staff and a too often running out of carrier bags in some stores. Fresh fish which has obviously been previously frozen and please, do check sell by dates!! Stop asking customers if they have a discount card. If they have one they will present it to you as they want the discount or whatever it is. Please do give those little FREE bags to put ones plants in and not wait to be asked for them. I am tired and weary of Morrisons stores, and yes, I know, I do not have to shop in them. I do try to get most of what I need elsewhere.”
