“I registered and shopped online for the first time today. I then needed to add to my order. I tried to log in but the system didn't recognise my log in so I asked to reset my password. The email was sent immediately and I reset the password and logged in to find that no orders were showing.
Well, then I had to call the customer service (customer service is not really an accurate description as I found out). They said I had spelt my email address wrong on my order so I asked what I could do about it. Basically NOTHING!!!. They just kept saying 'can't say because of securiy (no T was mentioned in the word!!). Soooo, I have no idea whether I will be getting a delivery or not.
Good service Morrisons, this was my first experience and it going to be my last for sure!!!!!!!”
“We've used Morrisons home deliveries for over a year now and I can't recommend them enough. I can count the times I've had missing items or substitutions on one hand, and when you do get a substitution it's a decent one.
The drivers are polite and always on time - they ring if they're going to be early to ask if it's ok but it's never more than half an hour. When they were late once I got a call from the driver apologising and could track progress on the website.
The customer services team dealt with my only complaint (a leaky shower gel) with a quick no quibbles refund and I got a refund when I left a duf review for a product (my only duf review!) even though I didn't ask for it.
I really can't recommend them enough and after poor service from other supermarkets I won't use anyone else now.
Well done Morrisons!!!”
“I would like to appreciate kimas ( store 20s) from fruit and vegetable department ealing broadway. He always working really hard and very happy to serve his customers .whenever anybody need any help his help is always ready. during my all visits in Morrison ealing broadway I have found him so hardworking and cheerful and helpful.”
“I have used morrisons home delivery twice, both arrived on time and drivers very friendly and helpful. My first delivery had NO substitutes which with other supermarkets there's always been at least 2! Second delivery just had one sub, it was cheese but sent a more expensive one, a different brand at the same price may have been better. All fresh produce had good dates on them, so no complaints here”
“Very few helpful staff. Customer ‘Service’ desk, “Help Here” desk and deputy Manager all totally unhelpful. Have twice complained: the first time I got no response whatsoever; the second time Morrison’s wrote and told me they had forwarded the Uncle Ben’s 2-minute rice to Uncle Ben’s because they, Morrison’s, did not make it! Uncle Ben’s sent a £3 voucher – for their produce - with a standardised letter. (The rice came out of the microwaved bag looking like turd.)
On a happy note, I once tripped over and fell in Waitrose. The staff were very friendly and helpful; they insisted on taking my name and address, although I insisted I was OK, if a bit shocked. Within 5 days they sent me a £25 voucher. No surprise that I now shop at Waitrose, particularly since the newest Morrison’s marketing effort, ‘Match & More’ is no use whatsoever.”
“I thought I would try morrisons in Ealing for my monthly shop I work out my menus see what is in the cupboard and write a list and go shopping then top locally I usually go to tesco
I have to say it was a total disappointment most of the offers were sold out the meat 3 for £10 mostly sold out items in places with wrong shelf edge tickets items with no prices complete empty sections
Service was good lady on pizza section and cashier very nice friendly and smiled
Company needs to look at availability of offers and gap filling
I can honestly say I will be going back to tesco and I need to go this month as I couldn't complete my list
Shame on you Ealing morrisons
Would be good to get some feedback”
“I bought today . The salted caramel profiteroles . Omg! They are gorgeous. Morrisons have excelled in this product. Please continue doing these . Please do not bring them out wholly for Xmas and Easter . These should be an all the year product. More so because salted caramel is the in thing !.”
“I was a customer off morrisons I live in blundellsands an travel to southport my self an family will never shop at morrisons again my self an family are hard working I am proud of Liverpool an the people in it I will never again give morrisons a penny of my money again ???”
“First time shopper with Morrisons very happy overall driver was polite and kept me informed I needed to contact customer services and was a refreshing change to speak to an actual person who delt with my query instantly will be shopping online with Morrisons again”
“I am start of by saying that i loyal customer of Morrisons. i have been choosing Morisons as they provide quality products in manner prices. As i recently heard the managing director talked on BBC 4 and discuss about how customer service is their main target for this year, in my branch of leeds city center but also in Wetherby which is my employment i saw many differences of how thinks have change in this sector, although i think they should focus a little bit more in the food quality. And by that said i mean the hygiene standards the government sets. I acknowledge that many of us will chose that deal that expires today which sometimes gives you up to 50% off the original price, you will consume it on the same day (before its expiration window) and that it. Well thats part of the story, in my surprise i saw many times the close-date expiration items been moved and gather on a trolley, it seems practical right? But what if this trolley was left there, away from fridges and at an above +5 Celsius? well the answer is simple, the food would go bad before that expiration date. i have purchase many times those deals but since i have many stomach problems in past years i now stop buying them. i wont stop there though cause as much as seen offer items rounded up on a trolley, i also seen yogurts, other dairy and meet products being left in a trolley unattended for long periods. in some of my visits to the supermarket i have seen several times a trolley of food somewhere in shop intended to be shorted in the fridge. to sum up, since the, in order to get the freshers food i ask stuff and i consult the expiry dates allowing for up to 2 days prior expiration date in order to ensure freshness. I would like to see some changes to this behavior towards food cause I would like to keep being their customer. There are many supermarkets which I am sure that the do the same, but I want my supermarket to be different. Thank you.”
“I would like to appreciate hard work and very friendly nature of Nipuni Cashier from self scans checkout in Ealing Broadway branch. a lovely Asian lady with her lovely smile always ready to help her customers and provide her best help to them. I am thankful for all the help that she provides to me and all her customers.
Radia”
“Having been intrigued by the other customer reviews for Highland Game Venison Grillsteaks, I bought some a week ago. I didn't find them at all fatty/greasy. They were very thick when cooked and had a very dense, fine, almost rubbery texture, and were quite all right to eat. I found the smell and taste strange, and not smelling of venison, but my companion who has a poor sense of smell enjoyed his. But I am surprised that these venison steaks contain little more than 50% venison, and are nearly 25% pork. And I'm surprised that their creator should choose to downgrade a healthy product like venison by mixing with pork which is perhaps the most contaminated of meats, unless organically reared. But this probably isn't important for most customers.”
“On 20th January 2016 I had the misfortune of taking a tin of soup off a shelf to put in my basket but the tin was open so it went over my navy calf length coat, over our shopping and in the hair of the elderly lady of 86 I was pushing in a wheelchair. The staff initially were great helping me and offered to dry clean my coat. It was cleaned 6 times and still the soup did not come out so now it is ingrained. Trying to get a replacement coat out of them is unbelievable. the insurers are delaying in the hope I go away. I have had three 30mile trips to the store in Dundee and each time I had to speak to someone else and retell what happened. The customer service is pathetic and the Insurers seem to be living in the past. All they have to do is go online price a similar coat and take the average it is not rocket science.”
“The delivery drivers work hard and most of the time deliver with in the hr time slot.but if they are stuck in traffice or running late they phone you to let you know or phone you if they can deliver early.”
“I would like to compliment the Staff at Mayo Avenue, Bradford.
When visiting family, we usually shop in the Mayo Store because we live too far from a Morrison's down South. We always receive great service, friendly and helpful.
This visit we found the service spot on. I would like to thank the member of staff who came to ask if I needed any assistance. I was temporary on my own ,husband off looking for an item, in my wheelchair.
Check out again very friendly and efficient.
I went to look at the flouristry section whilest hubby took the shopping to the car. It was so well set out with well tended plants and cut flowers. The assistant Sylvia was lovley and I complimented her on the display she told me how pleased she was with my response . The display looked like she cared and I told her so, her response was yes she did enjoy her work. The section was in its self very uplifting and the best I have seen in any supermatket.
Please let Daniel her line manager I have contacted you and say thank you the the management team.
Erica Kibble”
“GIBRALTAR MORRISONS is the only UK supermarket for miles around so they can, and do, sell what looks like good UK food to UK ex-pats but is in fact a factory produced effigy of the real thing. Full price, great labeling and packaging but most products don't taste of anything whereas the Ultimate Beef Rib defied all previous experiences of The Sacred Cow in that, in place of succulent tender beef rib was a conglomerate of white jelly-like fat
We did NOT feed the (copious) left overs to our dog!
Why do we go? The breakfast is OK and the Daily Mail at UK price. Sad isn't it”
