“First time getting shopping delivered with morrisons I was very impressed, they text the day before say if I want make any changes I could on the morning of the date I was getting it delivered they txt tell me the drivers name and registration number of.the van coming. When the driver arrived he was welcoming and friendly, the bags were all in labelled bags with frozen, fridge and cupboard so was alot easier put away. He went through the print off which is in the different areas they put the use by dates on and your savings made. When unpacking they had put a lovely gingerbread as a welcome gift”
“Went for breakfast at the Dumfries store, waited ages, it was delivered by a guy in his 50's I would say, who never said a word and practically threw the plates on the table, gave small one to partner and large one to me but more or less in the middle of the table!! It was then so cold we couldn't eat it!!!! Also when getting a tray, they were all piled up but all dirty!!!! Would never go back, disgraceful”
“Excellent delivery by Morrisons. Every item present and correct. Good value. Delivery man brought everything into my kitchen with a smile. Uses same set up as Ocado but miles cheaper!”
“I was struggling loading my car with shopping, when a woman who works at the store had finished for the day and was heading to car, stopped and put my shopping in boot then insisted on taking trolley back to the bay for me, her name was Tracy.”
“Was shopping in Morecambe had quite a few things in basket Rachel on checkouts said she would wait until I had loaded everything onto belt, she offered to pack for me, such a welcoming lady, smiling and chatting all the time. Then went to customer service to buy a lottery ticket I was served by Christine who is always very friendly. Love this shop.”
“Morecambe morrisons is my local store, it was lovely to see Doug general manager cycling in the foyer raising money for charity, he is so friendly, the staff at the store are always so so helpful can't do enough for customers. Keep it up.”
“I was in Morecambe store shopping, I ordered some flowers from a lovely lady named Sharon she made me a beautiful bouquet, i found the staff to be very helpful, one checkout manager called Nicky was very helpful when an item I had would not scan. Lovely helpful people, enjoyed shopping”
“I was very impressed with the manager Neil at the Grays Store.His Customer service was excellent and a fab smile too.I was also very happy with the service that Teresa gave me too.Neil and Teresa were both very helpful .Thank you.Carol from Grays.”
“After having a lovely breakfast at your Salford m53pj store I went to another city to do a days work. Arriving at Work I realised I had left my coat containing valuable items in your store. I phoned the store and they told me they had it and would keep it safe until I could get back to the store the next day....I send my thanks to all staff . Well done Morrisons.... Robert Waller. Hull.”
“I often shop in morrisons Solihull and the other day I asked the butcher whose name is dave for 2 8oz fillet steaks well he huffed and he puffed and made me feel inferior he was so miserable I told him to forget it I wont be shopping at morrisons again”
“Morrisons BEVERLEY
Absolutely disgusted by staff at Morrisons Beverley. A staff was chatting with few customers while I was waiting for him to finish talking and ask for help regarding a cereal which I buy regularly . He completely ignored me and started walking away. I followed him and he started walking quickly. Once I caught hold of him he was absolutely useless. He said NO and didn't bother to go a have a look.
Then I found 3 staff chatting and when they saw me approach them one gave a very disinterested look and passed me to a different staff who said it must be in stock and to come and have a look tomorrow and started chatting straight away.
I have been going to morrisons in beverley for 5 years and it's always been the same.
Sort out your lazy staff Morrisons!!!”
“I could swear there bread as got smaller,gone back to aldi, morrisons seem to be a big profit making company no wonder there failing,saved a fotune at aldi, morrisons not for me ever again.”
“Morrisons Aldershot. When for breakfast. Ordered the half price all English breakfast for 3 of us. Asked if we could skip the baked beans, only to be told that we couldn't swap any of the items. We clarified that we did want to swap any items but wanted an item off the plates. They went to check and were categorically told that you had to have what it came with. it was policy. I explained that we just didn't want the beans served. No they said. Then we asked for separate plates so we could scrap off the beans fro our plate. I was so incensed that I had to speak to the duty store manager. I couldn't believe how rigid the staff were. We weren't asking for anything more just a bit of common sense and to omit serving us the beans on our breakfast plate. The store manager was very apologetic.
I thought that for a company that so called prides itself on its customer service, it said a lot about the customer café section heads lack of leadership and managerial style that they didn't empower their staff to be more customer responsive. Hopeless!”
“I was shopping in morrison Walsall the one by the arboretum and was approched by a member of security and was acused of shoplifting this was very embarrassing.I was escorted out even tho they did not search me even tho i insisted. I work in retail myself and i understand the prosedures but i will NEVER shop in tha store agen i hope this is looked into. Fui the security guard was Chinese and ok one week comunicating a socialble the next throwing me out the store”
“Went to Morrison's at Hunters tryst Edinburgh, Went to the till 10 items and under, I went with a basket, with 3 bottles of juice and 11 small items, she moved to the other tills as I was over 10 items. I didn't count the small items so don't know how she counted them in the basket, anyway I went to another till and eventually got served, I explained this to the till operator , and she agreed that was over the top, and when is at the till she lets people in for items of 14.I filled in a survey , and then received a phone call from the store manager backing his assistant 100% up, Now I understand about where to draw the line on the amount of items in a basket, but she was a jobs worth, and she could not see I had 14 items in basket, as I thought I had 10 and we had the basket in the hand, last time in this shop, I would love to stand and watch how she counts how many items are in a basket, and I don't think this is customer service at all.”
“Scotch pies-3 for the price of 2 as advertised for weeks in our local store. One snag they are packed in 2's! Reported this twice to staff members who promised they would take this up with their"boss". This is a not untypical trick at Morrisons which must be aimed at customers who are either in a big hurry or not paying attention to things like goods which are pre-printed e.g. £2.00 followed by an almost invisible "per Kilo". They then end up paying £3 because they have bought1.5 kilos. Do you wonder that there is now no problem in securing a parking place in Morrison's car parks. Not like the good old days!”
“Just had my first home delivery- I've never ordered supermarket shopping home and gave heard pleanty of horror stories about lateness, weird substitutes, rude staff. But decided to give Morrison's relatively new service a whirl
The slots you book are one hr long, so more precise time than asda and only a poubd delivery! I booked 12-1pm and it arrived 11:50 but that was fine for me. The chap was lovely and explained my receipt to me with all the use bys on, went and got my shopping from his van and bought it in for me , said I could feel free to check through it there and then in case I wanted anything taking back, was all packed in fridge, freezer and cupboard bags. My only possible criticism is the first delivery insntjve could have been better, but got a free gingerbread man can't complain. Everything I ordered was there and in Good condition. So when you book yourdeluvery slot o line it tells you if anything on your list won't be in stock, when you can order when it will be and suggests a range of replacements (all before youve paid)
So compared to the horror stories I've heard notbad at all!”
“Bought a box of morrisons own size 5 nappies and they are terrible. I have tried lots of different supermarket branded nappies and these were by far the worst. No absorbency at all, to the point where my daughters clothing was constantly soaked no matter how many times I changed her. Wouldn't recommend to anyone.”
“I never order for home delivery but I thought id give it a go, it was bang on time. The delivery Man was lovely he explained that in future if I wanted he would check the meat was fresh and veg with me and told me where the number was to ring if I wasn't happy with something. All the food was lovely and fresh. Very happy.!!!”
