“The lady that was helping at the self-service counters at the London Peckham branch was very rude, and slow to help. Had an unwelcoming face and her manner was, 'I couldn't be bothered'. This is not the first time. I will definitely not be shopping there again!”
“My parents are both 86 years old and as my mother still drives they visit Morrisons once a week. However, they find the goods of a poor quality. Recently they bought steak but were unable to eat it as it was tough and full of gristle. Regularly they have had to throw milk away even though it has not reached its sell by date. As the store is close to their home it is very convenient to get to they are saddened that they now have to drive further to shop at Sainsburys. Isn't it a sad state of affairs that management allow this to happen even after the end of year profits showed that Morrisons was losing sales.”
“Jack on oven fresh was helpful and polite towards me, he also helped find a product which was on a different department! Great customer service! Asset to your team”
“I go to Morrisons in Bacup on a weekly basis. I can sometimes struggle finding everything I need, and get easily frustrated by this. However, every time this has occured a young lady, always wearing a green vest, on check out, called Heather, is always there to help. She always has a smile on her face. She makes shopping for me and others I know a pleasant experience, instead of one I use to dread. Unfortunately, i do not know this young girls last name. This lovely lady deserves a reward for all she does for me and others i know. She always goes beyond and above. The world needs more workers with this mind set.”
“Needing a quick sandwich today, I decided to treat myself to one of the more expensive ones, a New York deli one, at £2.59 for a round. I opened the bag, from the back, took out the plastic container and Everything fell out all over the place. There was no indication that the inner, plastic container was not sealed and it was not possible to see this, without turning the bag back round. The top slice of bread just fell off, as there was no scrap of butter to hold it in place and I had meat, lettuce & tomato all over me.
The filling was quite nice, but whole thing was ruined by the cardboard rye bread, which screamed out for a layer of butter. What a disappointment!”
“Customer service and lack of knowledge on consumer rights by Sikander (duty Manager) is non existant.
My wife purchased a PS3 controller for our children a couple of months ago. A few days ago it developed a fault. Luckily we still had the receipt and I took it to the Morrissons store in small heath. I explained the fault to the duty manager who was at customer services and he clearly stated I would have got to contact sony for a repair.
Now I do know a bit (i think) on consumer rights. My contract is with Morrissons. On behalf of myself they should be rectifying the fault with the controller and dealing with Sony.
I tried explaining this to the duty manager but he was having none of it. I asked for the telephone no for Sony. His reply was 'I haven't got it and by the way the controller has got some wear and tear'
Anyway I decided to end this conversation as I knew I was not getting anywhere and will now speak to Sony directly.
By the way Morrissons management if you have children you will know that children do play. Wear and tear happens. My PS3 controller has got some light scratches on it.
Lost another customer. Their loss.”
“Amazing customer service at the Canterbury store. I was served by a new employee and she was so polite and apologetic that things took longer to do as she was new. However i don't think they should be putting under 18's on the checkout as it takes alot of time to get a manager over everytime to help out the operator. This is not the fault of the cashier and i noticed some rather rude customers ahead of me. Her situation is totally understandable and i was impressed and comforted by her politeness and consideration for my time.”
“My wife went to our local Sittingbourne store this evening and at 19:15 hrs tried to order a proffitter role desert to which the staff member refused to make one as they had already put away the cream and washed up my local asda always make up fresh deserts right up until store closing time to be told that we would have to go back tomorrow think I will go back to asda from now on there staff are much more helpful and friendly”
“I was in the great Harwood branch was disgusted how the young Asian manager was speaking to a member of his staff I am a manager myself and I would never speak to a member of my staff like that I think their is definitely a training issue needed in man management people have feelings and don't need power tripping managers intimidation is the worst kind of management”
“Worst company for service - placed my first order today for it to be cancelled the evening before it was due to be delivered. When I called I was told it was for my protection against fraud and could I send some proof of address in (which I did) - in the end my delivery wasnt available and they wouldnt even through in a token gesture (come on free £3 delivery isnt that much on a £305 order is it).
Well needless to say - Hello and Goodbye Morrisons - Good Luck (as with that service you will need it).”
“Whatever you do, don't leave feedback on Morrisons online store.
I'd assumed that, as for most websites, the comments you leave in pop-out feedback boxes are anonymous. I use these to leave varous comments (gruntled or otherwise) which do not require a personal reply or any kind of action from the company concerned. Yet after leaving a few comments on the Morrisons site I received a phone call from them in which I was told that they had received several 'emails' from me. Since the word 'feedback' was never mentioned, I couldn't understand what the woman was talking about - I definately had not emailed them and told her so. It was only after I'd concluded the call that I realised that it must have been the feedback comments that had generated the call.
Now, my comments were not rude or anything, but I had assumed they were anonymous and had no intention that they would be acted upon in this way. It all felt a bit 'Big Brother' - ish and left me feeling distinctly uncomfortable.
By and large I rather enjoy shopping online with Morrisons and hope to continue, but I'll certainly not be leaving any more feedback after this experience and I wouldn't advise anyone else to do so either.”
“It's really sad that morrisons use dodgy solicitors who use scare tactics to put people of claiming from them. My mum slipped on spilled milk in morrisons Chalk Farm and after staff were told they refused to see if my mum was ok, they did not fill out any incident forms and they did not clean up the spillage up to 10 minutes after being told. My sister had to put a basket over the spill to help keep other people safe. My mum twisted her knee and hurt her muscle which stopped her doing things comfortably for around 2 weeks. Now your using your solicitors who use scare tactics to try and stop me claiming. I will be sharing my story over Twitter and facebook and any review sites I can find and if you don't come back with a offer soon I will be using a claims company. You failed in your duty of care towards your customers so now fix the problem and compensate.”
“Very poor customer service today at wednesbury store, returned a bag for life as I had only used it once and the handle had sheared off causing me to drop my shopping all over the bus floor. Was told they are not replaceable ?. What's the idea of a bag for life then ? Returned item last week as it was 6 Months out of date to be told we do not check sell by dates No wonder they are losing out to lidls and also they don't deserve the custom.”
“I was treated like a shop-lifter when attempting to return an item on Monday. Complete lack of discretion or acceptance of my situation from customer service staff member Laura at the Aberystwyth store. I was told to return with more information which I did on the following Wednesday. Totally different customer service experience, Leo and Anthony the store manager were brilliant and did all they could to help put things right, but the wider circumstances behind this story and the way I was treated during my Monday visit mean I will never visit a Morrison's store again.”
