“An absolute disgrace - Morrisons Burton upon Trent cafe. Been coming here for years but today 20th August 2017 was disgusting. Rude staff practically every table with dirty pots on, dirty pots at till, no one around to serve, customers waiting for basics milk for tea. Slow unmotivated staff, no supervision or management around!!!”
“I have always had a good experience with Morrisons' delivery, up until tonight. It really takes just one bad experience. The Morrisons delivery guy left with my groceries, and did not answer when I tried calling him back. I live in an area where there is a gate, so I have to go down and open the gate for him (it is written in my account details). When he called, I could not hear him properly, so he hung up on me. I ran downstairs to open the gate (took max 2 minutes), and I saw him drive away. I tried calling and texting him, but he obviously never picked up nor replied. This is the worst service and is an unacceptable experience.”
“I called to confirm an on line offer was available in store @ Pontefract, Sandy Miller and Gemma Machen went out of their way to put my purchase to one side, it was all ready for me to collect, no hassle and really helpful staff. 5 * service I couldn't ask for more, thank you
James”
“The delivery driver was prompt, very efficient and friendly. She explained single substituted item straight away even though I had already been made aware by e-mail. She also spotted a leaking bottle of water that I missed and made a note for refund immediately. Dealings with customer services via e-mail were also courteous and positive.
This is the second time I've used Morrisons and am now using them in preference to other on-line supermarkets. My previous choice was constantly out of stock of items I wanted. So far Morrisons is good. They also sell a few brands that I really like and can't easily get from other on-line supermarkets.”
“Having been housebound for some weeks I decided to shop on line with Morrisons. I am so pleased that I did - their delivery experience is second to none - I choose when I wish my groceries to be delivered - and the care and kindness of their delivery drivers is 5*. I will continue using Morrisons now and for the future.”
“Useless.....bought avocados on offer..... got charged full price at the till....were supposed to be ripe and ready.... were like concrete.... impossible to cut in half..... rang up to complain but just left on hold- twice..... rude woman on phone....nothing was Morrisons fault... will not be going back....”
“The wheels have dropped off this supermarket firm. Staff morale poor, staff cut-backs mean lousy service and shelves empty at all times of day. Management is poor and seldom visible. The only good thing now is their home delivery service. Never go to stores these days.”
