“""sincec refurbishment of the Pakefield store, thigs have gone downhill. Took ages to get signs changed to sow whewre goods were.Lots of complaining customers, two weeks later they printed a store map- Yer Aldi did their refurbishment map BEFORE the refurbished. Car parking was a disgrace during alterations and now there are no seats for weary customers, despite assurances all would be complete by 25/7/17. There was several seats till 10 days back, they vanished and we are fobbed of with the excuse they will put in a bench.No consideration shown to the elderly or infirm. I also want toknow if teh meat is killed inthe Halam way- if it is then its goodbye Morrisons”
“Because l could not find a item, l asked a member of staff for help and although this was not his department he still solved my problem efficiently. I have also had to seek advice from customer services.Again excellent service friendly and curtious.”
“Melton Mowbray store. I don't use Morrisons very often but my experience today has put me off completely. The checkout operator obviously knew the client in front and continued to have a personal conversation with her. Took ages to scan her goods whilst pausing in between each item to chat away. My goods were all on the conveyor belt whilst I waited and waited, watching other customers at other tills complete their transactions. Very rude on the part of the assistant and very unprofessional.”
“Dear Morrisons,
Can you please explain to me why the Villa Maria wine has previously been £7.50 in your store and suddenly it's £9.50..( I didn't realise until I looked at my receipt at home). I didn't return it, as after the day I had at work I needed it!!!!.... Tesco and Asda still have it at £7.50. I'm a regular Morrisons customer, and would prefer it to stay that way. I think a £2.00 increase on a bottle is extortionate. I pass a large Tesco, large Asda and 2 Aldi's on my way home from work just to shop in my local Morrisons store. Now that's loyalty!!! Come on Morrisons, we locals don't like to pay an extra £2 a bottle.
Regard
Maire Kelly”
“I try not to visit this store too often as is seems to be run by imbecilles.last time I lady on checkout was so slow it was untrue then it was staff changeover and all I heard from her was all about her ailmontsvisistedailmonts long it would take her to walk down the to the staff room doom ailsedoomoom !!! Today another mature lady on checkout who was more interested in what was happening elsewhere in store. It took her so long to give the guy in front of me his 47p change that her till alarm was going . She made no eye contact with me just looking around and at some points nearly standing up to have a good look. The amount was mumbled to me I put my card in after waiting nothing so I redid my card she then decided to press the button.another mumbled response.are you employing retards .shall not be rushing back .management pull your finger out this is the shop floor I shall vote with my feet .totally SHIT”
“Morrison cafe in hoddesdon, clearly the staff in there are lacking education. My food was incorrect when I approached the cashier he began to argue with me about my order. Disgusting behaviour. He hadn't even taken my order to staff with. The so called manager of the cafe not much better. I manage care homes I will not using the store or any othe Morrisons store in the future. Go sainsbury food is fresher and serve better.”
“Kirkby in Ashfield store. Bought meat for a BBQ and extremely disappointed. Really stringy and uneadable. Threw it all away. Quality of produce going downhill rapidly. We only use it for convenience but won't be making that mistake again.”
“I visited the Petts Wood store yesterday and l would like to mention the professional service I had from Neil on the meat counter l use this store on a daily basis and l find all the staff very helpful but l wanted to mention this particular occasion.”
“Went to shop in store at Morton palms Darlington due to an incident ended up being called a prick by one of duty managers tried to complain to other manager their but to no avail was given no to phone by girl at customer service I called same day spoke to young man who said he would sort it out and get back waited several weeks had to ring again spoke to manager who said would sort it previous person had not reported full facts and get back few days and get area manager to ring waited a few weeks again rand again told had problems with system and would sort it told then I was going on holidays till 24/8/17 said would ring back then rand while I was on hols then rang again to day .My main problem with thisl is a was inform
Ed by various people that the management in this company are a law to themselves .and cover each others backs the store managers have done this and I also think by the results of the complaint the customer services are in the same boat and none are customer focused may be not properly trained as it seams they do not listen but just talk away as if they are right .It is not the shops and lower staff that is the problem but the full management are they trying to run the stores down I heaved shop with them from when it was a proper family store but now I am Moe convinced that what a was told is true we will unfortunately not be going back and will not recommend them to any one as the store has been let down by the people who run it and let down the front line staff.”
“Disgusting behaviour from staff no customer service skills or communication with the public as they are workers . They staff swear at you Infront of Other staff and they don't care and ignore you . Really really poor staff need social skills training. Shouldn't have staff with bad behaviour, bad language and attitude. Giving a bad name to the company Morrison keighley. I required help even the senior manager started arguing with and making false accusations when I went for help disgusting”
“Everything I needed was available, the shelves were well stocked. Prices were competitive. The checkouts were all staffed and I got straight to a till. The assistant was very helpful.”
“Stopped shopping at Morrison’s Cribbs Causeway Bristol two years ago as their standards had really dropped, a week ago I thought I would do some shopping there, well what can I say it’s exactly the same as two years ago nothing on the shelves, hardly any milk, no staff around to ask and the cashier was in such a rush basically throwing my food at me to pack into my shopping bag everything I purchased got squashed why he was in a rush I don’t know as there was no one else behind waiting to get served. I am now returning to my normal super market for my shopping will not be returning back to Morrison’s”
