“Spoke to a young man on the Direct Line Motorbility customer service line what an absolute star nothing was too much trouble he was kind polite and professional.he made what is usually a problem for me to communicate correctly into a chat with a friend amazing customer service thankyou so much”
“I recently had the pleasure of purchasing a Hyundai Kona N Line Electric from Kam at Just Motorgroup Hyundai Preston, and I couldn’t be more satisfied with the experience. From start to finish, Kam demonstrated exceptional professionalism, knowledge, and a genuine commitment to ensuring I found the perfect vehicle to suit my needs.
Kam took the time to thoroughly explain all the features and benefits of the Kona N Line Electric, making sure I was fully informed before making my decision. His expertise and passion for the vehicle were evident, and it truly made a difference in my purchasing experience. He was patient, attentive, and never pressured me into a decision—qualities that are rare to find in a salesperson.
The entire transaction was smooth and hassle-free. Kam went above and beyond to make sure everything was taken care of promptly and efficiently. He was also incredibly responsive to any questions I had, both during and after the purchase, ensuring I felt confident and comfortable with my new car.
The Hyundai Kona N Line Electric itself is a fantastic vehicle, and I’m thrilled with my choice. Kam made the entire process enjoyable and stress-free, and I would highly recommend him to anyone in the market for a new car. If you’re looking for top-notch service and a salesperson who genuinely cares about your satisfaction, Kam is the person to see!
Thank you, Kam, for making this such a positive experience. I absolutely love my new car!”
“I’ve been with Motability for approx 16 years . They always helped me and when I needed to change car early was not problem . But also at times of 3 yrs I was still happy with my car I thought . Why be gready and get a new car just because I can . So I stay with my car 4 yrs . I helped them as they help me . Nothing is ever a problem and I have total piece of mind . Perhaps if people work out the total price they pay for a new car . Insurance and up to 3 driver gold breakdown cover . A change of car should I need to and all the other benefit . Free services . Free tyre service . Windscreen . Well everything and they give you money back if you look after your car . Reallywhats to moan about in my experience and in my opinion a great job done and I thank you all for being there when I’ve needed help . Is nice when people work together and not just moan . Wow everything you get included for your disability mobility 4 weekly payment . What a bargain and a joy to deal with . I thank you all kind regards and pls keep up your good work mr Jason dadds”
“Today I had a very flat tyre, Motability very helpful, and the RAC have been superb.
The tyre was attended to by the roadside, they came to us within a half an hour.
The tyre was removed and he has now taken it to the nearest quick fit tyre place, abd is asking if fen to check the rest fir me and took measurements with him to report the other tyres. Now that to me is absolute excellent service. The guy who came out was really polite and couldn’t be more helpful.”
“Absolutely second to none customer services. Look and learn others...this is how is done to perfection. Polite, helpful, patient, caring and you're treated like a human being.
Any issues with my first car were dealt with immediately and when I stupidly picked an unsuitable second car for my needs, Motability were behind me all the way to get me into the right car. No fuss, and nothing was too much trouble for them.
The staff at customer services are superb.”
“Service was excellent Alisdair was very professional went over and above to insure was happy communication was excellent as updated on a weekly basis can’t recommend enough 10 out of 10”
“Customer service staff are so helpful, there is nothing too much trouble for them. I had to wait a little longer than usual for them to answer but only around 8 minutes. This is common for all contact centres. Helped me with my insurance queries and also my change of vehicle. I certainly couldn’t buy a large suv myself for small deposit and low monthly fee so think this is an excellent scheme. I understand less choice of car and longer waiting times but this is not just effecting motability but also private buyers too. I have had three cars on the scheme.”
“Motability are great and is a great…
Motability are great and is a great opportunity for some of us to have a car without the aggro of owning your own car. Expensive at £3000pa but still. However greatly let down by the most awful dealerships at Nissan originally, and toyota secondly, who really couldnt give a stuff. I finally had to give the car back after 2 years as the service was so poor and stressfull dealing with the chumps. Motability were exemplary in their support at all times and gave me a partial refund on my advance payment and also a good condition bonus even though i was returning car early. Well done guys and thank you. Shame we have to use the dozy dealers if we're limited for choice locally and it shows.”
