“Horrible experience with Motea...they've lost the quick fasteners to fix my saddle cover (during/after renovating my saddle)...now they claim that the quick fasteners were never present on the saddle when it arrived at their warehouse. I have pictures of just before the saddle was sent to them (with quick fasteners), but they keep on stating that they received my saddle without quick fasteners. It's my word against theirs, not difficult to predict who's going to loose this discussion... FYI, the quick fasteners cost around 45 USD ! Absolutely not done, customer service = 0.”
“Ordered a gel seat. Apparently shipped in a few days. Now in Customs in the UK for last 2 weeks but cannot contact their shipper (UPS) to find out why. No response from emails to Motea and their "help" page is useless. By way of comparison I ordered some crash bars from Heed in Poland on a Monday night and I received them on the Friday morning of the same week. No comparison in service and won't be using Motea again.”
“I wasn't sure if I would buy from motea after reading negative reviews. I purchased side mount plate for my HD well delivered item as described very pleased I really recommended”
“Scammers and cheaters!
Awful experiences. I bought 8 items and they said in the website 4 - 6 days. Now, I am still waiting for more than month!!!!
Do not trust this website. They are scammers and cheaters!”
“I would give negative if I could.
Misleading information online. And when I spoke with them via email, condescending, rude, abrupt, insulting. customer service- they need a lesson in that, racist…. Just because I’m english….
DO NOT BUY FROM THEM.”
“Shipping times on website wildly incorrect. 4-6 days was in reality 2-3 months. I had to email them and ask why my item wasnt delivered after a couple of weeks.
Customer support equally bad. Only generic answers that ignore what you actually ask.”
“After reading all the negative reviews, I was concerned since I had just placed and order with them. However, the parts showed up within a few days from ordering, and they were amazing quality, and packed almost too well! So far I'm very pleased and will definitely order again.”
“I bought parts from MOTEA online. Not EBay. But MOTEA on EBay is still the same company as MOTEA shop yes? I put bad review comments on eBay and astonishingly their defense as a company of my ill treatment is that they are a different department in that same company. Astonishing! My comments are not ‘ill comments’ they are the truth and the evidence of this will stand up in any court of law.
MOTEA company originally lost my goods, refused to acknowledge this, then after my paying import duties which were not clearly listed on their website, and are still not clearly listed, the goods arrived badly damaged. The paltry €30 that the company offered will not cover half of the import duty. I would have to pay for the goods to be repaired or send them back and incur more cost (more than €30) as they only cover £3.60 of the return postage fees.
Put yourself in my position. Their service is appalling at best! BUY FROM SOMEONE ELSE.”
“If I could give a -5 for this company I would. Quality of parts are sub par and if you buy wheels from them with spokes I guarantee they will snap from the center of the hub. I was told they were made of aluminum. Who makes spokes out of aluminum? 🙄 Please find another company to buy your wheels. Their customer service is rude and they do NOT give refunds and after reading the other reviews I highly doubt you'll even receive them!”
“Awful experience, bought 4 items for a lot of money, they never sent anything I purchased, one of the items they sent even got delivered to a different address according to the online tracking, I emailed them about this then the next day the tracking info somehow CHANGED to show delivery to completely different address (I screen shotted everything for proof), both the addresses it claimed this one parcel was delivered to WHERE THE WRONG ADDRESS, one was a completely different county!!! The next order was for over 300 EUR and was not even sent to me. DO NOT UNDER ANY CIRCUMSTANCES USE THIS FRAUDULENT BUSINESS.”
“Absolutely terrible customer service.
Very delayed replies and very bad customer service staff! Item arrived very damaged and painted atrociously.
£50 import charges. A small % refund offered to compensate the damage that wouldn’t even cover the repair! No understanding that returning the item is pointless as for them to receive it back it would cost and then cost another £50 import for me to receive another!
Literally the worst company I have ever purchased parts from!”
“AVOID AT ALL COST!! WORST EXPERIENCE EVER!!!
Worst experience ever with online shopping. I bought some side bags for my motorbike ( as I suppose to travel trought Europe from the 3 of June )at the beginning of Abril that supposed to be delivered in 10 days time, Nothing as been delivered and after 15 days I wrote to the company that told me that the delivery time was 55 days, and was scheduled for the 26 of May. Still nothing happened so I wrote again the 27 of May and they assure me that will deliver on 4 of June. That was very late but I reschedule my tour cross Europe for the 8 June. Nothing been delivered yet again, and ones I went back to the company they told me that still don't have the side bags, and I'll have to wait 6 to 8 weeks !!!!! And if I didn't like it I could order from someone else, when I've been already waiting for 70 days!!ITS A JOKE!!!
I ask them to find a solution and if they could offer me some different bags or I I had to ask for refund, explaining them that I lost by old debit card and that de refund had to be on the new one.....wait for this...
They wrote an email blaming me for the delay telling me that I knew it already and that they refund me on the los card!
They are scummers! Be very aware! I have to change all the plans of holidays that I did after one year of hard work, as it was impossible to leave without bags, and with a very thight budget .
AVOID AT ALL COST! Horrible customer service, hopefully the lady on customer service will loose her job, as she doesn't know how to do it”
“I was gonna order from this company, but to many bad reviews for me even to consider buy from this mob.
Had to give it a star rating to express my views”
“Poor and extremely rude customer service and guidens in according to products.
No solution was found, and the person I talked to was not interested in finding s solution.
Maybe the products are a bit cheaper than other stores, but just pay a bit extra then you don't have to deal with this company.”
“Bought wheels and according to the description, you only have to change one bearing. Whhels arrived poorly made, not proper spokes, cost close to £270 on top just to get them to work. Would not recommend this to anyone. Misleading description and standard reply to emails. Come one Motea, refund the monies I paid.”
