Motel Rocks Reviews

Name: Motel Rocks
Address: Unit 27 Hunt End Ind Est Dunlop Road, Redditch
Rating: 1.37

1.4 Rating 208 Reviews

8 %

of reviewers recommend Motel Rocks

1.4

Based on 208 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Motel Rocks:

MotelRocks.com is the official website selling Motel Clothing. The clothes are aimed at fashionable girls and ladies with amazing proven sales in Selfridges, Top Shop, Cult Clothing and House of Fraser, not to mention smaller independent stores...Republic and Bank are desperate to take the products for Winter! ASOS are an online retailer, but no more websites will be opened to compete with the official Motelrocks store. The hype is out there already and people want to be on board. Motel is loved by Lily Allen, Little Boots, Alesha Dixon, Shingai of the Noisettes and Peaches Geldof to name but a few.

Visit Website

Phone:

0800 195 8589

Email:

customerservice@motelrocks.com

Location:

Unit 27 Hunt End Ind Est Dunlop Road
Redditch
B97 5XP

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Motel Rocks 1 star review on 27th April 2023

Anonymous

Anonymous // 01/01/2019

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“Placed my order on the 16th of May, still haven't received it and it still hasn't even been shipped to Portugal. Their cc representative told me it would take 4 to 8 working days but today is the 1st of June and it's been more than that. Customer service is refusing to refund me my money and simply are ignoring my emails. Not only their cc have lied to me but also scammed me. I don't know what to do but this is simply a disgraceful attitide towards the customers and they have scammed me for money...I want my money back and they are refusing to refund it. Should they not refund me my money - I hope their business will close because treating customers like thaf is a no go.”

Helpful Report

Posted 3 years ago

“Clothes were poor quality, cheaply made. Bad sizing - I’m an Australian 8 so bought a size small (what the ‘models’ wear) but it was massive, so big. I think about an Australian 12. Then I had to pay $25 for return shipping, which took a month. Don’t waste your money.”

Helpful Report

Posted 3 years ago

“The quality was garbage for the price you pay. Also had to pay 75 dollars on a $200 dollar order in duty fees (shipping to Canada). Not worth the money at all. The item also fit way smaller than expected for a size small. Do not recommend and suggest you save your money.”

Helpful Report

Posted 3 years ago

“If I could give this company a zero I would. My 13 year old daughter asked me to purchase her clothes from this site. First they don't tell you it's in USD but no problem I paid it. Then they add $17 for shipping. Rip off for 2 pairs of pants and a shirt but great. I paid it. Then I get an email 2 days later saying I owe them $96 for duties. The clothes were $195 USD (ALREADY A RIP OFF) and now you want 50% more in taxes? I asked them to cancel my order and the best I got was sorry pay us the duties and we will refund your money at some point. You're joking right? I buy online daily like everyone else and this has never happened. So not buy anything from this site you will be disappointed for sure. Service is terrible a d their policy is even worse.”

Helpful Report

Posted 3 years ago

“Placed an order with them, they delivered it to the wrong place, I am within my rights for them to redeliver/refund as they need to fulfil a contractual obligation with me when I placed an order with them that was accepted. However, they need to "investigate" even though the courier gave them photo evidence of delivering the parcel to a completely different location!!!!!!! £200.00, they ripped me off! Also, I posted on social media and they deleted the post so they do not give customers full transparency of what they are about. If they were reputable they would have addressed my concerns and also provided better customer support/service to reassure me that they would not take my money and deliver my items. DO NOT SHOP WITH THIS BRAND, stick with reputable, trusted ones only to avoid the headache, stress and frustration!!!!”

Helpful Report

Posted 3 years ago

“Disgusting Placed my first order and parcel arrived with half the items missing. No paperwork provided or information to advise if missing items are in another parcel. When I check my account tracking number for all the items are the same but over £200 worth of items missing from a £341 order.”

Helpful Report

Posted 3 years ago

“Out of the bag, the material is cheap. I ordered some snake skin pants and expected the material to be something it is definitely not. AND THE SIZES ARE FREAKING SMALL! I was weary buying an extra small, I am a size 4 and have a toned body and these pants were too tight even though they advertise xs as sizes 4-6 (seriously?)”

Helpful Report

Posted 3 years ago

“US buyers beware...returns are $23! Ridiculous. I am normally a size 4 and ordered a size small (which fits a US 4 - 6) and the pants BARELY buttoned. This would mean I'd need a medium (size 8) for it to fit. How is there such a big size discrepancy that I go from a size 4 to an 8? I even measured myself before buying. If you feel like taking the risk of buying anyway, go TWO sizes up...and don't rely on the sizing chart because it's wrong.”

Helpful Report

Posted 3 years ago

“Im grateful to not have bought anything from this company because they love to steal the work and profit off of talented POC women. They should pay her for her work, for stealing her ORIGINAL designs and ideas, for stealing her campaign all together and advertising it as their own/ that they worked together. No yall didn't. Yall said you aint taking on any collaborative projects after IMAJ (the creator of the design you stole) and had the AUDACITY to post a VIDEO online saying that yall were the ones who figured out the 'secret to the dress' she made. You also stated that she shared it, which is partially true. She shared it in hopes for a COLLABORATION so that both would benefit, and now yall are in for it. Yall stole that from her. You're a horrible company. I cant wait to spread the word to thousands of people to never purchase a single item from this company. Lets not get started on the HIGH possibility that you stole from others as well. You're a waste of time and based on the reviews, im definitely not the only one thinking it with your scamming selves. I'd say good luck, but yall aren't gonna make it.”

Helpful Report

Posted 3 years ago

“If you are in the U.S, do NOT buy motel rocks, the return fee will increase up to $24. I cannot believe it. The material is not worth with the price. The size is weird, very different from what some has endorsed. :(”

Helpful Report

Posted 3 years ago

“Worst company ever! Charged me over 100$ in duties on top of my $300 that I spend on items which I refused to pay so I technically never recieved the items and have been waiting 2 months for a refund! Every time I email a new person replies with no clue what is going on so I'm left talking in circles! They have been in touch with Canada post are tracking the items yet refuse to give my money back until they get them lol what a joke! I WANT MY MONEY BACK!”

Helpful Report

Posted 3 years ago

“I purchased a dress in size 8/S only to find it was too small for me, luckily I was able to sell it locally. Then later when I sized up to a medium it was far too large. The returns was extremely expensive & I never received a refund because my package apparently hasn't been received by their warehouse”

Helpful Report

Posted 3 years ago

“Worst company ever. The courier they are using (skynet) is a complete skam. Ordered from them over two months ago, and my package has still not left the uk. Have been in contact with their costumer care plenty of times and every time they blame covid or other things for the delay! Do not buy from them, its is a complete scam and the quality og their clothes is the worst.”

Helpful Report

Posted 3 years ago

“Horrible quality for an expensive price. The items do not look like on the pictures at all. Very long delivery time and even though it states on the website that they cover the shipping cost for returning articles I have never received any refund, also no refund for my returned articles either. Will never order there again!”

Helpful Report

Posted 3 years ago

“poor quality clothes that are overpriced. materials are cheap and the cut of everything is wrong. it also costs way too much to return. will never buy from here again”

Helpful Report

Posted 3 years ago

“This is one of the worst places to order from don't even BOTHER!! I had ordered a dress for my birthday on December 2, and it did not arrive until January 8 and the tracking information is terrible you get no good tracking on your parcel and now I have no idea where my dress is I'm never ordering from here again.”

Helpful Report

Posted 3 years ago

“I live in the US, but from what I am reading it does not matter. This place is the worst! Big bucks for a return when their size chart is totally wrong. I ordered something for my daughter that says it would be 27" waist, they are barely 25". No exchange, only return, but sorry, it will be $23...oh and it's too late because you only have 14 days. Well, Christmas present strike out!”

Helpful Report

Posted 3 years ago

“I accidentally ordered 2 pairs of the same pants which were on sale for $64. Once trying the to return one, the shipping label cost $24! So I will be getting back less than half the money I paid for the pair of pants. And they have no way for you to make exchanges. Waste of money is you are in the U.S.”

Helpful Report

Posted 3 years ago

“Do not purchase from this company. They charge big dollars for returns”

Helpful Report

Posted 3 years ago

“Trash. Still waiting on my order I purchased over a MONTH ago.”

Helpful Report

Posted 3 years ago

Motel Rocks is rated 1.4 based on 208 reviews