Mothercare Reviews

Name: Mothercare
Rating: 3.18

3.2 Rating 198 Reviews

53 %

of reviewers recommend Mothercare

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Metrics

3.2

Based on 198 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Mothercare 2 star review on 31st May 2021

Karishma

Mothercare 1 star review on 16th November 2020

Mohammed

Anonymous

Anonymous // 01/01/2019

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“Very poor services ... I have a refund pending since 3 months and still can't see any progress... called there services for many times but all the time they assure to work on the problem but no work is done seriously... they make fool every time...there is no call back no assurance nothing... and this is not only the case for first time... on my previous return also was the same thing... they stressed me for 2 months for refund.. literally regretting my decision of buying something from mothercare..👎🏻”

Helpful Report

Posted 3 years ago

“I visit this Mothercare store quite a lot, the staff are always fantastic but on my last visit with my newborn, I was totally shocked after walking around the store looking for somewhere to feed & change my baby that I couldn’t find anywhere. I had only popped in because I saw their latest offers for pushchairs on https://mothercare.sale . I asked a member of staff & was told that I could take the baby in the fitting room to feed her, there was a chair in there but there was no where other than the floor to change her nappy & I felt like I needed to hurry with feeding as there is only 1 fitting room & someone else may have needed it to try on maternity clothing or feed their baby. Apart from that the store is lovely and clean and well stocked staff are really friendly and helpful especially Gemma who served us the last few time can’t fault anything about it.”

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Posted 3 years ago

“Extremely bad experience shopping with Mothercare, and the customer service is as helpless as the shopping. I had ordered two items, a toy and a rocker for my baby and the rocker got delivered but does not suit the descriptions in the site and I had to return it. The other toy, though it reaches my destination was never delivered to me even after multiple reminders.i finally had to raise a return since it's not getting delivered after weeks. But then the return has not reached their hub and so they are not refunding. I asked for an email confirmation saying it will be refunded in so and so days, and that too they have not done. I do understand the corona situation, but then the customers must be informed of any issues. They are eager to take money from us but not refund.”

Helpful Report

Posted 3 years ago

“Very bad experience with mothercare india. I bought baby crib and mattress from them, after a month use the mattress got bent from the middle. Its been 4 months I am following up with them to exchange but nothing is happening. Everytime i call and I got only one answer the mattress is not in stock, we will update you once in stock. Pathetic customer service.”

Helpful Report

Posted 3 years ago

“Mothercare India pathetic return pick up service, I ordered online a hygiene (sanitary pad) product and the product delivered was tampered. Packet was torn and top of it was cello taped. Product was old stock covered in dust and black sticky gums. I raised request for return on 24th May and still no one came to pick up nor a return date is scheduled. They keep say 10-15 working it will take to pick up with an excuse of lockdown. I ended up writing email their customer support several times and called as well. Same robotic response ‘“we will look into this, apologies, can’t refund untill the item is picked up” Since mother care provided sanitary towels tampered and unused condition why is the need to you want to pick it up. Other platforms have discard the product n refund policy. It’s been 8 days already and no one from mother are bothered to help. Mothercare return and customer service are pathetic and you should just shut down online platform since they cannot manage it.”

Helpful Report

Posted 3 years ago

“Very bad quality dress I bought a denim trousers for 1274 and its of poor quality also t shirt roadside quality please don't waste money here”

Helpful Report

Posted 4 years ago

“I bought a trouser last week for 40% discount. It was manufactured in 2015. It torn after the second wash. All discount items in mothercare.in are min 3 years old. Dont waste your money on bad quality old stock item. My experience.. The diaper quality is very bad. I am not going to buy it anymore. I got a message saying that if I review the order I will get 10 percent off coupon. But , there is nothing received. During diwali time, I had received a damaged tshirt for my baby girl. I returned it. That stock was also old, manufactured in 2016. My decision is , if I have to buy mothercare products, have to buy directly from showroom. NOT IN MOTHERCARE.IN..”

Helpful Report

Posted 4 years ago

“Poor quality in size compared to age”

Helpful Report

Posted 4 years ago

“ITS NOT THE FIRST TIME, I FILLED MY CART FOR MORE THAN 20 ITEMS SPENDING HOURS LOOKING FOR STUFF, ONCE I USED DISCOUNT CODE AND GO TO PAYMENT PAGE, THE SITE DOESNT ALLOW ME TO GO FURTHER. CUSTOMER SERVICE SAYS [OH, TOO MUCH LOAD ON SITE, TRY IN 24HRS] NEXT DAY OF COURSE, ALL ITEMS ARE BACK TO REGULAR PRICE AND SITE IS PERFECTLY WORKING!!!!!!!!!!! HORRIBLE EXPERIENCE AS USUAL...”

Helpful Report

Posted 4 years ago

“Placed an order. I eventually had to follow up to realize they had no stock of 1 item, out of 3. Few days down the time i get a call to know 2nd item out of 3 is not in stock. And I finally cancel the order. The refund they said will take 14 days. Its 13th day now and they say, units are ready for collection. Look like they are buying time to give the refund.”

Helpful Report

Posted 4 years ago

“I ordered 5 items on their website and then they cancelled with notification that the items I bought were not available. How can they sell things online if they can't sell it???? I'm ok with that but they still bill my credit card with refunded to my credit account. I requested for transfer the credit account to my bank account and they will process it within 2 weeks, well it's too long just for refund the money.”

Helpful Report

Posted 4 years ago

“Hi. I’ve had by far the worst experience with the e-commerce service. I have waited for an item to arrive and after it being late and calling for the 3rd time to check the status of my order I’m now informed there’s an issue and it’s still not dispatched. Worst experience ever. I would love someone to give me a real solution and to receive my item my child needs. If you can help please do reply.”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“The online store for mothercare has the worst delivery service ever. They deliver each item out of 10 things i ordered on different weeks and on top of that the clothes i ordered were delivered wrongly with half the items missing in the sets. Donot order here and waste your time.”

Helpful Report

Posted 4 years ago

“Had the worst experience with mothercare online . They have charged me the full amount and not delivered or let me track my order . Customer service is pathetic - no reply to multiple emails or phone calls . Please do not order from them”

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Posted 4 years ago

“Your payment system doesn't work on sales item. Why put on sales then? Lucky I give you one star, you deserve zero.”

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Posted 4 years ago

“It's a shame they are shutting down but even with all the discounts now, you can still find items cheaper elsewhere”

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Posted 5 years ago

“Very bad customer service and rude When I went to swap a shoes for a bigger size the nex day the staff tolked rudely and aggressively to me even though they didn't tell me that I could not return and change when I was paying for.”

Helpful Report

Posted 5 years ago

“I went today to your shop to replace pair of trousers that I bought two days ago for a smaller size. I had my receipt with me, unfortunately I have been told, by very rude lady that you don't do redounds and change to a smaller size is also impossible. It is very disappointing , I'm not surprised that your shop is collapsing .... And to the rude lady "enjoy your trips to job centre... You deserve that"”

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Posted 5 years ago

“Average selection of items here at the Harrow store...used to be one of the most reliable kids stores when I was growing up. Just needs some updating with the times in my view.”

Helpful Report

Posted 5 years ago

Mothercare is rated 3.2 based on 198 reviews