Mothercare Reviews

Name: Mothercare
Rating: 3.18

3.2 Rating 198 Reviews

53 %

of reviewers recommend Mothercare

Company Reviews

Questions

Metrics

3.2

Based on 198 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Visit Website

Write Your review

Tell us how Mothercare made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Mothercare 2 star review on 31st May 2021

Karishma

Mothercare 1 star review on 16th November 2020

Mohammed

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Home delivery service is appalling! Having placed an order for over £150 of toys that were meant to be 3-5 day delivery I am still waiting after 2 weeks for items, they were all in stock when ordered but apparently aren't now! Only after chasing them up and complaining have parcels been sent out in stubs and drabs! Customer service and speed of response via email is disgusting! I will not be using them again and will go directly to ELC store rather than trust them to deliver anything on time for my children! Do not trust their home delivery dates or there will be tears!”

Helpful Report

Posted 7 years ago

“Fast delivery. I purchased dresses for my new born for the summer month the fit was perfect and looked the same as presented online. Super happy.”

Helpful Report

Posted 7 years ago

“Really helpful staff when we recently purchased a child's car seat for our grandson. They helped us to get it fitted and will re-fit when we purchase a new car next year. Excellent service.”

Helpful Report

Posted 7 years ago

“The store manager was able to understand that I was genuine and she went above and beyond to help me”

Helpful Report

Posted 7 years ago

“Purchased some items for my newborn son, needed some assistince with informsyion on a moses basket,nothing was too much for the assistants working there. Great service@”

Helpful Report

Posted 7 years ago

“Friendly staff, great facilities instore”

Helpful Report

Posted 7 years ago

“Attentive staff, good prices, always good quality products!”

Helpful Report

Posted 7 years ago

“Good quality clothing”

Helpful Report

Posted 7 years ago

“Great service and full availability in store”

Helpful Report

Posted 7 years ago

“Very friendly helpful staff who helped with sizes”

Helpful Report

Posted 7 years ago

“Some of the clothes were lovely bit others were very small sized or very large in size even though they were for the same age. Bit expensive compared with other stores.”

Helpful Report

Posted 7 years ago

“They are fine for kids clothes but don't go for electronics with them”

Helpful Report

Posted 7 years ago

“Great to collect from store and products are brilliant.”

Helpful Report

Posted 7 years ago

“Just after Christmas I bought some clothes and a toy for my boy on sale at Mothercare. The order went through but I was not changed for the toy. When I enquired, I was told it was out of order. So I requested a full refund for everything else as I was not worthy spending that money on two pair of shirts and paying for delivery. The presents also did not arrived in time which really disappointed me. Nearly a month later, I was then charged for the toy!! When I enquired, the store said that they didn't have anything for me there.I opened a PayPal case against them. I emailed costume services who said it came back into stock that's why we charged you. They offered to send it to my house free of charge and give me a £10 voucher for the trouble caused. I told Mothercare that I would close the PayPal case as soon as I received the toy!! I then received a refund and an email saying it was out of stock!!!!! I think the staff were either taking it for themselves or mothercare is just useless and incompetent! Very bad, careless staff who forgets that they need costumes like me to keep buying from them, so that they keep their job!! I will never buy from this company again!!”

Helpful Report

Posted 8 years ago

“DISGUSTED with attitude and treatment. Pram ordered for home delivery 3-5 days. 7 days later had not arrived, contacted customer care. Informed they had tried to deliver 3 times leaving a card - no card left. Gave contact phone number to ensure correct address, still no delivery. Cancelled order and repurchased with shop delivery/collection 3-5 days. Another 7 days passed but no contact from shop to inform it's ready for collection. On enquiry informed it had been there waiting for 5 days. No apologies no explanations. Moral of story is.... If you can't buy in store and take with you, buy from another company!”

Helpful Report

Posted 8 years ago

“Ordered a pram from mother care which was supposed to be arriving Wednesday the 14 October ad my daughter was due for her baby the following Monday the baby arrived the day before her pram was due i I panicked and was emotional worried I wouldn't be able to get a car seat to take her home in I arrived at mothercare today only to explain my situation to the manager in charge Katherine Elliot she was so kind and understanding she reassured me that I could borrow one untill the pram arrived. I was so relieved its lovely to be able to speak to some one that is willing to help thank you so much. Very appreciated. Glad mother care has helpfull kind management”

Helpful Report

Posted 9 years ago

“In MotherCare and I'm falling in love with every outfit, there's tooooooooo much cuteness”

Helpful Report

Posted 11 years ago

“As a new Mum I was hoping to be able to stay home without having to the baby out in the cold when we needed something. However, the online customer service is that bad, that I can't rely on ordering online. I've had to drive to nearby store in order to get my baby essentials. It's not convenient and it's a real shame that the process with Mothercare isn't better. They either send wrong items or are "out of stock" on everything.”

Helpful Report

Posted 12 years ago

Mothercare is rated 3.2 based on 198 reviews