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Mountain Warehouse Reviews

2.3 Rating 365 Reviews
32 %
of reviewers recommend Mountain Warehouse
2.3
Based on 365 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 41%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.8 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Mountain Warehouse Reviews

About Mountain Warehouse:

Mountain Warehouse clothing and equipment is designed to protect you from the elements. Mountain Warehouse offers the best gear at the lowest prices. Same day despatch. Dozens of buy one get one free offers and other great deals. Return or exchange your products at our stores. We offer prices up to 50% lower than equivalent products.

Visit Website

Phone:

020 7808 4606

Email:

info@mountainwarehouse.com

Location:

TORQUE LOGISTICS ANCHOR WORKS HOLME LANE
Bradford
BD4 6NA

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Mountain Warehouse 4 star review on 13th October 2024
ApK
Mountain Warehouse 4 star review on 13th October 2024
ApK
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 5 star review on 24th December 2022
Christine Parkes
Mountain Warehouse 1 star review on 1st November 2022
Consumer X
24
Anonymous
Anonymous  // 01/01/2019
Never received my order. They keep saying it got lost. I keep getting emails saying they have received my return but I never returned anything. I never received anything.
Helpful Report
Posted 2 years ago
First package was lost in international mail. Mountain Warehouse re-shipped my item (a puffer jacket) without any issues. I received my item and am happy with the quality for what I paid. Many reviewers say that they have issues with "courier losing parcel" and it takes forever to receive the orders, but they have to remember they're often getting international mail and it takes a bit to get though customs and all that, especially with worker and trucker shortages. So be patient and allow 3-4 weeks for delivery. Quality of products is worth the low price.
Helpful Report
Posted 2 years ago
Bought the Isotherm thermal long johns and top. Best money I've ever spent. Really warm and comfortable.
Helpful Report
Posted 2 years ago
I ordered my Fleece Jacket 14 days back and till now nowhere in sight. Never will I order again
Helpful Report
Posted 2 years ago
Whenever I have had dealing with the Mountain Wear House on line or at the shop I gave found them really professional and helpful.
Helpful Report
Posted 2 years ago
HaridaChaudry was quick to understand my query and resolved it
Helpful Report
Posted 2 years ago
Purchased hat, mitts and neck warmer for my daughter and needed to exchange for a larger size. I had a receipt but not the loose cardboard it came packaged in. Refused to exchange in store and I emailed customer service who also refused to exchange. Receipt states ‘exchange with proof of purchase’ . How misleading as I have the original receipt. I will not be purchasing from your company again. How disappointing to lose a customer over a $30 purchase.
Helpful Report
Posted 2 years ago
If I could give a negative or zero stars I would. I bought a pair of Mountain Warehouse 'Leather' Hiking Boots approx 6 months ago. After very little use on bitumen and concrete the 'Leather' peeled revealing what looks like a man made vinyl underneath the thin shell. The front bumper has also started to come away leaving me to believe that they are Pleather NOT the 'Leather' that they were advertise as :-( I also bought a pair of hiking socks when they arrived they had a 2 for 1 offer tag on them but I only received 1 pair :-( I contacted them and they NEVER replied :-( Very bad customer service :-( I WILL NEVER EVER BUY FROM THIS COMPANY AGAIN ! ! ! as customer service and honesty in what they are selling APPEARS TO BE a FOREIGN CONCEPT TO THIS COMPANY. You got my money once BUT NEVER EVER AGAIN AND I WILL ENSURE THAT ANYONE I KNOW WILL GIVE THIS COMPANY A WIDE BERTH. Do yourselves a favour consumers go ELSEWHERE TO BUY WHAT YOU WANT/NEED
Mountain Warehouse 1 star review on 27th December 2021 Mountain Warehouse 1 star review on 27th December 2021
Helpful Report
Posted 2 years ago
Went to buy snowboots from your Rushden lakes branch,staff to busy sorting christmas costumes to deal with customers, decided to order online, arrived promptly today,1 size 12 right and 1 size 9 left, that's one christmas present ruined. Employ competent people who actually give a toss !!!
Mountain Warehouse 1 star review on 23rd December 2021 Mountain Warehouse 1 star review on 23rd December 2021
Helpful Report
Posted 2 years ago
Twice ordered jackets, twice reported as shipped, twice tracking says no shipment found. No jackets, have to call to get refund, shady
Helpful Report
Posted 2 years ago
My one star is over 15$ - I bought two pairs of ski mitts for my son and they arrived with BOGO tags on them - I emailed requesting an adjustment in price as I did not receive that promotion - Talise would not respect that promotion - disappointed . 15$ seems like a small amount to keep a customer but apparently that isn’t what Mountain Warehouse values .
Mountain Warehouse 1 star review on 16th December 2021
Helpful Report
Posted 2 years ago
BEWARE and do not purchase as they will not do exchange without receipt even with all tags in place!I am seriously considering marketplace or better business bureau !!!
Helpful Report
Posted 2 years ago
Good durable entry level camping gear.
Helpful Report
Posted 3 years ago
bad business !!! i made a purchase and they lost my itens ! did not offer any way around or help ! We will never buy anything from this company! Terrible costumer service and overall experience !
Helpful Report
Posted 3 years ago
Appalling online customer service. Conversation abruptly finished by ‘Christine’. Bought mens mucker boots from Mountain Warehouse via online Amazon store. Both split. Shop will not accept a return or exchange despite having a pair in the shop and being presented with the split boots. Shop staff polite unlike online staff. Amazon terms will not allow a return. Copy of invoice available. £50 + out of pocket. Cheers.
Mountain Warehouse 1 star review on 9th December 2021 Mountain Warehouse 1 star review on 9th December 2021
Helpful Report
Posted 3 years ago
The customer service is horrible. They really don't know how to handle customer's concern. Horrible experience that feels uncomfortable to call them again. They are not genuinely apologetic. They need to learn what is customer service. Sorry but they need to learn from other customer service like a....n.
Helpful Report
Posted 3 years ago
Disgusted with attitude of Aluka, customer service who did not understand what I was trying to explain (overcharged for postage on returned items)..she was rude and impatient and just put the phone down on me. I will never order from this Company again. Potential buyers please be aware of their dreadful customer service
Helpful Report
Posted 3 years ago
If I cold give a negative star, I would. Ordered about 10 items and informed delivery would take 5-10 days and might be shipped in parts. However first delivery came in and only 4 items were delivered. Thinking this was the first batch, in the package, it indicated that ALL items were delivered. Checked my online account to see if MH would at least indicate which items have been shipped and all indications were that everything I ordered have been shipped. Couldn't reach them on the customer care cell phone so I sent a mail detailing my bitterness with the delivery. They said they were sorry bla bla bla and have initiated an express delivery of the missing items. I thought all was good then. Only for days to pass and I didn't get any tracking details or any confirmation to show that my missing items have been shipped. Reached out to them again and it's all apologies upon apologies. It's been 2weeks plus and I don't have my complete orders neither are they giving me cogent reasons for the delay.
Helpful Report
Posted 3 years ago
Recieved 3 pairs of hiking shorts and only one pair fit. After the difficult time of 3 days trying to get a shipping label I was able to drop it off at the post office. 13 days later the contracted carrier still hasn't picked it up for a refund. This is absolutely ridiculous. Do not order anything online as a return will not be easy.
Helpful Report
Posted 3 years ago
I've enjoyed a number of Mountain Warehouse clothing products. The value is unbeatable. I can't say the same for their shoes. The outsole has broken down rather quickly. While the shoes are two years old they have seen minimal use compared to a pair of Columbia's that are going strong after five years. They need to improve on the outsole material.
Helpful Report
Posted 3 years ago
Mountain Warehouse is rated 2.3 based on 365 reviews