Mountain Warehouse Reviews

Name: Mountain Warehouse
Address: TORQUE LOGISTICS ANCHOR WORKS HOLME LANE, Bradford
Rating: 2.32

2.3 Rating 372 Reviews

32 %

of reviewers recommend Mountain Warehouse

2.3

Based on 372 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 39%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Mountain Warehouse:

Mountain Warehouse clothing and equipment is designed to protect you from the elements. Mountain Warehouse offers the best gear at the lowest prices. Same day despatch. Dozens of buy one get one free offers and other great deals. Return or exchange your products at our stores. We offer prices up to 50% lower than equivalent products.

Visit Website

Phone:

020 7808 4606

Email:

info@mountainwarehouse.com

Location:

TORQUE LOGISTICS ANCHOR WORKS HOLME LANE
Bradford
BD4 6NA

Write Your review

Tell us how Mountain Warehouse made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am surprised that they charge for returns if you buy the wrong size.”

Helpful Report

Posted 2 years ago

“Was welcomed in store straight away and asked if we needed any help. We only went into to have a browse, and ended up purchasing a coat! The ladies were very polite and every question was answered to our satisfaction! It is a shame this store in lewes is closing because everyone seems to where counrty outdoor clothing in the town. It looked like it fitted perfectly to the area. And also the staff were great when we visited.”

Helpful Report

Posted 2 years ago

“Saw a womens goretex waterproof jacket online at a very good price. I’d done a lot of trawling through the websites. MOuntain Warehouse had the best price and an extra 20% off. The first one I ordered was too small, but great service from Kendal MW, they got me the next size up and still at the20% off. Brilliant”

Helpful Report

Posted 2 years ago

“Twice when returning items (with tags, within the allowed time, perfect condition) they did not refund the tax paid. (Canada) I called and got the run around and then was told the tax would be refunded, yet it never was. I'm sure CRA would like to know this.”

Helpful Report

Posted 2 years ago

“Never received my order. They keep saying it got lost. I keep getting emails saying they have received my return but I never returned anything. I never received anything.”

Helpful Report

Posted 3 years ago

“First package was lost in international mail. Mountain Warehouse re-shipped my item (a puffer jacket) without any issues. I received my item and am happy with the quality for what I paid. Many reviewers say that they have issues with "courier losing parcel" and it takes forever to receive the orders, but they have to remember they're often getting international mail and it takes a bit to get though customs and all that, especially with worker and trucker shortages. So be patient and allow 3-4 weeks for delivery. Quality of products is worth the low price.”

Helpful Report

Posted 3 years ago

“Bought the Isotherm thermal long johns and top. Best money I've ever spent. Really warm and comfortable.”

Helpful Report

Posted 3 years ago

“I ordered my Fleece Jacket 14 days back and till now nowhere in sight. Never will I order again”

Helpful Report

Posted 3 years ago

“Whenever I have had dealing with the Mountain Wear House on line or at the shop I gave found them really professional and helpful.”

Helpful Report

Posted 3 years ago

“HaridaChaudry was quick to understand my query and resolved it”

Helpful Report

Posted 3 years ago

“Purchased hat, mitts and neck warmer for my daughter and needed to exchange for a larger size. I had a receipt but not the loose cardboard it came packaged in. Refused to exchange in store and I emailed customer service who also refused to exchange. Receipt states ‘exchange with proof of purchase’ . How misleading as I have the original receipt. I will not be purchasing from your company again. How disappointing to lose a customer over a $30 purchase.”

Helpful Report

Posted 3 years ago

“If I could give a negative or zero stars I would. I bought a pair of Mountain Warehouse 'Leather' Hiking Boots approx 6 months ago. After very little use on bitumen and concrete the 'Leather' peeled revealing what looks like a man made vinyl underneath the thin shell. The front bumper has also started to come away leaving me to believe that they are Pleather NOT the 'Leather' that they were advertise as :-( I also bought a pair of hiking socks when they arrived they had a 2 for 1 offer tag on them but I only received 1 pair :-( I contacted them and they NEVER replied :-( Very bad customer service :-( I WILL NEVER EVER BUY FROM THIS COMPANY AGAIN ! ! ! as customer service and honesty in what they are selling APPEARS TO BE a FOREIGN CONCEPT TO THIS COMPANY. You got my money once BUT NEVER EVER AGAIN AND I WILL ENSURE THAT ANYONE I KNOW WILL GIVE THIS COMPANY A WIDE BERTH. Do yourselves a favour consumers go ELSEWHERE TO BUY WHAT YOU WANT/NEED”

Mountain Warehouse 1 star review on 27th December 2021

Helpful Report

Posted 3 years ago

“Went to buy snowboots from your Rushden lakes branch,staff to busy sorting christmas costumes to deal with customers, decided to order online, arrived promptly today,1 size 12 right and 1 size 9 left, that's one christmas present ruined. Employ competent people who actually give a toss !!!”

Mountain Warehouse 1 star review on 23rd December 2021

Helpful Report

Posted 3 years ago

“Twice ordered jackets, twice reported as shipped, twice tracking says no shipment found. No jackets, have to call to get refund, shady”

Helpful Report

Posted 3 years ago

“My one star is over 15$ - I bought two pairs of ski mitts for my son and they arrived with BOGO tags on them - I emailed requesting an adjustment in price as I did not receive that promotion - Talise would not respect that promotion - disappointed . 15$ seems like a small amount to keep a customer but apparently that isn’t what Mountain Warehouse values .”

Mountain Warehouse 1 star review on 16th December 2021

Helpful Report

Posted 3 years ago

“BEWARE and do not purchase as they will not do exchange without receipt even with all tags in place!I am seriously considering marketplace or better business bureau !!!”

Helpful Report

Posted 3 years ago

“Good durable entry level camping gear.”

Helpful Report

Posted 3 years ago

“bad business !!! i made a purchase and they lost my itens ! did not offer any way around or help ! We will never buy anything from this company! Terrible costumer service and overall experience !”

Helpful Report

Posted 3 years ago

“Appalling online customer service. Conversation abruptly finished by ‘Christine’. Bought mens mucker boots from Mountain Warehouse via online Amazon store. Both split. Shop will not accept a return or exchange despite having a pair in the shop and being presented with the split boots. Shop staff polite unlike online staff. Amazon terms will not allow a return. Copy of invoice available. £50 + out of pocket. Cheers.”

Mountain Warehouse 1 star review on 9th December 2021

Helpful Report

Posted 3 years ago

“The customer service is horrible. They really don't know how to handle customer's concern. Horrible experience that feels uncomfortable to call them again. They are not genuinely apologetic. They need to learn what is customer service. Sorry but they need to learn from other customer service like a....n.”

Helpful Report

Posted 3 years ago

Mountain Warehouse is rated 2.3 based on 372 reviews