Mountain Warehouse Reviews

Name: Mountain Warehouse
Address: TORQUE LOGISTICS ANCHOR WORKS HOLME LANE, Bradford
Rating: 2.32

2.3 Rating 372 Reviews

32 %

of reviewers recommend Mountain Warehouse

2.3

Based on 372 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 39%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Mountain Warehouse:

Mountain Warehouse clothing and equipment is designed to protect you from the elements. Mountain Warehouse offers the best gear at the lowest prices. Same day despatch. Dozens of buy one get one free offers and other great deals. Return or exchange your products at our stores. We offer prices up to 50% lower than equivalent products.

Visit Website

Phone:

020 7808 4606

Email:

info@mountainwarehouse.com

Location:

TORQUE LOGISTICS ANCHOR WORKS HOLME LANE
Bradford
BD4 6NA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company uses ULALA to ship items, it does mot deliver to your door, but to the lobby, where the items can be easily stolen, this company is absolutely irresponsible towards it's customers, 100% ignorant, do not waste your money and time”

Helpful Report

Posted 1 year ago

“I visited Mountain Warehouse in December and was served by an extremely helpful young man by the the name of Sean . He really did go out of his way to help both myself and my sister.It was a pleasure to shop there .”

Helpful Report

Posted 1 year ago

“I was a first time customer. I paid for premium 2 to 3 day shipping which cost an extra 20 dollars. It took 10 days to recieve and had to argue with 3 agents before getting my shipping refunded. Then when I recieved the boots, they are way smaller than website description. Not even close to true to size and they want me now to pay 10 dollars for return label. Never again will I be ordering from this company.”

Helpful Report

Posted 1 year ago

“I used to be a fan of mountain warehouse and can remember ordering from them at least 4 times in the last 12/18 months. On 28 April I ordered two items, one a val ski backpack 25l. Lovely pack and ordered with plenty of time to spare before my next trip. The second item is one of the silly little things one add on for free shipping, a flashlight. Today, on 8 May, 11 days after purchase only one item arrive. Not my backpack, only the flashlight. On contacting customer service I am first told it was delivered and then when I contact them again the pack was out of stock. No problem, send me a similar black pack and make sure its in time for my trip. Customer service try to send me the ugliest orangy cheap looking bag I have ever seen. This is not acceptable people. Back to amazon I go...”

Helpful Report

Posted 1 year ago

“The sizes are not accurate. I wear a 12, but ordered a 14 and the coat fits like a 10. The color isn't Navy. It's more like what you call, Persian Blue. I paid $10 for delivery (ridiculous) and then they want an additional $5 to send it back. Then, they require a printer on hand to print out the USPS slip at the moment. No option to email it for print later. They're years behind the time on going the extra mile for customer service, product verification (quality check) to ensure customers are getting what they're expecting and then taking responsibility for return shipping when the item sizes are clearly not accurate, plus there is no option for immediate exchange if I had wanted to do that. The product is clearly overpriced. It came highly wrinkled and the back side of the coat appears defected with inability to lay flat. The pic. to the actual product isn't equivalent. 1st purchase and last purchase. Highly disappointed and appears to be a hassle to return or exchange for something else. These days, when you burn a bridge on 1st experience, it's harder to retain a customer or convince them to give the company another shot. I'm taking this as an unrecovered loss and will go back to in person purchases. Living in Pacific NW, I really needed this coat!”

Helpful Report

Posted 2 years ago

“What fabulous staff in your shop in country park.Evesham...I bought a little coat for my chihuahua Alfie today..They asked if they could take pics of him...I said yes definitely..he was on counter kissing them..he was really spoilt..what lovely staff you have there...christine”

Mountain Warehouse 5 star review on 24th December 2022

Helpful Report

Posted 2 years ago

“I bought boots and never got my order. Fed ex delivered to a completely different address! For days I argued with them to either get my money back or another shipment in. Finally after nearly a week I got my money back! Don’t order from them!”

Helpful Report

Posted 2 years ago

“Do not buy from them via Amazon. Sizing is inaccurate and their customer service is awful.”

Helpful Report

Posted 2 years ago

“Invited reviews from Trust pilot has tainted the true issues with Mountain Warehouse. The enclosed pictures of my Mountain Warehouse gloves that still look new some two years later due to limited use reflects the quality issue with some products. IF, Mountain Warehouse actually listened to their customers,vendors with poor quality an be removed from its list.The gloves attachment points for the "hook"fell apart year ONE of ownership which is why they're limited use. I don't want to lose them given the drama of Mountain Warehouse's refunds,and poor customer service.These remain my only light use gloves until I lose them,they fall apart,or someone gifts me with a replacement pair.”

Mountain Warehouse 1 star review on 1st November 2022

Helpful Report

Posted 2 years ago

“I recently purchased two pairs of the Footprint hiking trousers. On the first day of wearing both pairs of pants, the stitching ripped. On one of the pairs of pants, two of the belt loops ripped while I was adjusting my belt; the next day, while wearing the second pair, the crotch of the pants ripped while I was bending down. For supposedly being "hiking trousers," they have zero durability. I am extremely frustrated as I just bought these pants and was hoping to wear them for the remainder of the summer, but they didn't even last a day. I paid over 100 dollars, and they were a complete rip-off. This was my first time purchasing clothing with Mountain Warehouse, and needless to say, I will not be returning.”

Helpful Report

Posted 2 years ago

“I would like to say Thank You very much to Tina and Billy at the Romsey store for there help and kindness with an issue I had with an order. They resolved the issue in a timely manner and with kindness . I highly recommend this store for excellent Customer Care . Will be back to purchase something soon.”

Helpful Report

Posted 2 years ago

“Worst experience ever. DO NOT ORDER from this company. I placed an order 2 weeks prior to my trip hoping they will deliver within the allegedly 10 days they said. They never sent confirmation link until when I contacted them then the agent seemed to have just initiated shipping. Now by the time the shoes arrive I won't even be there. Worst purchase experience ever that I have received in my entire life.”

Helpful Report

Posted 2 years ago

“Be careful with this company. I ordered items and it took forever for it to come. By the time they arrived, I already left on my trip and have no need for these items. The tracking number they provided gives no information on the item. When I got the items, I noticed that the quality is awful! Sizing is way off! I asked for a return and was told no guarantee return will be accepted. WTF! This place is very shady. I would NEVER order ANYTHING from this place again.”

Helpful Report

Posted 2 years ago

“I ordered a rain jacket and pants that are perfect! Easy to pack up for hiking; and will take on an Alaska trip in August. Memorial Day sales were too good to pass up! I ordered summer shirts, shorts, pair of pants and lightweight towels. All in size 12, perfect fit, and great for the summer. (I raved about your products to all on my recent AMC hikes…I’m a heavy believer in recycling and usually only dress “2nd hand”.) I have a suggestion for womens shirts: add double chest pockets to enjoy quick dry fabric, with some modesty without wearing a bra. Or do shirts in a nipple hiding print pattern.- Thanks”

Helpful Report

Posted 2 years ago

“Thrilled with my purchase and speed of delivery amazing.Always find MW brilliant!”

Helpful Report

Posted 2 years ago

“Tracking information is inaccurate and, parcel is, in fact, nonexistent according to the delivery service. I have no idea whether it will eventually be delivered - and too late to use the item because I will have left the country by then!”

Helpful Report

Posted 2 years ago

“Minutes after ordering, I realized mediums would not fit and called to cancel. They lied and said they would put in a cancel. Instead, I received the too small items and now get to return them. They don't give a full refund. They lie. And the quality is not so good either. Avoid.”

Helpful Report

Posted 2 years ago

“Online is unreliable, Ordered on March 28 and after 5 days of noticing no changes in shipment tracking information I requested for a refund but customer service said "it could have been that there were no scanning done between locations and have to wait for few days", I waited 3 more days with no progress and requested for refund again. The customer service this time asked me if I really want a refund? and I replied on the email Yes but responded thru email that since it has already been shipped refund could not be processed(What a waste of time...). Then she let me know to wait again until he 12th of April for the package to arrive and the tracking has been updated. When I checked the shipment tracking information, it did changed and it was being shipped from one of their location on that day. Their online order is a gong show and CS keeps lying to their teeth. What a great customer service! Not shopping on their store anymore”

Helpful Report

Posted 2 years ago

“Bought kids waterproof shoes for school. This is how they look after 3months. So poor. Won’t be going back!”

Mountain Warehouse 1 star review on 26th March 2022

Helpful Report

Posted 2 years ago

“I bought a ladies Alaskan womens 3 in 1 coat 15 months ago specifically because it was advertised as waterproof and not just water resistant. It is not. Until recently it had only had light wear and mainly for the cold, and when used recently in heavy rain (and tbh not that heavy) the down inner was soaked! No good at all, and not just a little leak from one seam, 3/4 of the back and all arms were wet. I contacted mountain warehouse but because its more than 12 months they do not guarantee it. Is this really deemed acceptable that a waterproof coat is no longer waterproof after 15 months? They offered me a 20% discount voucher but why would I buy anything else from here when I have no confidence the product does what they claim? I asked for the manufacturers details but they won't give me those. I note someone else has the same experience of this particular coat not being waterproof. I would not recommend buying this coat if you want waterproof. I doubt I will buy anything from MW again.”

Mountain Warehouse 1 star review on 8th March 2022

Helpful Report

Posted 2 years ago

Mountain Warehouse is rated 2.3 based on 372 reviews