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Mountain Warehouse Reviews

2.3 Rating 370 Reviews
32 %
of reviewers recommend Mountain Warehouse
2.3
Based on 370 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 41%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.8 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Mountain Warehouse Reviews

About Mountain Warehouse:

Mountain Warehouse clothing and equipment is designed to protect you from the elements. Mountain Warehouse offers the best gear at the lowest prices. Same day despatch. Dozens of buy one get one free offers and other great deals. Return or exchange your products at our stores. We offer prices up to 50% lower than equivalent products.

Visit Website

Phone:

020 7808 4606

Email:

info@mountainwarehouse.com

Location:

TORQUE LOGISTICS ANCHOR WORKS HOLME LANE
Bradford
BD4 6NA

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Mountain Warehouse 4 star review on 13th October 2024
ApK
Mountain Warehouse 4 star review on 13th October 2024
ApK
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 5 star review on 24th December 2022
Christine Parkes
Mountain Warehouse 1 star review on 1st November 2022
Consumer X
24
Anonymous
Anonymous  // 01/01/2019
Very good advice given, very good service. I was in two shops, one in the Lake District, one on the south coast. Both had very helpful and knowledgeable staff.
Helpful Report
Posted 7 years ago
I received quickly and postage is free
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Posted 7 years ago
Great value for money
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Posted 7 years ago
Bought a pair of walking shoes. Excellent advice given before purchase. Very good discount prices.
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Posted 7 years ago
Shopped at the sale and everything was clearly priced easy to select and not in baskets Staff were helpful and made the experience enjoyable
Helpful Report
Posted 7 years ago
Below is the email (in reverse chronological order) exchange you should be concerned with. Last email from me (8/27/2017) Here is what happen. I shopped on your web site for about an hour and found some items I choose to purchase. Many/most items I wanted were not available in the size I needed, so it took a while to find a acceptable items. A few days after I ordered those items, I received an email from MW stating that about half of those items were not available. It is important to note that those items were displayed as available when I ordered them on your web site, so your web site was not functioning properly. Unfortunately, those were the items I wanted most. MW's solution was to provide me with a code for free shipping on my next order. I returned to your web site and spent another hour searching for suitable replacements for the items I ordered before, but later found, due to malfunction of your web site, that those items were not available. After finding replacements and going through the check-out process, near the end of the check out process I entered the code you provided for free shipping and it did not work. At that point responded to your earlier email regarding the free shipping to inform you that your code did not work. Your solution is that I can go back to your web site, spend more time shopping to find something suitable, and then contact you about having the shipping charges removed. From this series of incidence and your responses to them, I am concluding that MW does not value my time and does not have the expertise/competence to operate an online business that is fair to customers (I realize American standards are a little higher than British, in that regard). I do wish to receive any further email from MW. Please remove me from your contact list. Sincerely, XXXXXXXXX From: Mountain Warehouse Sent: Thursday, August 24, 2017 8:31 AM To: XXXXXXXXXXXX Subject: RE: Mountain Warehouse has added a message to your Order Number M3155636 Good afternoon, Thank you for your email. We do apologise for the issue you are having using our discount code. Please place a new order and once done, provide us with the order number and we can remove the delivery charge for you. If you require any further assistance, please feel free to contact us. Kind regards, Sana Majeed | Customer Service Advisor Description: Mountain Warehouse 3 Eccleston Street London SW1W 9LX Tel: +44 (0)20 7808 4606 From: XXXXXXXXXX [mailto:XXXXXy@hotmail.com] Sent: 23 August 2017 17:14 To: Mountain Warehouse Subject: Re: Mountain Warehouse has added a message to your Order Number M3155636 External Sender I just tried to use the "promo code" you provided below for free shipping on a new order, but it does not work. When I enter it I get the response, "The coupon code you entered does not apply to any shipment." I hope you can correct this quickly, as this is now two consecutive orders that the Mountain Warehouse web site was not functional. Sincerely, XXXXXXXXXXXXX From: info@mountainwarehouse.com Sent: Wednesday, August 23, 2017 9:39 AM To: XXXXXXXXX@hotmail.com Subject: Mountain Warehouse has added a message to your Order Number M3155636 Image removed by sender. Mountain Warehouse Men | Women | Kids | Clearance | Hello, A message has been added to your Order Number M3155636 Message from Mountain Warehouse on 23/08/2017 14:38:30 : Good Afternoon, Thank you for your recent order. Unfortunately we are out of stock of the Camber 2 Kids Hoodie (Purple), (Kids Size 5-6 years) and IsoCool Winter Agra Mens Full Zip Top (Dark Grey), (Medium) and would like to apologise for any inconvenience or disappointment caused. We have dispatched the remainder of your order and any outstanding balances have been refunded. Should you wish to order an alternative, you are welcome to do so with free delivery. Simply enter the code MWSHORT16 into the “Promo Code” box on the basket screen. If you would like to speak to a member of our Customer Service Team about this matter, please do not hesitate to contact us on Tel: +44 (0)20 3828 7700 (Monday - Friday 8am-8pm and Saturday - Sunday 9am-5.30pm). Kind regards, Customer Service Team Thank you for visiting Mountain Warehouse! Mountain Warehouse
Helpful Report
Posted 7 years ago
Bought sleeping bags in the sale and children's waterproof coats. All items in the sale for less than half price and I'm really impressed with the quick delivery and quality of items once they arrived! The children's jackets are excellent for the summer showers and the quality is great.
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Posted 7 years ago
ease ordering, arrived in few days
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Posted 7 years ago
Assistants were very helpful and made sure we were aware of special offers.
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Posted 7 years ago
Good range and prices
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Posted 7 years ago
Excellent range of good quality outdoor wear, most at reasonable prices. Fantastic reductions on some items.
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Posted 7 years ago
Fantastic service!!!...the chairs we purchased are spot on
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Posted 7 years ago
Lots of quality items on web site with very good prices followed with a superb delivery service.
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Posted 7 years ago
They demonstrated very goodcustomer service, the delivery time and quality was as promised, and the product exceeded my high expectations.
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Posted 7 years ago
The staff were friendly and quick at the till
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Posted 7 years ago
Clothing was good quality though some articles a little on the small side
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Posted 7 years ago
Good selection of products available at a competitive price. Really made my camping holiday more enjoyable.
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Posted 7 years ago
The delivery is speedy and reliable and the clothes are really nice designs and quality as well as value for money. Their customer service was very effiecient when I had an enquiry too.
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Posted 7 years ago
Excellent customer service combined with real value for money products. Their outdoor clothing performs as well as any of the big name brands, I can never understand why people pay up to 3x as much for a product with the same performance spec and made from the same materials from big name brands. I have used Mountain Warehouse gear for several years and it has lasted better than the garments I have purchased from NF, B/H & T 24.
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Posted 7 years ago
Staff in store in Worcester very helpful and friendly. Website user friendly and delivery very prompt
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Posted 7 years ago
Mountain Warehouse is rated 2.3 based on 370 reviews