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Mountain Warehouse Reviews

2.3 Rating 366 Reviews
32 %
of reviewers recommend Mountain Warehouse
2.3
Based on 366 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 41%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.8 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Mountain Warehouse Reviews

About Mountain Warehouse:

Mountain Warehouse clothing and equipment is designed to protect you from the elements. Mountain Warehouse offers the best gear at the lowest prices. Same day despatch. Dozens of buy one get one free offers and other great deals. Return or exchange your products at our stores. We offer prices up to 50% lower than equivalent products.

Visit Website

Phone:

020 7808 4606

Email:

info@mountainwarehouse.com

Location:

TORQUE LOGISTICS ANCHOR WORKS HOLME LANE
Bradford
BD4 6NA

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Mountain Warehouse 4 star review on 13th October 2024
ApK
Mountain Warehouse 4 star review on 13th October 2024
ApK
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 5 star review on 24th December 2022
Christine Parkes
Mountain Warehouse 1 star review on 1st November 2022
Consumer X
24
Anonymous
Anonymous  // 01/01/2019
Brought a coat for my 4 year old son was pulled lightly by his friend and the stictching came apart no torn or anything the the material the stitching was loose i sent pictures in and was told they cant do anything. Will not buy from again as rubbish quality and sewn poorly.
Helpful Report
Posted 6 years ago
My son bought a t shirt for me from Mountain Warehouse while on holiday in Cornwall. Lovely pink doggie puddles one. Unfortunately too small so I returned it to central warehouse but did not receive a replacement nor response to my e mail. Disapppinted as it was a gift from my son so he wasted his money. It still rankles.
Helpful Report
Posted 6 years ago
I bought a Voyager 50L Wheelie Rucksack in July 2017. I was really pleased with it when I bought it but I used it for three return trips over the course of a year and during the return leg of the third trip the extending handle jammed. As it's really much more of a wheelie bag than a rucksack, it is useless without the extending handle. The return leg of my trip was at the end of July 2018. Mountain Warehouse refused to refund any part of the purchase price because I was outwith the 1 year guarantee period. They would not accept an argument that the rucksack was not fit for purpose or of satisfactory quality. I can only assume that they think a £100 rucksack should only last for 3 trips. They offered me15% off another purchase, which I refused. I can’t find any way of lodging a review of this product on their website. I have tweeted and emailed them to ask for advice about how to log a review with no response.
Helpful Report
Posted 6 years ago
Item arrived very quickly and was as described
Helpful Report
Posted 6 years ago
'Waterproof' walking boots completely failed after a few months light use. It's like walking in slippers! Even heavily damp grass causes my socks and feet to be utterly soaked. Today I walked through a bog and got soaked straight away. The only thing waterproof about these boots is the metal label badging them as waterproof.
Helpful Report
Posted 6 years ago
I ordered some clothes, they came in expected time, I took those I didn’t want back to the Newbury retail store, where the poor girl called for a manger over and over. Eventually she put my refund through herself, which now appears debited my account rather refunding it!! The manager eventually appeared and said it should be fine, despite my doubts!1 day later my account has been debuted again, so now I have to go back and go through the whole process again!! Not great!!
Helpful Report
Posted 6 years ago
Excellent customer Service. The staff at Freeport were brilliant. The guy that served me could not have been more pleasant and helpful.It's a long time since I've come across customer service at this level. I went to collect an order and also make an exchange. My expectations were definately exceeded. Thank you :-). I would definately recommend. The items we ordered were great too, good quality and a good price. Delivery speedy and good communicatuon.
Helpful Report
Posted 6 years ago
Their sales always of excellent value and free 5 day delivery.
Helpful Report
Posted 6 years ago
Terrible customer service from returns. Bought a rucksack from Dundee store (staff excellent and very helpful), got home and discovered popper holding the inner bar was missing. Makes the sack useless. It's an 80 mile trip to return the item so got straight onto the postal returns. Sent all required info including pics, heared nothing for 3 days then a request saying i hadn't sent anything on the end of the my email that actually had the info on it! Resent all info again heard nothing for days and have received another request for the same info. Looks like i'll need to make a 80 mile round trip to return the item. Next time ill try Tiso or Go outdoors or Blacks or Cotswolds outdoors or any body else and id suggest others do the same.
Helpful Report
Posted 6 years ago
Appalling customer service. I ordered a sun lounger took money straight away. Delivery lost in transit I had to ring to find out no one told me had to wait for refund. Ordered another one money taken again the got an email saying was out of stock and to order another but then told none in stock had to wait for money again. I had also ordered a pair of mens shorts money taken again and guess what order lost in transit again... and no one answering customer service line to arrange refund. Appalling service they dont care at all ..
Helpful Report
Posted 6 years ago
Excellent quality product that ive bought as gifts for most of my family.
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Posted 6 years ago
Mountain Warehouse Backpacker 3 tent Excellent price with great service & a speedy delivery. It was also just in time for last weekend's Thunderstorms, which tends to test the waterproofing pretty well & the 2000HH Flysheet had no leakage whatsoever. Not sure if it would handle the 70-80mph Winter winds on Norwegian Mountainsides as well as my Force 8 Bivvy when Whitewater Kayaking, but seeing as i didn't buy it for that purpose, i'm well chuffed with it. Cheers. PS..... I'm 6'2" tall & had no problems with its size at all, even with the Missus in there with me. Plenty of room for 2.
Helpful Report
Posted 6 years ago
I had a query regarding walking boots.My query has handled efficiently and professionally by Sharon,manager of the Horsham branch.
Helpful Report
Posted 6 years ago
Shorts as described, arrived promptly. Good value.
Helpful Report
Posted 6 years ago
Really high quality merino wool top purchased at a bargain price - really comfy for a snowy hike in the Lakes
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Posted 6 years ago
Good prices & service . They had a mishap with next day delivery & it took 2days to get to me but I had left for Europe so they refunded my money & let me keep the goods. Very fair I think & so I have purchased more gear from them .
Helpful Report
Posted 6 years ago
Fun and helpful staff with nice sense of humour. Went out of their way to help me even though I had made an error
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Posted 6 years ago
Products are always advertised at “half price” yet if you look at the full price it’s ridiculous for the poor quality you get! £80 for a pair of leaky wellies, really? Wake up people MWH make the products so they can set the rrp to what they like in order to “discount” it!
Helpful Report
Posted 6 years ago
Great customer service . Love the gear they sell and especially the softshell jackets. Spot on
Helpful Report
Posted 6 years ago
They sell products of great quality at a very competitive prices (while they have big sales that reduce their prices even more).
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Posted 6 years ago
Mountain Warehouse is rated 2.3 based on 366 reviews