Mozio Reviews

Name: Mozio
Rating: 4.67

4.7 Rating 1,244 Reviews

93 %

of reviewers recommend Mozio

Company Reviews

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Metrics

4.7

Based on 1,244 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Phone:

5145865362

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Mozio 1 star review on 25th January 2025

Jean Cadet

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They never showed up abs ne wr refunded me. A rip off”

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Posted 3 years ago

“I traveled with a group to Kenya and the drivers sent last minute emails saying that they were unable to identify our destination address. No driver met us at the Airport. We used a local taxi from the airport and kept using the taxi for the duration of our trip.”

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Posted 3 years ago

“I would not give this company one star. Just left a one star rating on TrustPilot, I will be leaving one on this website too. Any website I can post about horrible customer service about Mozio, I am happy to oblige. I had a pickup scheduled September 14th, 2021. Krakow to Auschwitz. The driver scheduled to pick me up called September 13th, 2021 wanting to confirm the address he was picking up from. I told him and spelled it for him 4 times. He said he didn't understand and demanded I find someone who spoke Polish to interpret. As an older single female visiting from the United States it was not feasible to find a complete stranger as an interpreter. The driver then insisted I call him or text him back ( with the phone number he was calling from) I told him I don't have his number because it comes up as unavailable. He then proceeded to hang up on me. Onto calling customer service 1 855 phone number I got a hold of a female agent who asked for my confirmation number, I only had the reference number provided. She claimed I'm not in the system by the reference number I gave, my email address that was provided or my phone number that the rude indignant driver had. So far 2 emails were sent asking for a possible refund, I know it's questionable because it was within the 24 hour time frame but after dealing with the rude, hostile driver over the phone, I was NOT about to ride in a car with him for an hour. So far this incident has not been rectified for services not rendered. Moving on, I canceled my 2nd trip with this company well within their 24 hour time frame. I received an email saying they were issuing me a voucher. I asked for a full refund because I will never use their service again. I was quoted their policy of cancelation. I opted for standard cancelation VS. their "new" flex cancelation for $5 dollars you can choose to get your money back. I never saw their " flex option" when booking the reservations. So with 2 different incidents for services not rendered and 5 emails being sent, this company refuses to rectify the situation with monetary refunds. Don't waste your time and money with this company, they are absolute garbage. It's cheaper to get local taxis while in Poland”

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Posted 3 years ago

“We booked a car from the new Istanbul airport into the city. I ordered a Honda and was pleasantly surprised that we traveled in a Mercedes luxury van. The driver contacted us via telephone on time and told us we’re to go. We met in the car park and waited about 10 minutes. The driver was very nice and we felt safe, he drove very careful. The same was on our return to the airport from the hotel. The driver was on time and we had a safe journey to the airport.”

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Posted 3 years ago

“DO NOT USE THEM IF YOU ARE IN MEXICO. Horrible horrible customer service. Got stuck in customs and they did not wait for us. When asked they said that drivers only wait 1/2 hour however, when booked they ha don’t mentioned that. Regarding transportation back to the airport for our return flight they were extremely unreliable and did not return phone calls or emails. Horrible customer service.”

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Posted 3 years ago

“I my pick up was scheduled at LAS through expedia. They hid out in the garage, horrible directions to get to them, I had to ask others while they threatened to leave. On the departure that was scheduled I was at TI and they never came inside where the taxis pick up they waited outside by the starbucks. I emailed and could not get people on phone to confirm 4am pick up time. I had to pay another taxi to get my family to the air port on time. When I scheduled them for my daughter, same thing. No shows. Horrible service. Buyer beware.”

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Posted 3 years ago

“George was willing to wait for us, even though our plane was delayed an hour. Very much appreciated. He was a careful driver and very personable. Thank you.”

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Posted 3 years ago

“El conductor educado y puntual. El coche limpísimo. No se puede pedir mas para un trayecto de ida y vuelta Aeropuerto- Hotel. Recomendable.”

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Posted 3 years ago

“Very friendly drivers and the staff at the airport was excellent as well. The vehicle was in pristine condition.”

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Posted 3 years ago

“Great service to find cars for transfers or on hourly basis”

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Posted 3 years ago

“Très bonne prestation. Merci”

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Posted 3 years ago

“I used Mozio on my arrival to D.R. and departure. Both drivers were on time and courteous and vehicles were air conditioned, clean and comfortable. My only complaint is I had to call to confirm my return p/u and the hold time was insane. Maybe try email or text confirmations, but I would still recommend.”

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Posted 3 years ago

“Perfect, eksept that the driver was a little late.”

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Posted 3 years ago

“Drivers are prompt friendly and knowledgeable! Vehicles are clean cool and comfortable! Would definitely use again!”

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Posted 3 years ago

“Best experience ever, professional drivers,. Very puntual, friendly. Won't hesitate recommending moxio to any clients.”

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Posted 3 years ago

“Our driver was wonderful. He communicated with us well and was very patient, our luggage took forever. He had great driving skills which made for a smooth ride.”

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Posted 3 years ago

“Our driver was on time , punctual and very professional. He also had a nice modern clean car.”

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Posted 3 years ago

“The driver was on time,very polite and professional and the vehicle was in like new condition .”

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Posted 3 years ago

“Our driver Steven was amazing. So friendly and knoledgeable about the island. He was a fantastic driver, on time, car was clean, and got us to our resort and back to the airport in a timely manner. Would recommend using this car service to anyone traveling to Jamaica!”

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Posted 3 years ago

“Well the driver was very friendly, helpful and polite, i had an awesome time keep up the Awesome work MOZIO.”

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Posted 3 years ago

Mozio is rated 4.7 based on 1,244 reviews