Mozio Reviews

Name: Mozio
Rating: 4.67

4.7 Rating 1,241 Reviews

93 %

of reviewers recommend Mozio

Company Reviews

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Metrics

4.7

Based on 1,241 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Phone:

5145865362

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Mozio 1 star review on 25th January 2025

Jean Cadet

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good morning I recommend Mozio to all customers who want to transfer from airports to hotels. I've been a customer with mozio for years, I'm satisfied we're taken care of by a serious team that puts us at ease explains to us the transfer process both outward and return. Above all, don't hesitate to choose Mozio 👍”

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Posted 2 years ago

“Arrived at Sofia, Bungaria airport for the first time, after gathering all our luggages, as we came out, the driver is already waiting for us there with a sign of our name in hand. He helped loading our luggages. Our ride to downtown hotel was smooth. The driver was very courteous, and polite. We had good conversation in english. The service surpassed our expectation because we picked the lowest quoted price. We highly recommend Mozio and definitely will use this service for other trips.”

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Posted 2 years ago

“Chauffeurs sympathiques Attente à l'aller malgré le retard de vol Gros bouchons devant l'hôtel pour la prise en charge du retour mais nous avons pu rejoindre le chauffeur plus loin et éviter de rester coincés dedans”

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Posted 2 years ago

“I had to sort out my lost luggage at Cork Airport and the very considerate driver waited until I left the nearly deserted building. He was very friendly and informative and assisted with the luggage. I couldn't think of a more pleasant introduction to Cork city and Ireland. When I left the hotel the next week the lady driver was very punctual, polite and friendly and assisted with the luggage. I can't think of a better farewell from Ireland.”

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Posted 2 years ago

“Ride was generally quite good. Driver was pleasant and polite and assisted with the luggage. Ride was very smooth and comfortable. The only thing I found was that the ride was very slow. It seemed every car on the road passed us. I guess it's a personal thing. Many would have loved this ride. I would have preferred to trade some smoothness for speed. Perhaps that's a reflection of my own driving habits.”

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Posted 2 years ago

“Nice, kind and easy to communicate”

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Posted 2 years ago

“The driver Dores picked us up. She was very communicative and explained everything we needed to know about Madeira during the 30 minute ride.”

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Posted 2 years ago

“I would definitely use Mozio again when traveling back to Mexico. Though my flight came in late they were still there to assist me. I thought I had to get new transportation but that wasn’t the case. They also were very professional and arrived early for pick up at the hotel. Thank you for being reliable Mozio!!”

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Posted 2 years ago

“Jeremy was great. We had great conversations, his driving was great, very friendly. I paid for a meet and greet, thinking someone would meet me at baggage claim with a sign. That didn't happen. Jeremy texted me a picture of where he was wsiting outside. My luggage took a while so he had to drive around. I texted him the cor if my luggage and my sweatshirt(hot pink). He knew who I was when I walked out because if the sweatshirt. Then held up a sign with my name. Not the meet and greet I was used to. Other than that mishap, my experience was great”

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Posted 2 years ago

“Everything worked perfectly”

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Posted 2 years ago

“Very professional. Constant communication. Courteous”

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Posted 2 years ago

“friendly driver, on time”

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Posted 2 years ago

“Apart from a friendly driver, nothing beats when you do extra miles no matter how big or small, its beyond words... Well done!”

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Posted 2 years ago

“Lovely service and very helpful staff”

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Posted 2 years ago

“Ordered the ride, did not show up, asked for a refund was denied!! DO NOT USE!!!”

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Posted 2 years ago

“Worst experience ever! Waited 45 mins at TFS but despite several phone calls, taxi never turned up. When I tried to get my money back was told the driver was there so I had to pay - even though the driver never identified themselves. Do not use. Easier and cheaper to get a taxi direct from the airport.”

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Posted 3 years ago

“Do not buy mozio products Before sale good behavior After sale refuse warranty”

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Posted 3 years ago

“They never showed up abs ne wr refunded me. A rip off”

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Posted 3 years ago

“I traveled with a group to Kenya and the drivers sent last minute emails saying that they were unable to identify our destination address. No driver met us at the Airport. We used a local taxi from the airport and kept using the taxi for the duration of our trip.”

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Posted 3 years ago

“I would not give this company one star. Just left a one star rating on TrustPilot, I will be leaving one on this website too. Any website I can post about horrible customer service about Mozio, I am happy to oblige. I had a pickup scheduled September 14th, 2021. Krakow to Auschwitz. The driver scheduled to pick me up called September 13th, 2021 wanting to confirm the address he was picking up from. I told him and spelled it for him 4 times. He said he didn't understand and demanded I find someone who spoke Polish to interpret. As an older single female visiting from the United States it was not feasible to find a complete stranger as an interpreter. The driver then insisted I call him or text him back ( with the phone number he was calling from) I told him I don't have his number because it comes up as unavailable. He then proceeded to hang up on me. Onto calling customer service 1 855 phone number I got a hold of a female agent who asked for my confirmation number, I only had the reference number provided. She claimed I'm not in the system by the reference number I gave, my email address that was provided or my phone number that the rude indignant driver had. So far 2 emails were sent asking for a possible refund, I know it's questionable because it was within the 24 hour time frame but after dealing with the rude, hostile driver over the phone, I was NOT about to ride in a car with him for an hour. So far this incident has not been rectified for services not rendered. Moving on, I canceled my 2nd trip with this company well within their 24 hour time frame. I received an email saying they were issuing me a voucher. I asked for a full refund because I will never use their service again. I was quoted their policy of cancelation. I opted for standard cancelation VS. their "new" flex cancelation for $5 dollars you can choose to get your money back. I never saw their " flex option" when booking the reservations. So with 2 different incidents for services not rendered and 5 emails being sent, this company refuses to rectify the situation with monetary refunds. Don't waste your time and money with this company, they are absolute garbage. It's cheaper to get local taxis while in Poland”

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Posted 3 years ago

Mozio is rated 4.7 based on 1,241 reviews