“Poor customer service I just opened an account recently and they have included some insurance on my account without my concern. When I call the Mrp insurance department they keep on putting me on hold after explaining everything to them as if they are transferring me to their agents.
I want to Close these account and I am not encouraging anyone to open account at MRP.”
“I bought shoes in Mr Price Kempton park.I’ve won the shoes to the event and again lastweek ,only to realise the shoes are making a certain sound which is not comfortable at all.I was back home and returned the shoes as damaged to my shock I didn’t get a good response.The store manager at Mayfield square was very rude and didn’t serve me right.what must happen now?”
“They are a scam, I purchased online on the 23rd of October and today is the 8 of November still, I heavent received my parcel and they are not helpful or saying anything about it....their online purchasing should be banned.”
“Im so disapointed with the service i ordered on the 26october 2023 i still havent received my order but the money is out of my account...no communication or anything i didnt even receive email or sms with regards to my order ....i dont know what to do anymore as the estimated delivery date was on 4november2023”
“I ordered clothes online an delivery due date was on the 13th on October, when I track it ,it says handed over to the courier for delivery today it's the 20th of October still nothing after so many years buying online, Mr price you will loose customers.”
“Mr Price advertised a method of payment by using a phone and using the *# code. This method is always " currently unavailable ". I was unable to pay my account using this payment method last month and this month. Extremely frustrating and bad service.”
“I'm so disgusted and disappointed with the level of service delivery. I bought a phone at Mr Price Eerste river in September 2021 the phone started to freeze in mid 2022 and I took it back to the shop as it was still under guarantee that was August 19 2022 . The phone was sent to the repair center by Mr Price. I received a tracking number which I still have and that was the last time I had contact from them and Mr Price. I have always went to the store to get information in regards to the phone. I have been there 9 times to date. They received a exchange order number from the service center and still no exchange was done. Today a year later and I just came from them again now I was informed that the slip expired as I bought the phone in 2021. How foolish the phone was booked in and they delayed the process how is this my fault. The store manager will now find out if they can still exchange the phone yet they are responsible for all of this. I'm spending money everytime I'm going there for nothing who will reimburse me for that. I can never again do business with this store and I will take this matter further. I have all original documents and am not going to leave this here.”
“I order some items online the 17th July 2023 ,apparently my cell number was incorrect so the delivery guy couldn't get hold of me .The 24th July I saw I got a email the Sunday to provide my correct contact details. I ask for feedback another person responded asking again for my cell number which i gave again on the 26th July. Friday the 29 ive made contact via watsup i was told my parcel was at the dispatched and showed pending delivery just to check the 1st August my parcel was returned and i got refunded without notifying me ,Horrible service and helpdesk is a waste of time ,this is the 1st time it happend to me after many years of ordering online if i do not get my refund i will go to the news papers what a rip off”
“The online customer service is PATHETIC. I even thought they were robots only to find out I was chatting to actual humans. SIES, is the way to describe their service. Rhaa I wud rather walk barefoot during a thunder storm and go to an actual store than eva buy anything online again . YERRR”
“I bought an electric blanket in Canal Walk and it was not warming up,I returned it but the manager was not willing to exchange it and I sat there for 40 min waiting for them to plug it on to check if it really not warming up, up eventually they gave me a new one an its been 3 months and its also not warming up”
“Shocking on line service. My delivery was supposed to be 10
May …… after 5 days of emails to customer service, the helpline, WhatsApps and messaging on messenger it was delivered. Responses were pathetic! Very dissatisfied and disappointed ☹️”
“I have ordered shoes for my Graduation on the 30th April 2023 they said the latest will be on the 6 May stil not delivered graduation is on the 8th May poor online service see me no more shem....”
