“Mr price hammanskraal(jubilee mall) poor service from both the employees to their managers..they hv nothing better to offer except for them to be rude and look down on their customers..Online order failled to be delivered at the expected date ugh all in all Worst experience ever!”
“I’m very disappointed in Mr Price they are not reliable and I’m still waiting for my order.
They told me they have been to my house and I didn’t answer my phone but I went to check my contact number and it was 100% correct. I also went to my phone app and saw that I didn’t receive any missed calls from anyone
Hopefully I get my order soon but I’m very disappointed this is the worst online and delivery service I have ever received I don’t recommend them to anyone stay away!”
“I am so disappointed with Mr price , went into the store to close my account last year end of November l paid it all up and we called the accounts department over the phone they confirmed my account was closed only to see a statement in the mail December l paid it in full as l have relocated overseas. 2 months later l keep seeing they sending me statements to pay , so l emailed to let them know l had closed my account in November and still paid in December even though l had already paid it infull they turned around to tell me l must pay again. I feel taken advantage of because l had closed that account but it’s still open it means someone didn’t do their job properly and l must pay”
“Such an TERRIBLE experience!
I made a purchase for a very expensive couch and was told it would be delivered with 5 to 7 working days. It is now day 9 and no delivery has been! I decided to call both the store and customer service line only to be assited by very rude untrained agents that offered nothing but pathetic reasons and poor service with no phone etiquette what so ever. After sending through proof of payment to the incompetent bunch, I received no response and it is now my duty to follow up once again! I will NEVER EVER recommend Mr Price, their products, and/or services to anyone else ever again, I will in fact speak of this pathetic experience service received the next time I hear "Mr Price", so much for "brand authority", I am appalled and disgusted quite frankly!”
“So Mr price extended their size range just for it to be untrue to size. At this point Mr price is definitely not catering for bigger built individuals. A size 50 at mrp might as well be a 40”
“I have Mr price money card, that card is their way to make people pay for something they didn't sign up for😔on top of service fees there are covers being deducted from that card, which I didn't agree to. I emailed Mr price to cancel those covers last year, I was sent a message stating that they will be canceled within 30days. Well, till today they are still there. And now I gave up on that card, I'm no longer even paying 1.2k monthly installment (which ridiculous if you ask me) they are getting less than a thousand from I'm tired of their scam. I don't see a use because I'm no longer gonna take anything from them.”
“I love Mr Price clothing, but the staff in the Menlyn mall Mr Price and very rude and not helpful at all. They make the shopping experience very unpleasant. When you ask them, they say they are tired. Not sure if that's an excuse to not do your work properly. But I was really dissapointed on the treatment I received on my visit yesterday”
“I am so disappointed with the East Rand stores. The range is no longer exciting or relevant
and the stores are badly designed and set up. There are no mirrors except in the change rooms and no stools in the shoe/active shoe department making it challenging to try the shoes on. The air conditioning is non existant. It's almost as if they don't want you to have a pleasant shopping experience. I am no longer enjoying my shopping experience at the store. The standard has dropped significantly.”
“Ordered online to make use of the discount voucher.
The dinner set arrived with broken plates, I have been refunded but the amount less the discount. I now have to search for these at a store and buy at the normal price. Now on the 24th of December I have to go from shop to shop in search for 3 dinner plates I planned on using tonight.”
“The worst ever experience I had at Mr Price Golden walk , power went off stood on the long line only to be told they are offline asked they why don’t they announce because they are wasting our time for worst part of it I’m a account holder couldn’t even pay my account l”
“The worse online app ever, plus their customer line never works! They once gave me the wrong order I just didn't even have the energy to call and exchange! Shopping online with the Mr Price App is such a NIGHTMARE”
“I placed an order and i was promised latest will be today on Wednesday hence i made the payment as my work function is on Friday and when i called to check i was told Thursday or Friday or else return the order. How pathetic is their service after paying for the delivery fees. I am never using their online portal 7 days and still my order hasnt arrived i would understand if delivery was free but i paid for those items.”
“The worsed online service ever
I bought my baby things online and paid and on the day they said I should come and collect them, they still haven't arrived and it's been more than 6 days now....
At the store they also don't even assist you with anything, I will never use it again and don't recommend it all.”
“It's better to buy at the Store than on Mr Price Online.
The delivery is taking too long as if it's an import.
The customer care line 0800212535 is always not available to assist with Queries .
The delivery updates are very poor, it's not a good experience at all.”
“Buying online at MRP is honestly the WORST EXPERIENCE!!! My delivery comes late EVERY.TIME!!! last order had me calling like a crazy lady until my order eventually arrived a week later and at 6PM (when it was supposed to take 3-5 business days) my current order was supposed to be delivered on Wednesday, it is now Saturday and I still don't have my order... never... again!!!”
“For years I have been shopping at Mr Price as I've always loved the different stuff but since moving to Jhb that is all changed. You have officially lost a loyal customer. I had been shopping around for a couch and decor and finely landed up at mr price where I found everything I needed, at first I was double thinking everything as for my small little family it was alot of money but because I needed the stuff I decided to buy ( worst mistake ever) since ordering the couch online through the help of the staff in the shop I have had endless problems trying to get my couch. Finely after waiting so long my couch was shipped on friday so I waited till yesterday. Yesterday morning I use your whatsapp line to find out what's happening with my couch to be told it shows city logistics is waiting to assign a driver to deliver it should be sorted by 12. I waited till 1pm and then again contacted mr price to find out and was told my couch is out for delivery so I wait and wait later message again to see what the hold up is as I had an appointment to get to and was told the driver is on the way so I wait again only to wait and wait longer to which I had to cancel the appointment making me loose money. I was then told there is a delay and I said sort it out which I was told can only be done in the morning. While this is all happening my hubby is on the phone with city logistics trying to find out what is going on and where is our couch only to be told it never ever went out for delivery. So tell me Mr Price is this how you guys work, take customers hard earned money and then not only do we get bad service but we now officially are getting lied to and I have all the messages as proof. I can understand the poor lack of service but been lied to not once but multiple times takes the cake. Also please dont come now and apologize as that will not work”
