MTC Kitchen Reviews

Name: MTC Kitchen
Address: 77 Metro Way, Suite #1, 77 Metro Way, Suite #1, Secaucus
Rating: 4.42

4.4 Rating 401 Reviews

83 %

of reviewers recommend MTC Kitchen

4.4

Based on 401 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

2018061827

Email:

info@mtckitchen.com

Location:

77 Metro Way, Suite #1,
77 Metro Way, Suite #1
Secaucus
07094

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received damaged to go container twice”

Helpful Report

Posted 3 weeks ago

“Order took longer than expected to arrive. We’ve had issues with order delivery every time we’ve ordered. Product is what we expect.”

Helpful Report

Posted 4 weeks ago

“Happy with the product itself. Extremely unhappy about the lengthy processing delay. Patiently waited several weeks then called. Was told my order (all of which was in-stock at the time of ordering) was processed, packed, and ready for shipping and would go out the following business day. Another week passed and nothing was shipped. Contacted again, threatening to cancel the order, and only THEN was my order finally shipped.”

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Posted 2 months ago

“Prices seem crazy high. Shipment included one opened item. They resent and item appeared sealed, but was 1/3 empty. Seems to be a manufacturing problem, not a distribution problem, but they seem to be aware of the problem and still charge crazy high.”

Helpful Report

Posted 4 months ago

Thank you for placing your order with us. We're sorry that your order wasn't right. If you ever receive items that are damaged, defective or if something seems wrong with the order, please contact us at 201-806-1827 or info@mtckitchen.com so we can address the issue right away.

Posted 4 months ago

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Posted 4 months ago

“I sent an Email to make sure i am getting the same of pictures and they confirmed that, while most of sticks them were thick (+2 inch), on the other hand they arrived in good condition and was packed well”

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Posted 10 months ago

“Slow shipping”

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Posted 11 months ago

“Too long delay in shipping requested product.”

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Posted 1 year ago

“Shipping took weeks even though the item was noted as in stock.”

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Posted 1 year ago

“Price and ease of ordering on their site was great. Shipping was not to expectations as I was informed that my order was delayed, not because they didn't have stock, but because they "Had too much business". Although I appreciated the notification of delay beyond the planned 2 weeks of normal processing, the notification did not provide any indication or estimation of when the order would ship. So I asked to cancel the items I ordered and suddenly I recieved confirmation of shipment. Will not purchase from MTC again.”

Helpful Report

Posted 1 year ago

“Item it self was fine. However shipping took over a month. It's 2024 how does an in stock item take that long to be shipped?”

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Posted 1 year ago

“Took almost a month to ship items listed as "in stock"”

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Posted 1 year ago

“It takes too long To order and receive the item.”

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Posted 1 year ago

“I dont really have a problem with the product or the services provided, but the shipping time. I had paid for express and it wasnt received until a week after order date.”

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Posted 1 year ago

“this order took a very long time to process and deliver, longer than I feel it should have. we were delayed with the PayPal payment service and discovered that the service did not accept amex. additionally the order did not arrive in time for our event - was delayed by the carrier after sitting in Miami for a few days- and we had to scramble to find alternatives.”

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Posted 1 year ago

“Ground shipping is really slow. Not a fault of shipper but rather mtc just not fulfilling the order for a week.”

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Posted 1 year ago

“I ordered yuzu salt and 6 or of the 8 bags were really dry and hard.”

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Posted 1 year ago

“"Cypress Sushi Oke Hangiri Mixing Bowl with Sanitary Stainless Hoop 15.4" dia" ~ The Hangiri arrived in a product box (that I would normally use to store it) that had an area that was saturated with an unpleasant-smelling oil. The other side of the box, where the product label is, has what looks like animal droppings (poop) on it. For a $99 item, plus tax & shipping, that I'm not supposed to ever wash with any soaps/detergents....the thought of preparing my wet, cooked rice in it is now pretty unappealing! Again, I have taken photos that I cannot include with this review.”

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Posted 1 year ago

“package are some are damage”

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Posted 1 year ago

“last 2 emails weren't replied. the 20% off code didnt work on 2main sku's i wanted to buy because they were OOS and miraculously came back in stock within a week or the code expiring...”

Helpful Report

Posted 2 years ago

MTC Kitchen is rated 4.4 based on 401 reviews